Embeded picture in signature missing when printing to e-mail (Outlook)



I’m trying to print to e-mail (Outlook) using PDF Creator but the picture in my signature is missing.

I use a HTML file as a signature (located in C:\Users\UserName\AppData\Roaming\Microsoft\Signatures). In this HTML file, I refer to a picture located in “C:\Users\UserName\AppData\Roaming\Microsoft\Signatures\images”. The HTML code for this picture is .

When the e-mail is appearing, I can see the picture (for about 0.1 second) but when the PDF is attached, the picture disappears! It happens really fast.

This bug is present since version 2.5.2. On version 2.4.1 it was working well.

Could you please help or fix?



did you set the type to html in the email-client actions?

Best regards,



Yes the type is HTML… My text is formatted in HTML properly in my signature, the problem is that the image is missing.


the HTML code for my picture is : IMG src=“images/logo.jpg” style=“border-width: 0px” alt=“logo” width=“96” height=“85”


Could you please give me more feedback/help?



sorry for the delayed response.
Which Outlook version are you using?
We will need to try and reproduce this here to see what might have went wrong, but we will definitely like to have a look at it.

Best regards



I use Outlook 2007 but I tried on Outlook 2016 and I got the same result.