29100 - Internal Ghostscript error PDFCreator 2.5.2 


#1

We recently are seeing multiple users experiencing 29100 ghostscript errors when users are trying to print or send to email using pdfcreator 2.5.2 from a already created pdf. We suspect that this could be due to the pdf’s having restrictions on the file.


The pdfcreator logs look to indicate it is failing when the fonts are being queried. However, I’ve seen mentioned in the forums that this ghostscript error is usually for some type of restrictions placed on the file that is being converted. I’ll attach the log below

2018-01-29 14:01:26.7322 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed: Scanning C:\Windows\Fonts for

fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

2018-01-29 14:01:26.7572 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Users

\tfnw\AppData\Local\Temp\PDFCreator\Spool\2-AC4593B60C984CFA8CD8CA623EB0CBC5.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed: Scanning C:\Windows

\Fonts for fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

at pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2018-01-29 14:01:26.7572 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: The job failed: Ghostscript execution failed: Scanning C:\Windows\Fonts for fonts… 674 files, 482

scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

(Conversion_GhostscriptError)
2018-01-29 14:01:26.7672 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed: Scanning C:\Windows\Fonts

for fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

2018-01-29 14:01:31.0587 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job ‘149927_1’ terminated at step Error and did not end successfully.
2018-01-29 14:03:08.5826 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed: Scanning C:\Windows\Fonts for

fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

2018-01-29 14:03:08.6056 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Users

\tfnw\AppData\Local\Temp\PDFCreator\Spool\3-B8986DBB3F8E4920B72AC909803579E8.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed: Scanning C:\Windows

\Fonts for fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

at pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2018-01-29 14:03:08.6136 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: The job failed: Ghostscript execution failed: Scanning C:\Windows\Fonts for fonts… 674 files, 482

scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

(Conversion_GhostscriptError)
2018-01-29 14:03:08.6136 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed: Scanning C:\Windows\Fonts

for fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

2018-01-29 14:04:57.4801 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job ‘149927_1’ terminated at step Error and did not end successfully.
2018-01-29 14:05:10.5562 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed: Scanning C:\Windows\Fonts for

fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

2018-01-29 14:05:10.5562 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Users

\tfnw\AppData\Local\Temp\PDFCreator\Spool\4-56D5C54A8C0949C8BAA741AA4B3F524C.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed: Scanning C:\Windows

\Fonts for fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

at pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2018-01-29 14:05:10.5652 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: The job failed: Ghostscript execution failed: Scanning C:\Windows\Fonts for fonts… 674 files, 482

scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

(Conversion_GhostscriptError)
2018-01-29 14:05:10.5652 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed: Scanning C:\Windows\Fonts

for fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

2018-01-29 14:06:02.0250 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job ‘149927_1’ terminated at step Error and did not end successfully.
2018-01-29 14:37:22.8530 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed: Scanning C:\Windows\Fonts for

fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Italic.
Can’t find (or can’t open) font file ArialNarrow-Italic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

2018-01-29 14:37:22.8687 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Users

\tfnw\AppData\Local\Temp\PDFCreator\Spool\5-7D72404926A44E35821AE6DD216EA43A.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed: Scanning C:\Windows

\Fonts for fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Italic.
Can’t find (or can’t open) font file ArialNarrow-Italic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

at pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2018-01-29 14:37:22.8843 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: The job failed: Ghostscript execution failed: Scanning C:\Windows\Fonts for fonts… 674 files, 482

scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Italic.
Can’t find (or can’t open) font file ArialNarrow-Italic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

(Conversion_GhostscriptError)
2018-01-29 14:37:22.8999 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed: Scanning C:\Windows\Fonts

for fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Italic.
Can’t find (or can’t open) font file ArialNarrow-Italic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file ArialNarrow-BoldItalic.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

2018-01-29 14:40:05.4014 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job ‘test’ terminated at step Error and did not end successfully.
2018-01-29 14:55:55.6872 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting attempt 1:
2018-01-29 14:55:55.7029 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TrySendPipeMessage: Found another running instance of

PDFCreator, so we send our data there
2018-01-29 14:55:55.7185 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TrySendPipeMessage: Pipe message successfully sent
2018-01-29 14:55:55.7185 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: TrySendPipeMessage: True
2018-01-29 14:55:55.7185 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting update check thread
2018-01-29 14:55:55.7185 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread UpdateThread
2018-01-29 14:55:55.7185 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting Cleanup thread
2018-01-29 14:55:55.7341 [Debug] 11452-9 (UpdateThread) pdfforge.PDFCreator.UI.ViewModels.Assistants.Update.UpdateAssistant.UpdateThread: Launched UpdateThread
2018-01-29 14:55:55.7341 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting CleanUpThread thread
2018-01-29 14:55:55.7341 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread CleanUpThread
2018-01-29 14:55:55.7341 [Debug] 11452-9 (UpdateThread) pdfforge.PDFCreator.UI.ViewModels.Assistants.Update.UpdateAssistant.Update: Automatic UpdateCheck is disabled
2018-01-29 14:55:55.7341 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.Shutdown: Waiting for all threads to finish
2018-01-29 14:55:55.7341 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: Waiting for all synchronized threads to end
2018-01-29 14:55:55.7341 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: 1 Threads remaining
2018-01-29 14:55:55.7185 [Debug] 7028-13 () pdfforge.PDFCreator.Core.Controller.NewPipeJobHandler.HandlePipeMessage: New Message received: NewJob|C:\Users\tfnw\AppData\Local\Temp

\PDFCreator\Spool\6-973ACCDC888E41F8ACF18AA60A859C65.inf
2018-01-29 14:55:55.7497 [Debug] 7028-13 () pdfforge.PDFCreator.Core.Controller.NewPipeJobHandler.HandleNewJobMessage: NewJob found: C:\Users\tfnw\AppData\Local\Temp\PDFCreator\Spool\6-

973ACCDC888E41F8ACF18AA60A859C65.inf
2018-01-29 14:55:55.7497 [Trace] 7028-13 () pdfforge.PDFCreator.Core.Controller.NewPipeJobHandler.HandleNewJobMessage: The given file exists.
2018-01-29 14:55:55.7653 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.Shutdown: All synchronized threads have ended
2018-01-29 14:55:55.7653 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.PrepareShutdown: Preparing PipeServer for ShutDown
2018-01-29 14:55:55.7653 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.Shutdown: Shutting down the application
2018-01-29 14:55:55.7653 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.Shutdown: Exiting…
2018-01-29 14:55:55.7653 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.SaveSettingsInRegistry: Saving settings
2018-01-29 14:55:55.7653 [Debug] 7028-13 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: New JobInfo: C:\Users\tfnw\AppData\Local\Temp\PDFCreator\Spool\6-

973ACCDC888E41F8ACF18AA60A859C65.inf
2018-01-29 14:55:55.7810 [Debug] 7028-13 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: DocumentTitle: 149927_1.pdf
2018-01-29 14:55:55.7810 [Debug] 7028-13 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: ClientComputer: \WPWFG8W4
2018-01-29 14:55:55.7810 [Debug] 7028-13 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: SessionId: 3
2018-01-29 14:55:55.7810 [Debug] 7028-13 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: PrinterName: PDFCreator
2018-01-29 14:55:55.7810 [Debug] 7028-13 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobCounter: 5
2018-01-29 14:55:55.7810 [Debug] 7028-13 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobId: 6
2018-01-29 14:55:55.7810 [Debug] 7028-13 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: Added JobInfo: C:\Users\tfnw\AppData\Local\Temp\PDFCreator\Spool\6-

973ACCDC888E41F8ACF18AA60A859C65.inf
2018-01-29 14:55:55.7810 [Debug] 7028-13 () pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread ProcessingThread
2018-01-29 14:55:55.7810 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJobs: New PrintJob C:\Users\tfnw\AppData\Local\Temp\PDFCreator

\Spool\6-973ACCDC888E41F8ACF18AA60A859C65.inf from Printer PDFCreator
2018-01-29 14:55:55.7966 [Trace] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: Creating job workflow
2018-01-29 14:55:55.7966 [Trace] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobBuilder.BuildJobFromJobInfo: Building Job from JobInfo
2018-01-29 14:55:55.7966 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobBuilder.BuildJobFromJobInfo: Profile: (GUID DefaultGuid)
2018-01-29 14:55:55.7966 [Trace] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: Running workflow
2018-01-29 14:55:55.8122 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.DoWorkflowWork: Starting conversion…
2018-01-29 14:55:55.8122 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobDataUpdater.GetNumberOfCopies: Number of copies from source files: 1
2018-01-29 14:55:55.8122 [Warn] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.PageNumberCalculator.NumberOfPagesFromSourceFiles: Problem detecting number of pages from source

file(s). Set to 1.
2018-01-29 14:55:55.8122 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.PageNumberCalculator.NumberOfPagesFromSourceFiles: Number of pages from source files: 1
2018-01-29 14:55:55.8278 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.DoWorkflowWork: Querying the place to save the file
2018-01-29 14:55:56.0935 [Trace] 11452-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Profiles:
2018-01-29 14:55:56.0935 [Trace] 11452-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles:
2018-01-29 14:55:56.0935 [Trace] 11452-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Compression (small file)
2018-01-29 14:55:56.0935 [Trace] 11452-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Quality (large file)
2018-01-29 14:55:56.0935 [Trace] 11452-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: JPEG (graphic file)
2018-01-29 14:55:56.1091 [Trace] 11452-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDF/A (long term preservation)
2018-01-29 14:55:56.1091 [Trace] 11452-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PNG (graphic file)
2018-01-29 14:55:56.1091 [Trace] 11452-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Print after saving
2018-01-29 14:55:56.1091 [Trace] 11452-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: TIFF (multipage graphic file)
2018-01-29 14:55:56.1091 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.Shutdown: Stopping pipe server
2018-01-29 14:55:56.1247 [Debug] 11452-1 (ProgramThread) pdfforge.PDFCreator.Editions.EditionBase.ProgramBase.Main: Ending PDFCreator
2018-01-29 14:56:09.1295 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobDataUpdater.GetNumberOfCopies: Number of copies from source files: 1
2018-01-29 14:56:09.1295 [Warn] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.PageNumberCalculator.NumberOfPagesFromSourceFiles: Problem detecting number of pages from source

file(s). Set to 1.
2018-01-29 14:56:09.1451 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.PageNumberCalculator.NumberOfPagesFromSourceFiles: Number of pages from source files: 1
2018-01-29 14:56:19.4656 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.DoWorkflowWork: Output filename template is: C:\Users\tfnw\Documents\CAPS

\testtrace.pdf
2018-01-29 14:56:19.4656 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.DoWorkflowWork: Output format is: Pdf
2018-01-29 14:56:19.4812 [Info] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.DoWorkflowWork: Converting C:\Users\tfnw\Documents\CAPS\testtrace.pdf
2018-01-29 14:56:19.4812 [Trace] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: Starting job
2018-01-29 14:56:19.4968 [Trace] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Processing.PdfProcessingInterface.PdfProcessorBase.Init: Init Processor
2018-01-29 14:56:19.4968 [Trace] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.SetUpActions: Setting up actions
2018-01-29 14:56:19.4968 [Trace] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.ActionManager.GetAllApplicableActions: added action

'pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction’
2018-01-29 14:56:19.5124 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread ProgressForm
2018-01-29 14:56:19.5281 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.GetGhostscript: Ghostscript Version: loaded

from C:\Program Files\PDFCreator\Ghostscript\Bin\gswin32c.exe
2018-01-29 14:56:19.5281 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Starting Ghostscript Job
2018-01-29 14:56:19.5749 [Trace] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Output format is: Pdf
2018-01-29 14:56:19.6218 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.OutputDevices.OutputDevice.GetGhostScriptParameters: Created metadata file "C:\Users

\tfnw\AppData\Local\Temp\PDFCRE~1\Temp\JOB_G2~1\metadata.mtd"
2018-01-29 14:56:19.6218 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.Run: Ghostscript Parameters:
gs
-IC:\Program Files\PDFCreator\Ghostscript\Bin;C:\Program Files\PDFCreator\Ghostscript\Lib;C:\Program Files\PDFCreator\Ghostscript\Fonts
-sFONTPATH=C:\Windows\Fonts
-dNOPAUSE
-dBATCH
-sOutputFile=C:\Users\tfnw\AppData\Local\Temp\PDFCRE~1\Temp\JOB_G2~1\TEMPOU~1\output.pdf
-sDEVICE=pdfwrite
-dCompatibilityLevel=1.4
-dPDFSETTINGS=/default
-dEmbedAllFonts=true
-dAutoRotatePages=/PageByPage
-dParseDSCComments=false
-sColorConversionStrategy=RGB
-dProcessColorModel=/DeviceRGB
-dConvertCMYKImagesToRGB=true
-dAutoFilterColorImages=true
-dAutoFilterGrayImages=true
-dEncodeColorImages=true
-dEncodeGrayImages=true
-dColorImageFilter=/DCTEncode
-dGrayImageFilter=/DCTEncode
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-f
C:\Users\tfnw\AppData\Local\Temp\PDFCRE~1\Spool\6-973A~1.PS
C:\Users\tfnw\AppData\Local\Temp\PDFCRE~1\Temp\JOB_G2~1\metadata.mtd
2018-01-29 14:56:19.9343 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: GPL Ghostscript 9.19 (2016-03-23)
2018-01-29 14:56:19.9343 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: Copyright © 2016 Artifex Software, Inc. All rights

reserved.
2018-01-29 14:56:19.9343 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: This software comes with NO WARRANTY: see the file

PUBLIC for details.
2018-01-29 14:56:20.0749 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: Loading NimbusMono-Regular font from %rom

%Resource/Font/NimbusMono-Regular… 4187836 2779994 1801436 514477 1 done.
2018-01-29 14:56:20.4187 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: Scanning C:\Windows\Fonts for fonts… 674 files, 482

scanned, 457 new fonts.
2018-01-29 14:56:20.4187 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: Querying operating system for font files…
2018-01-29 14:56:20.5437 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%[ ProductName: GPL Ghostscript ]
2018-01-29 14:56:20.5437 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%
2018-01-29 14:56:21.1218 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: Can’t find (or can’t open) font file %rom

%Resource/Font/ArialNarrow-Bold.
2018-01-29 14:56:21.1218 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: Can’t find (or can’t open) font file ArialNarrow-Bold.
2018-01-29 14:56:21.1531 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: Loading ArialNarrow-Bold font from C:\Windows

\Fonts/ARIALNB.TTF… 9460400 4374545 6056108 2213746 3 done.
2018-01-29 14:56:21.8406 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%[Page: 1]
2018-01-29 14:56:21.8406 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%
2018-01-29 14:56:21.8406 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%[ Error: undefined; OffendingCommand: RAMTKD

+ArialNarrow-Bold ]
2018-01-29 14:56:21.8562 [Debug] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%
2018-01-29 14:56:21.8875 [Trace] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Finished Ghostscript execution
2018-01-29 14:56:21.8875 [Error] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed: Scanning

C:\Windows\Fonts for fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

2018-01-29 14:56:21.8875 [Error] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while

converting the Job C:\Users\tfnw\AppData\Local\Temp\PDFCreator\Spool\6-973ACCDC888E41F8ACF18AA60A859C65.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution

failed: Scanning C:\Windows\Fonts for fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

at pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2018-01-29 14:56:21.9031 [Error] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: The job failed: Ghostscript execution failed: Scanning C:\Windows\Fonts for

fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

(Conversion_GhostscriptError)
2018-01-29 14:56:21.9031 [Trace] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: Calling job completed event
2018-01-29 14:56:21.9031 [Error] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution

failed: Scanning C:\Windows\Fonts for fonts… 674 files, 482 scanned, 457 new fonts.
Querying operating system for font files…
Can’t find (or can’t open) font file %rom%Resource/Font/ArialNarrow-Bold.
Can’t find (or can’t open) font file ArialNarrow-Bold.

2018-01-29 14:56:24.4215 [Error] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job ‘149927_1’ terminated at step Error and did not end

successfully.
2018-01-29 14:56:24.4215 [Trace] 7028-14 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJobs: Removing job from Queue


#2

Hi,

if a PDF with security restrictions is printed from Adobe Reader, Ghostscript will not allow to create a new PDF from it directly. Normally, this would show up in the log directly (e.g. “redistilling encrypted PDF isn’t permitted”), so I am not sure if this is actually the issue here and if there might be other additional issues. Does converting the same document to an image format with work?

Best regards

Robin


#3

Yes, It does work when you go into the advanced print settings and use “print to image”. In the log file it shows the fonts are not available. Is that where the Ghostscript error is generated?


#4

Hi,

yes it seems to be an issue with reading some of the required font files, not sure what could cause this though, potential sources might be corrupted files or bad permissions, but I can only guess.

Best regards

Robin


#5

Hi Robin,
I work with the b3235 and we have been looking into this issue extensively.

Here is the process being used when the error happens:

We use an OEM Web product that generates a PDF from a form that a user fills out.
That PDF then opens in Internet Explorer using the Adobe Reader Plug-in. The user then uses the option to PRINT.
When the user chooses PRINT, they select PDFCreator as the printer and click on PRINT. This is when the 29100 - Internal GhostScript Error is encountered.

What we know:
When the PDF is generated by the webpage and opened in the reader plugin in IE, the Arial Narrow-Bold font is substituted with Adobe Sans MM.
As PDFCreator attempts to generate a PDF from the OEM generated PDF, it looks for the font in C:\Program Files (x86)\Adobe\ReaderDC\Resource\Font, but cannot locate the font. (See log files in this post)

In reading on GhostScript, we have found information that indicates GhostScript cannot handle True Type fonts, which is what the Arial Narrow-Bold font is. But if the font was substituted, is it failing because it cannot locate the Sans font?

We are looking for your feedback on what you believe is the actual reason for the error encountered, and any possible solution. Has this been addressed in a release newer than 2.5.2?

Regards,
Rschuck


#6

Hi,

Ghostscript can generally handle True Type fonts and there is no issue when printing a text in Arial Narrow-Bold from Word to PDFCreator on my machine. Is the Arial Narrow-Bold Font present on your system / embedded into the PDF displayed by the IE plugin?
A possible solution/ work around might be substituting Arial Narrow with e.g. Helvetica in the device settings section of the PDFCreator virtual printer’s properties.

We haven’t addressed this in any newer PDFCreator version, but we now use Ghostscript 9.22 instead of 9.19, which might have an impact on the issue.

Best regards

Robin