Cant convert file


#1

Hello,

We have a problem, we are using PDF Creator on an Terminal Server and it stopped working. After det we unistalled it and upgraded to latest version but still got the same error, anyone who know what the problem could be?:

Error Report for PDFCreator 3.2.0.11757

Exception:

NullReferenceException

Objektreferensen har inte angetts till en instans av ett objekt.

at pdfforge.PDFCreator.UI.Presentation.Notifications.NotificationService.<>c__DisplayClass12_0.<ShowErrorNotification>b__0()

at pdfforge.PDFCreator.Utilities.Threading.SynchronizedThread.RunThread()

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart()

Log:

2018-09-10 14:14:30.6603 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Starting pipe server

2018-09-10 14:14:30.6603 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.StartServer: Starting pipe server thread

2018-09-10 14:14:30.7072 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Reloading settings

2018-09-10 14:14:30.7853 [Debug] 14436-10 () pdfforge.PDFCreator.Core.Controller.NewPipeJobHandler.HandlePipeMessage: New Message received: NewJob|C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\255-21A98D91736940129B9D32E028D60D7E.inf

2018-09-10 14:14:30.8634 [Debug] 14436-10 () pdfforge.PDFCreator.Core.Controller.NewPipeJobHandler.HandleNewJobMessage: NewJob found: C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\255-21A98D91736940129B9D32E028D60D7E.inf

2018-09-10 14:14:30.8634 [Trace] 14436-10 () pdfforge.PDFCreator.Core.Controller.NewPipeJobHandler.HandleNewJobMessage: The given file exists.

2018-09-10 14:14:30.8634 [Debug] 14436-10 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: New JobInfo: C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\255-21A98D91736940129B9D32E028D60D7E.inf

2018-09-10 14:14:30.8634 [Debug] 14436-10 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: DocumentTitle: so_faktura_dem_De.qrp

2018-09-10 14:14:30.8634 [Debug] 14436-10 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: ClientComputer: \OLL-APP01

2018-09-10 14:14:30.8634 [Debug] 14436-10 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: SessionId: 8

2018-09-10 14:14:30.8634 [Debug] 14436-10 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: PrinterName: PDFCreator

2018-09-10 14:14:30.8634 [Debug] 14436-10 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobCounter: 2617

2018-09-10 14:14:30.8634 [Debug] 14436-10 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobId: 255

2018-09-10 14:14:30.8634 [Debug] 14436-10 () pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: Added JobInfo: C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\255-21A98D91736940129B9D32E028D60D7E.inf

2018-09-10 14:14:30.8634 [Debug] 14436-10 () pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread ProcessingThread

2018-09-10 14:14:30.8790 [Trace] 14436-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Profiles:

2018-09-10 14:14:30.8790 [Trace] 14436-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: <Standardprofil>

2018-09-10 14:14:30.8790 [Trace] 14436-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Hög komprimering (liten fil)

2018-09-10 14:14:30.8790 [Trace] 14436-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Hög kvalitet (stor fil)

2018-09-10 14:14:30.8790 [Trace] 14436-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: JPEG (grafikfil)

2018-09-10 14:14:30.8790 [Trace] 14436-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDF/A (långtidsarkivering)

2018-09-10 14:14:30.8790 [Trace] 14436-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PNG (grafikfil)

2018-09-10 14:14:30.8790 [Trace] 14436-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Skriv ut efter att filen sparats

2018-09-10 14:14:30.8790 [Trace] 14436-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: TIFF (flersidig grafikfil)

2018-09-10 14:14:30.8790 [Trace] 14436-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: ToTXT

2018-09-10 14:14:30.8790 [Trace] 14436-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDFtoTXT

2018-09-10 14:14:30.8790 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJobs: New PrintJob C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\255-21A98D91736940129B9D32E028D60D7E.inf from Printer PDFCreator

2018-09-10 14:14:30.8790 [Trace] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: Creating job workflow

2018-09-10 14:14:30.8790 [Trace] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobBuilder.BuildJobFromJobInfo: Building Job from JobInfo

2018-09-10 14:14:30.8947 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobBuilder.BuildJobFromJobInfo: Profile: Skriv ut efter att filen sparats (GUID PrintGuid)

2018-09-10 14:14:30.9259 [Trace] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: Running workflow

2018-09-10 14:14:30.9259 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.PrepareAndRun: Starting conversion...

2018-09-10 14:14:30.9259 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobDataUpdater.GetNumberOfCopies: Number of copies from source files: 1

2018-09-10 14:14:30.9259 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.PageNumberCalculator.NumberOfPagesFromSourceFiles: Number of pages from source files: 1

2018-09-10 14:14:30.9415 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.UI.Presentation.WorkflowQuery.TargetFileNameComposer.ComposeTargetFileName: FilePath after ellipsis: so_faktura_dem_De.qrp.pdf

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Finding spooled jobs

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Looking for spooled jobs in 'C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool'

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\254-4E271E540F6B48D385245A4CE65EEA12.inf

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\255-21A98D91736940129B9D32E028D60D7E.inf

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: New JobInfo: C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\254-4E271E540F6B48D385245A4CE65EEA12.inf

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: DocumentTitle: so_faktura_dem_De.qrp

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: ClientComputer: \OLL-APP01

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: SessionId: 8

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: PrinterName: PDFCreator

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobCounter: 2616

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobId: 254

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: Added JobInfo: C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\254-4E271E540F6B48D385245A4CE65EEA12.inf

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: New JobInfo: C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\255-21A98D91736940129B9D32E028D60D7E.inf

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: DocumentTitle: so_faktura_dem_De.qrp

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: ClientComputer: \OLL-APP01

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: SessionId: 8

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: PrinterName: PDFCreator

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobCounter: 2617

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobId: 255

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.NewPrintJobStart.StartApplication: Adding new job

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: New JobInfo: C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\254-4E271E540F6B48D385245A4CE65EEA12.inf

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: DocumentTitle: so_faktura_dem_De.qrp

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: ClientComputer: \OLL-APP01

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: SessionId: 8

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: PrinterName: PDFCreator

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobCounter: 2616

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobId: 254

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: TryStartApplication: True

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting update check thread

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread UpdateThread

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting Cleanup thread

2018-09-10 14:14:31.0040 [Debug] 14436-12 (UpdateThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateAssistant.UpdateThread: Launched UpdateThread

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting CleanUpThread thread

2018-09-10 14:14:31.0040 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread CleanUpThread

2018-09-10 14:14:31.0197 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.Shutdown: Waiting for all threads to finish

2018-09-10 14:14:31.0197 [Debug] 14436-12 (UpdateThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateAssistant.Update: Update period has passed (set to: 2017-05-31 13:46:28)

2018-09-10 14:14:31.0197 [Debug] 14436-12 (UpdateThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateAssistant.Update: Start UpdateCheck

2018-09-10 14:14:31.0197 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: Waiting for all synchronized threads to end

2018-09-10 14:14:31.0197 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: 3 Threads remaining

2018-09-10 14:14:31.0197 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting SingleErrorNotificationCall thread

2018-09-10 14:14:31.0197 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread SingleErrorNotificationCall

2018-09-10 14:14:31.0197 [Debug] 14436-12 (UpdateThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateAssistant.GetOnlineVersion: Get online Version

2018-09-10 14:14:31.0197 [Error] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error FilePath_InvalidRootedPath: Invalid Profile

2018-09-10 14:14:31.0197 [Debug] 14436-15 (SingleErrorNotificationCall) pdfforge.PDFCreator.UI.Presentation.Notifications.NotificationService+<>c__DisplayClass12_0.<ShowErrorNotification>b__0: Creating thread of ShowErrorNotification()

2018-09-10 14:14:31.0197 [Fatal] 14436-15 (SingleErrorNotificationCall) pdfforge.PDFCreator.Editions.EditionBase.ProgramBase.CurrentDomain_UnhandledException: Uncaught exception, IsTerminating: True

2018-09-10 14:14:31.0353 [Debug] 14436-14 () pdfforge.PDFCreator.UI.Presentation.Notifications.NotificationService.<StartBackgroundWindow>b__9_0: Creating thread of StartBackgroundWindow()

2018-09-10 14:14:31.0353 [Error] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job 'so_faktura_dem_De.qrp' terminated at step Error and did not end successfully.

2018-09-10 14:14:31.0509 [Trace] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJobs: Removing job from Queue

2018-09-10 14:14:31.0509 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJobs: New PrintJob C:\Users\felixn\AppData\Local\Temp\8\PDFCreator\Spool\254-4E271E540F6B48D385245A4CE65EEA12.inf from Printer PDFCreator

2018-09-10 14:14:31.0509 [Trace] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: Creating job workflow

2018-09-10 14:14:31.0509 [Trace] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobBuilder.BuildJobFromJobInfo: Building Job from JobInfo

2018-09-10 14:14:31.0509 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobBuilder.BuildJobFromJobInfo: Profile: Skriv ut efter att filen sparats (GUID PrintGuid)

2018-09-10 14:14:31.0509 [Trace] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: Running workflow

2018-09-10 14:14:31.0509 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.PrepareAndRun: Starting conversion...

2018-09-10 14:14:31.0509 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobDataUpdater.GetNumberOfCopies: Number of copies from source files: 1

2018-09-10 14:14:31.0509 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.PageNumberCalculator.NumberOfPagesFromSourceFiles: Number of pages from source files: 1

2018-09-10 14:14:31.0509 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.UI.Presentation.WorkflowQuery.TargetFileNameComposer.ComposeTargetFileName: FilePath after ellipsis: so_faktura_dem_De.qrp.pdf

2018-09-10 14:14:31.0665 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting SingleErrorNotificationCall thread

2018-09-10 14:14:31.0665 [Debug] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread SingleErrorNotificationCall

2018-09-10 14:14:31.0665 [Debug] 14436-17 (SingleErrorNotificationCall) pdfforge.PDFCreator.UI.Presentation.Notifications.NotificationService+<>c__DisplayClass12_0.<ShowErrorNotification>b__0: Creating thread of ShowErrorNotification()

2018-09-10 14:14:31.0665 [Error] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error FilePath_InvalidRootedPath: Invalid Profile

2018-09-10 14:14:31.0665 [Error] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job 'so_faktura_dem_De.qrp' terminated at step Error and did not end successfully.

2018-09-10 14:14:31.0665 [Trace] 14436-11 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJobs: Removing job from Queue

2018-09-10 14:14:31.0665 [Debug] 14436-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: 3 Threads remaining

2018-09-10 14:14:31.0978 [Info] 14436-15 (SingleErrorNotificationCall) pdfforge.LicenseValidator.Core.ActivationParser.DoParse: Parsing response string: [License]


#2

Hi,

sorry for the trouble.
It might be caused by a bug which is fixed in PDFCreator 3.2.2 but can also be fixed by changing settings:
Lower case drive letters somehow caused trouble, please try replacing those with upper case ones or update to PDFCreator 3.2.2
I am not 100% this is the cause for the error, but the log contains "Error FilePath_InvalidRootedPath" so it looks like this is probably the cause.
If this doesn't help:
Do you get this error every time you print something, or only some of the time?
Does running the PDFCreator.exe manually still work?

Best regards

Robin


#3

Hi,

It seems that i did it for some of the TS users but not all of them which is strange.I will try to day and see if I can get some other logs.

Regards
David