29100 - Internal GhostScript Error


#61

This is just to show the system allows only image file, so I can’t send the the file “PDF Creator.log”

If trhere is a way to convert the log file into a image file, plese let me know!


#62

Hi,

sorry about that, I didn’t realize it would only allow images.
You could either open the log file and press ctrl+a to select all the content and copy and paste it into the text box here, or send it to us as email attachment.

Best regards,

Robin


#63

Hi Robin,
See bellow the log file.
I’d apreciate if you could indicate the exact e-mail address where I could sed the file, despite it’s this way.

Tks a lot for helping!
José Santos

2017-10-10 10:13:23.3610 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed: **** Unable to open the initial device, quitting.

2017-10-10 10:13:23.3720 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Users\JoséAparecido\AppData\Local\Temp\PDFCreator\Spool\5-20EA944BC7464BF1B5258C1A86647402.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed: **** Unable to open the initial device, quitting.

em pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2017-10-10 10:13:23.3720 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: The job failed: Ghostscript execution failed: **** Unable to open the initial device, quitting.

(Conversion_GhostscriptError)
2017-10-10 10:13:23.3990 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed: **** Unable to open the initial device, quitting.

2017-10-10 10:13:27.0217 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job ‘Ação de execução para entrega da coisa certa KS’ terminated at step Error and did not end successfully.
2017-10-10 10:16:08.9866 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking installation…
2017-10-10 10:16:09.0006 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking SpoolerRunningCondition
2017-10-10 10:16:09.0006 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking CheckSpoolFolderCondition
2017-10-10 10:16:09.0136 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.SpoolFolderAccess.CanAccess: Checking directory C:\Users\JoséAparecido\AppData\Local\Temp\PDFCreator\Spool\5ec10a89-0d6a-4eb3-8b81-7cc3d28556f0
2017-10-10 10:16:09.0136 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking GhostscriptCondition
2017-10-10 10:16:09.0136 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking PrinterInstalledCondition
2017-10-10 10:16:09.0136 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking TerminalServerNotAllowedCondition
2017-10-10 10:16:09.0326 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking LicenseCondition
2017-10-10 10:16:09.0486 [Info] 11756-1 (ProgramThread) pdfforge.LicenseValidator.Core.ActivationParser.DoParse: Parsing response string: [License]
ACTIVATED_TILL=1508244039
ACTIVATION_COUNT=1
ACTIVATION_MAX_COUNT=5
DATE=1507639239
EXPIRES=1599768760
ID=xxxxxxxxxxxxxxxxxxxxx
LATEST_VERSION=3.0.1
LICENSE=XXXXXXXXXXXXX
LICENSING=perpetual
METHOD=online_v2
PRODUCT_NAME=pdfcreator_plus
RESULT=OK
VERSION=3.0.1
MESSAGE=OK
LICENSEE=JOSE SANTOS
HASH=xxxxxxxxxxxxxxxxxxxxxxxxx

2017-10-10 10:16:09.0596 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking PdfToolsLicensingStartUpCondition
2017-10-10 10:16:09.0977 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Profiles:
2017-10-10 10:16:09.0977 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: <Perfil Padrão>
2017-10-10 10:16:09.0977 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Alta Compressão (Arquivo Pequeno)
2017-10-10 10:16:09.0977 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Alta Qualidade (Arquivo Grande)
2017-10-10 10:16:09.0977 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: JPEG (Arquivo Gráfico)
2017-10-10 10:16:09.0977 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDF/A (Preservação à Longo Prazo)
2017-10-10 10:16:09.0977 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PNG (Arquivo Gráfico)
2017-10-10 10:16:09.0977 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Imprimir Após Salvar
2017-10-10 10:16:09.0977 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: TIFF (Arq. Gráfico c/ Várias Páginas)
2017-10-10 10:16:09.1697 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting attempt 1:
2017-10-10 10:16:09.1697 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Starting pipe server
2017-10-10 10:16:09.1697 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.StartServer: Starting pipe server thread
2017-10-10 10:16:09.1697 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Reloading settings
2017-10-10 10:16:09.2057 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Profiles:
2017-10-10 10:16:09.2057 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: <Perfil Padrão>
2017-10-10 10:16:09.2057 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Alta Compressão (Arquivo Pequeno)
2017-10-10 10:16:09.2057 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Alta Qualidade (Arquivo Grande)
2017-10-10 10:16:09.2057 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: JPEG (Arquivo Gráfico)
2017-10-10 10:16:09.2057 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDF/A (Preservação à Longo Prazo)
2017-10-10 10:16:09.2057 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PNG (Arquivo Gráfico)
2017-10-10 10:16:09.2057 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Imprimir Após Salvar
2017-10-10 10:16:09.2057 [Trace] 11756-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: TIFF (Arq. Gráfico c/ Várias Páginas)
2017-10-10 10:16:09.2918 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Finding spooled jobs
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Looking for spooled jobs in ‘C:\Users\JoséAparecido\AppData\Local\Temp\PDFCreator\Spool’
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MainWindowStart.StartApplication: Starting main window
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting MainWindowThread thread
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread MainWindowThread
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: TryStartApplication: True
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting update check thread
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread UpdateThread
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting Cleanup thread
2017-10-10 10:16:09.2948 [Debug] 11756-12 (UpdateThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateAssistant.UpdateThread: Launched UpdateThread
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting CleanUpThread thread
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread CleanUpThread
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.Shutdown: Waiting for all threads to finish
2017-10-10 10:16:09.2948 [Debug] 11756-12 (UpdateThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateAssistant.Update: Update period has passed (set to: 10/10/2017 09:45:05)
2017-10-10 10:16:09.2948 [Debug] 11756-12 (UpdateThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateAssistant.Update: Start UpdateCheck
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: Waiting for all synchronized threads to end
2017-10-10 10:16:09.2948 [Debug] 11756-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: 4 Threads remaining
2017-10-10 10:16:09.2948 [Debug] 11756-12 (UpdateThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateAssistant.GetOnlineVersion: Get online Version
2017-10-10 10:16:10.3425 [Debug] 11756-12 (UpdateThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateAssistant.GetOnlineVersion: Loading update-info.txt
2017-10-10 10:16:10.3425 [Info] 11756-12 (UpdateThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateAssistant.GetOnlineVersion: Online Version: 3.0.1
2017-10-10 10:16:10.3425 [Info] 11756-12 (UpdateThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateAssistant.Update: NextUpdate dated to 10/10/2017 09:45:05
2017-10-10 10:16:13.6177 [Info] 11756-10 (MainWindowThread) pdfforge.LicenseValidator.Core.ActivationParser.DoParse: Parsing response string: [License]
ACTIVATED_TILL=1508244039
ACTIVATION_COUNT=1
ACTIVATION_MAX_COUNT=5
DATE=1507639239
EXPIRES=1599768760
ID=xxxxxxxxxxxxxxxxxxxxxxxxxx
LATEST_VERSION=3.0.1
LICENSE=XXXXXXXXXXXXXXXXXXXXX
LICENSING=perpetual
METHOD=online_v2
PRODUCT_NAME=pdfcreator_plus
RESULT=OK
VERSION=3.0.1
MESSAGE=OK
LICENSEE=JOSE SANTOS
HASH=xxxxxxxxxxxxxxxxxxxxxxxxx

2017-10-10 10:16:13.6507 [Info] 11756-10 (MainWindowThread) pdfforge.LicenseValidator.Core.ActivationParser.DoParse: Parsing response string: [License]
ACTIVATED_TILL=1508244039
ACTIVATION_COUNT=1
ACTIVATION_MAX_COUNT=5
DATE=1507639239
EXPIRES=1599768760
ID=xxxxxxxxxxxxxxxxxxxxxx
LATEST_VERSION=3.0.1
LICENSE=XXXXXXXXXXXXXXXXXXXXXX
LICENSING=perpetual
METHOD=online_v2
PRODUCT_NAME=pdfcreator_plus
RESULT=OK
VERSION=3.0.1
MESSAGE=OK
LICENSEE=JOSE SANTOS
HASH=xxxxxxxxxxxxxxxxx


#64

We have run into this error as well. We are also using 2.5.2. Is there any update as to why this is happening?


#65

Hi,

unable to open the initial device in Ghostscritp terms means that it could’t read the input file for the conversion, which is a Postscript file located at %temp%\pdfcreator\spool, This can mainly have 2 reasons:

  1. The permissions of the %temp% and/or %temp%\pdfcreator\spool are broken in such a way that the user account can’t access the folder and containing files.
  2. There is an encoding issue which can potentially cause Ghostscript to look at the wrong path.

Please set the logging level to “trace” in the PDFCreator application settings, print something to reproduce the issue and post the resulting log here (or send it to me as pm) and we will have a look at it. The first issue can easily be solved o user end, the second issue will need a fix and/or Ghostscript update from our end which is planned for the near future.

Best regards

Robin


#66

hallo I have the same problem

here my report

2017-12-09 12:40:11.0097 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed: **** Unable to open the initial device, quitting.

2017-12-09 12:40:11.0337 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Users\LorenzoNicolòLapo\AppData\Local\Temp\PDFCreator\Spool\C4548322F00B48E299EBAF3BBE58E425.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed: **** Unable to open the initial device, quitting.

in pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2017-12-09 12:40:11.0558 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: The job failed: Ghostscript execution failed: **** Unable to open the initial device, quitting.

(Conversion_GhostscriptError)
2017-12-09 12:40:11.0938 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed: **** Unable to open the initial device, quitting.

2017-12-09 12:57:21.1012 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job ‘E l’edificio diviene uomo - Verso un nuovo stile architettonico - Rudolf Steiner - Editrice Antroposofica - Rudolfsteiner.it - Rudolfsteiner.it - Shop’ terminated at step Error and did not end successfully.


#67

Hi,

if you have already checked the permissions for your temp path and those are correct, it is most likely the encoding problem in Ghostscript. Please download the latest 32 bit version of Ghostscript here: https://github.com/ArtifexSoftware/ghostpdl-downloads/releases/download/gs922/gs922w32.exe
After installing it, replace the “bin” and “lib” folders in C:\program files\PDFCreator\Ghostscript with those from the new Ghostscript installation.
Alternatively you could wait until we release the next update which will include the new Ghostscript version directly, the update should be here before Christmas.

Best regards

Robin


#68

Hello, tried replacing the files of PdfCreator 3.1.0 you mentioned by the one you mentioned, and the error is still here (when printing from a web page) My username has no non-ascii chars.

Logfile : stuff.knackes dot com/dld/201801/PDFCreator_A439929B.txt

(replace the dot by a .)


#69

Hi Jacky,

I am afraid the issue you are facing is somewhat different, as Ghostscript seems to be able to resolve all required paths and filenames properly, but then fails during the actual conversion, which is more or less a black box for us. It might not be possible to do anything about this from our end. Do you get the error for all documents you try to convert, or only when printing a specific document / printing from a specific application?

Best regards,

Robin


#70

I got this error mostly when printing pages from Google Chrome, Test prints from within pdfcreator work fine.
Printing the same web page from firefox works fine too.


#71

Has there been a fix for this issue? I users in my environment having this issue when trying to print to pdf. These are larger documents and we have not changed off of version 2.3.0. It doesn’t seem like PDF Forge is aware of the fix and if they are I don’t see it published here.

Can anyone point me in right direction?

Thanks


#72

Hi Rob,

This post has been viewed more than 34.000 times and it was originally posted November 2016. I guess (and suggest), that we look at your ‘29100 - Internal Ghost Script Error’ individually.

Please contact us via support (at) pdfforge.org. If possible attached a log file and any supporting documents / information with it.

Thank you very much for your efforts.

Kind regards
Sascha


#73

Update: I will ask our developers to add / create an article about “29100 Internal GhostScript Errors” for the PDFCreator manual / FAQ.


#74

Hi, I use ProgeCad to create 3d modeling and with pdf creator (last version) i am trying to plot file into PNG format but only i get is error Unknown internal error (29200). can you help me with some solution?
Greatings.


#75

Hi,

do the 3d files contain any kind of transparency?
If yes, you might need to remove/flatten any kind of transparent elements, which can cause issues due to Postscript limitations.

Best regards,

Robin


#76

Hello,

I am using PDFcreator to print receipts from a POS app to PDF. I get the 29100 ghostscript error.

I’ve checked out a lot of the suggestions in this thread, but the errors im seeing in the log are a bit different.
`
here is the log output that I am getting:

2018-04-17 15:06:49.7892 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.NumberOfPagesFromSourceFiles: Number of pages from source files: 1
2018-04-17 15:06:49.7892 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.get_NumberOfCopies: Number of copies from source files: 1
2018-04-17 15:06:49.7892 [Debug] pdfforge.PDFCreator.Core.Jobs.GhostscriptJob…ctor: Ghostscript Version: loaded from C:\Program Files\PDFCreator\Ghostscript\Bin\gswin32c.exe
2018-04-17 15:06:49.7892 [Debug] pdfforge.PDFCreator.Core.Jobs.GhostscriptJob…ctor: Created temporary job folder: C:\Users\ozenovieva\AppData\Local\Temp\PDFCreator\Temp\Job_2nvurs2w
2018-04-17 15:06:49.7892 [Debug] pdfforge.PDFCreator.Core.Jobs.GhostscriptJob…ctor: Created temporary outputfolder folder: C:\Users\ozenovieva\AppData\Local\Temp\PDFCreator\Temp\Job_2nvurs2w\tempoutput
2018-04-17 15:06:49.8048 [Debug] pdfforge.PDFCreator.Core.Jobs.JobFactory.CreateJob: Short path name for temporary job folder: C:\Users\OZENOV~1\AppData\Local\Temp\PDFCRE~1\Temp\JOB_2N~1
2018-04-17 15:06:49.8048 [Debug] pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: Starting conversion…
2018-04-17 15:06:49.8048 [Debug] pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: PDFCreator Version: v2.3.2 Build 6
2018-04-17 15:06:49.8048 [Debug] pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: OSVersion: Windows 7 Professional (Microsoft Windows NT 6.1.7601 Service Pack 1)
2018-04-17 15:06:49.8048 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.NumberOfPagesFromSourceFiles: Number of pages from source files: 1
2018-04-17 15:06:49.8048 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.get_NumberOfCopies: Number of copies from source files: 1
2018-04-17 15:06:49.8204 [Debug] pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: Querying the place to save the file
2018-04-17 15:06:49.8204 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.NumberOfPagesFromSourceFiles: Number of pages from source files: 1
2018-04-17 15:06:49.8204 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.get_NumberOfCopies: Number of copies from source files: 1
2018-04-17 15:06:55.3119 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.NumberOfPagesFromSourceFiles: Number of pages from source files: 1
2018-04-17 15:06:55.3119 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.get_NumberOfCopies: Number of copies from source files: 1
2018-04-17 15:07:06.1887 [Debug] pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: Output filename template is: C:\Users\ozenovieva\Documents\POS Receipt3.pdf
2018-04-17 15:07:06.1887 [Debug] pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: Output format is: Pdf
2018-04-17 15:07:06.1887 [Info] pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: Converting C:\Users\ozenovieva\Documents\POS Receipt3.pdf
2018-04-17 15:07:06.1887 [Debug] pdfforge.PDFCreator.Threading.ThreadManager.StartSynchronizedThread: Adding thread ProgressForm
2018-04-17 15:07:06.2043 [Debug] pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.RunJobWork: Starting Ghostscript Job
2018-04-17 15:07:06.2355 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.NumberOfPagesFromSourceFiles: Number of pages from source files: 1
2018-04-17 15:07:06.2355 [Debug] pdfforge.PDFCreator.Core.Ghostscript.OutputDevices.OutputDevice.GetGhostScriptParameters: Created metadata file: C:\Users\OZENOV~1\AppData\Local\Temp\PDFCRE~1\Temp\JOB_2N~1\metadata.mtd
2018-04-17 15:07:06.2355 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.Run: Ghostscript Parameters:
gs
-IC:\Program Files\PDFCreator\Ghostscript\Bin;C:\Program Files\PDFCreator\Ghostscript\Lib;C:\Program Files\PDFCreator\Ghostscript\Fonts
-sFONTPATH=C:\Windows\Fonts
-dNOPAUSE
-dBATCH
-sOutputFile=C:\Users\OZENOV~1\AppData\Local\Temp\PDFCRE~1\Temp\JOB_2N~1\TEMPOU~1\output.pdf
-sDEVICE=pdfwrite
-dCompatibilityLevel=1.4
-dPDFSETTINGS=/default
-dEmbedAllFonts=true
-dFastWebView=true
-dAutoRotatePages=/PageByPage
-dParseDSCComments=false
-sColorConversionStrategy=RGB
-dProcessColorModel=/DeviceRGB
-dConvertCMYKImagesToRGB=true
-dAutoFilterColorImages=true
-dAutoFilterGrayImages=true
-dEncodeColorImages=true
-dEncodeGrayImages=true
-dColorImageAutoFilterStrategy=/JPEG
-dGrayImageAutoFilterStrategy=/JPEG
-dColorImageFilter=/DCTEncode
-dGrayImageFilter=/DCTEncode
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-f
C:\Users\OZENOV~1\AppData\Local\Temp\PDFCRE~1\Spool\21FAD2~1. PS
C:\Users\OZENOV~1\AppData\Local\Temp\PDFCRE~1\Temp\JOB_2N~1\metadata.mtd
2018-04-17 15:07:07.6240 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent: GPL Ghostscript 9.11 (2013-08-30)
2018-04-17 15:07:07.8580 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent: Copyright © 2013 Artifex Software, Inc. All rights reserved.
2018-04-17 15:07:07.8580 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent: This software comes with NO WARRANTY: see the file PUBLIC for details.
2018-04-17 15:07:07.8892 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent: Error: /undefined in REPRINT–REPRINT–REPRINT
2018-04-17 15:07:07.8892 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent: Operand stack:
2018-04-17 15:07:07.8892 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent:
2018-04-17 15:07:07.8892 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent: Execution stack:
2018-04-17 15:07:07.8892 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent: %interp_exit .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval-- false 1 %stopped_push 1932 1 3 %oparray_pop 1931 1 3 %oparray_pop 1915 1 3 %oparray_pop 1803 1 3 %oparray_pop --nostringval-- %errorexec_pop .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval–
2018-04-17 15:07:07.8892 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent: Dictionary stack:
2018-04-17 15:07:07.8892 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent: --dict:1207/1684(ro)(G)-- --dict:0/20(G)-- --dict:77/200(L)–
2018-04-17 15:07:07.8892 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent: Current allocation mode is local
2018-04-17 15:07:07.8892 [Debug] pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RaiseOutputEvent: Current file position is 32
2018-04-17 15:07:07.9048 [Error] pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.RunJobWork: Ghostscript execution failed: Error: /undefined in REPRINT–REPRINT–REPRINT
Operand stack:

Execution stack:
%interp_exit .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval-- false 1 %stopped_push 1932 1 3 %oparray_pop 1931 1 3 %oparray_pop 1915 1 3 %oparray_pop 1803 1 3 %oparray_pop --nostringval-- %errorexec_pop .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval–
Dictionary stack:
–dict:1207/1684(ro)(G)-- --dict:0/20(G)-- --dict:77/200(L)–
Current allocation mode is local
Current file position is 32
2018-04-17 15:07:07.9048 [Error] pdfforge.PDFCreator.Core.Jobs.AbstractJob.RunJob: Executing Ghostscript failed
2018-04-17 15:07:19.3547 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.CleanUp: Cleaning up after the job
2018-04-17 15:07:19.3547 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.CleanUp: CleanUp deleted temporary job folder: C:\Users\OZENOV~1\AppData\Local\Temp\PDFCRE~1\Temp\JOB_2N~1
2018-04-17 15:07:19.3547 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.CleanUp: CleanUp starts deleting source files.
2018-04-17 15:07:19.3547 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.CleanUp: CleanUp deleted file: C:\Users\ozenovieva\AppData\Local\Temp\PDFCreator\Spool\21FAD2AC417B406C9714E80F9438402E. ps
2018-04-17 15:07:19.3547 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.CleanUp: CleanUp starts deleting inf file.
2018-04-17 15:07:19.3627 [Debug] pdfforge.PDFCreator.Core.Jobs.AbstractJob.CleanUp: CleanUp deleted file: C:\Users\ozenovieva\AppData\Local\Temp\PDFCreator\Spool\21FAD2AC417B406C9714E80F9438402E.inf
2018-04-17 15:07:52.1750 [Debug] pdfforge.PDFCreator.App.RunApplication: All synchronized threads have ended
2018-04-17 15:07:53.0521 [Debug] pdfforge.PDFCreator.Threading.ThreadManager.Shutdown: Shutting down the application
2018-04-17 15:07:53.0521 [Debug] pdfforge.PDFCreator.Threading.ThreadManager.Shutdown: Preparing PipeServer for ShutDown
2018-04-17 15:07:53.0591 [Debug] pdfforge.PDFCreator.Threading.ThreadManager.Shutdown: Saving settings
2018-04-17 15:07:53.6021 [Debug] pdfforge.PDFCreator.Threading.ThreadManager.Shutdown: Stopping pipe server
2018-04-17 15:07:55.5693 [Debug] pdfforge.PDFCreator.Threading.ThreadManager.Shutdown: Exiting…

Let me know if there is anything I can try.


#77

Hi,

you seem to be using an outdated PDFCreator version, please first try updating to the latest version 3.2.0:
http://download.pdfforge.org/

Best regards

Robin


#78

Hey Robin,

Thanks for the response. I actually started with the latest version, then tried the older version as per the troubleshooting steps in the thread.

I get the same error code. However I can re-load the new version and get the Log if you like?

Thanks,
-Ray


#79

Hi,

if you already tried with the new version, I am afraid it most likely will not help. I just saw the “FastWebView” setting being enabled in the log,which used to potentially cause issues in older PDFCreator versions. This is disabled by default in later PDFCreator releases, also an updated Ghostscript version is used.
There is also a chance that the Postscript generated during the print job is somehow invalid, does it print correctly on a different Postscript printer?

Best regards

Robin


#80

They are able to print to a networked Canon with a PCL 6 driver. but I have no idea how. I cant get it to work on other PCL drivers. nothing in the driver config stands out.

I checked with the app support for the program im using, but they just said it was designed for USB receipt printer. they donet even know how this one managed to work with a canon. but I asked about what coding or protocol it used, they didnt really know. (wonderful support, right?)

Im probably just going to break down and get a receipt printer.

Thanks for the assistance! So far this is the best free PDF maker I’ve seen.