Hi... problems to contact customer support


#1

Hi everybody,
3 days ago I’ve payed 69,00 euros for the PDF ARCHITET 6 suite. I haven’t received the activation code because the e.mail addres into the payment form was wrong. I’ve tryed to contact the customer support by mail (using the browser form) but after 3 days I haven’t received any feedback…

Someone knows other ways to contact the customer support?

Enrico


#2

Dear Enrico,

please allow up to 5 business days for our support to respond. If you still haven’t heared from them by then, please send me a pm with your purchase details and I will look into it. You might also be able to receive your activation code by using the transaction finder on http://www.upclk.com/ (if you know, which incorrect email was entered during the purchase).

Best regards

Robin