I installed the Creator module MSI which installs the PDF Architect 5 virtual printer but it’s not working. Each time I attempt to print to that virtual printer, it fails to print (no save dialog box).
I noticed the PDF Architect 5 Creator service isn’t started and starting that service gives this critical application error:
Application Error Event ID 1000 Task Category (100)
Faulting application name: creator-ws.exe, version: 5.0.28.34044, time stamp: 0x595cfd83
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098858e
Exception code: 0x40000015
Fault offset: 0x000a327c
Faulting process id: 0x1758
Faulting application start time: 0x01d328b3b3939673
Faulting application path: C:\Program Files (x86)\PDF Architect 5\creator-ws.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: f1470ec3-94a6-11e7-8a11-509a4c52fd5d
and this critical system error:
Source: Service Control Manager Event ID: 7034
The PDF Architect 5 Creator service terminated unexpectedly. It has done this x time(s).
-
System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager- EventID 7034
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2017-09-08T15:04:00.326734700Z
EventRecordID 19911
Correlation
- Execution
[ ProcessID] 756
[ ThreadID] 2548Channel System
Computer XXX
Security
-
EventData
param1 PDF Architect 5 Creator
param2 5
If it’s relevant, the PID referenced (756) is services.exe (services and controller app)
The ONLY module installed is the PDF Architect 5 Create Module.
Is there a required module for this to work? I haven’t seen any documentation requiring such.
Thank you~