The client has purchased PDFCreator Business and I have been testing this. I create a custom profile to convert the pdf files to a jpg. It does not convert them and move them to the output folder. It just moves the pdf files to the source folder. The PDF printer uses the profile for jpeg or is supposed to. I setup everything and then run it. The folder is monitored and moves the files, but no jpg gets created. How can I speak with someone from your tech suppose to see what is going on? I have read all the documentation and I know I am doing this correctly, but it is not working! Can someone help. I read where once your purchased the product you could get tech support help, but I cannot find it. This is the exact reason why I wanted a trial version first before purchasing. He wanted to buy it and now it does not seem to be working as advertised! Plz contact me.