Error Report for PDFCreator v2.1.1


#1

Hello all,

We have a big problem with PDF Creator 2.1.1 on Windows 10 clients.
All of users received the following error meassage when they try to use PDF Creator.

Error Report for PDFCreator v2.1.1.820

Exception:
System.Threading.Tasks.TaskCanceledException: Eine Aufgabe wurde abgebrochen.
bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
bei System.Windows.Threading.DispatcherOperation.Wait(TimeSpan timeout)
bei System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherOperation operation, CancellationToken cancellationToken, TimeSpan timeout)
bei System.Windows.Threading.Dispatcher.Invoke(Action callback, DispatcherPriority priority, CancellationToken cancellationToken, TimeSpan timeout)
bei MS.Internal.WeakEventTable.OnShutDown()
bei MS.Internal.ShutDownListener.HandleShutDown(Object sender, EventArgs e)

Environment:
Microsoft Windows NT 6.2.9200.0

Environment variables:
SESSIONNAME=Console
ProgramFiles(x86)=C:\Program Files (x86)
USERDNSDOMAIN=
ProgramW6432=C:\Program Files
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 142 Stepping 9, GenuineIntel
LDMS_PREFERRED_SERVER=
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_LEVEL=6
Path=C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\ProgramData\Oracle\Java\javapath;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0;C:\Program Files (x86)\Riverbed\Steelhead Mobile;C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client;C:\Users\uid\AppData\Local\Microsoft\WindowsApps;C:\Users\uid\AppData\Roaming\Lotus\Notes\Data
COMPUTERNAME=
HOMEPATH=
PROCESSOR_REVISION=8e09
DS_SWREP=
TEMP=C:\Users\uid\AppData\Local\Temp
USERPROFILE=C:\Users\uid
LOGONSERVER=\
SSF_LIBRARY_PATH=C:\Program Files (x86)\SAP\FrontEnd\SecureLogin\lib\sapcrypto.dll
PLM_INSTDIR=C:\Program Files (x86)\SAP\ECTR
USERNAME=uid
SystemRoot=C:\windows
OS=Windows_NT
OneDrive=C:\Users\uid\OneDrive
HomeLoc=
LOC=
CommonProgramFiles=C:\Program Files\Common Files
SNC_LIB_64=C:\Program Files\SAP\FrontEnd\SecureLogin\lib\sapcrypto.dll
ProgramData=C:\ProgramData
HOSTNAME=
HOMESHARE=\emifsdelo1\user1
SESSIONID=8
ALLUSERSPROFILE=C:\ProgramData
CommonProgramW6432=C:\Program Files\Common Files
SNC_LIB=C:\Program Files (x86)\SAP\FrontEnd\SecureLogin\lib\sapcrypto.dll
TMP=C:\Users\uid\AppData\Local\Temp
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
HOMEDRIVE=:
windir=C:\windows
SystemDrive=C:
NUMBER_OF_PROCESSORS=4
LD_CoreServer=
ProgramFiles=C:\Program Files
ComSpec=C:\windows\system32\cmd.exe
SSF_LIBRARY_PATH_64=C:\Program Files\SAP\FrontEnd\SecureLogin\lib\sapcrypto.dll
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
ADSKFLEX_LICENSE_FILE=@
PSModulePath=%ProgramFiles%\WindowsPowerShell\Modules;C:\windows\system32\WindowsPowerShell\v1.0\Modules
APPDATA=C:\Users\uid\AppData\Roaming
USERDOMAIN=
DEFLOGDIR=C:\ProgramData\McAfee\Endpoint Security\Logs
LDMS_LOCAL_DIR=C:\Program Files (x86)\LANDesk\LDClient\Data
LOCALAPPDATA=C:\Users\uid\AppData\Local
USERDOMAIN_ROAMINGPROFILE=CW01
PUBLIC=C:\Users\Public
TCVIS_ENABLE_AERO=True
QT_DEVICE_PIXEL_RATIO=auto

Please support us here!

Thank you

Amanda


#2

Hi,

you can find everything about this topic here: PDFCreator error report generating
Basically you need to update to PDFCreator 3.2.2 or rollback 2018-06 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4284819)

Best regards

Robin


#3

Hello Robin,

Thank you for your answer.
We have installed Windows 10 Version 1709 for x64-based Systems. This is the version used in our company. Why we have that problem if we use the good version of windows 10?
Related to PDFCreator 3.2.2 we tested it and this version has any problems. In case we have some problems with the pdf printer (in case this in not installed anymore) we can’t repair the pdf printer with PDFCreator 3.2.2.
What do you think we can do?
Thank you,

Amanda