Impossible de faire fonctionner PDFCreator 3.0.2.8660


#1

Bonjour,
J’était en 2.5.3 de mémoire et depuis la mise à jour vers 3.0.2.8660 impossible de générer des PDF.
J’ai d’abord fait une MAJ puis une désinstallation complète et une installation nouvelle de 3.0.2.
Mais toujours rien.
A l’aide.
Merci d’avance


#2

Hi,

sorry for the trouble,
do you get any error messages?

Best regards,

Robin


#3

Hi,
Sorry for delay.
No error message but not pdf generate.
I don’t know how to diagnose for inform you in order to find a solution
Tell me.
Bestes regards
GIlles


#4

Hi,

does the PDFCreator.exe still run when you try to open it directly?
If the PDFCreator.exe is still working, but nothing happens when you print to the PDFCreator printer, it is most likely a permission problem and we can provide help how to fix it.
If the PDFCrator.exe doesn’t run at all, please try the following:

-Uninstall PDFCreator
-Check that the PDFCreator program folder (e.g. C:\program files\PDFCreator) got deleted, if not delete it manully
-Reboot your computer
-Reinstall PDFCreator

Best regards

Robin


#5

No possibility to enter in pdfcreator interface to parameter
just possibility to print but no pdf become

What can I do then


#6

Hi,

please try to

-Uninstall PDFCreator
-Check that the PDFCreator program folder (e.g. C:\program files\PDFCreator) got deleted, if not delete it manully
-Reboot your computer
-Reinstall PDFCreator

If you already did this and it still doesn’t work, pelase send us the setuplog.txt from the PDFCreator program folder and we will check if there was an issue during the setup.
Sorry for the trouble.

Best regards

Robin


#7

Hi,
as the famous Droopy said…
You know what, I’m happy.
Everything works again.
I just have to put my settings back in place.
Thanks for your help.
Gilles