PDF Architect opens file on wrong page, not page 1


#1

No matter what tip I’ve tried from the 'net, I can’t find a solution to this problem. I’d appreciate your help. Thanks!


#2

Hi,

which version of PDF Architect do you have installed?
Does this happen for all files, or only a specific one?

Best regards,

Robin


#3

Hi Robin,

I’m using version 4. There is the only file with that problem, but it’s an important one.

Thanks,
Lisa


#4

Hi,

does the file open on the correct page in other PDF viewers?
We haven’t heared about this issue yet and if ti is only a single file, the cause for the issue might be in the file itself.
If possible, please send the file to our support (support(at)pdfforge.org), we will use it only for looking into the current issue and delete it afterwards.

Best regards,

Robin


#5

I sent it as you suggested. Can support fix it?


#6

Hi,

thanks we received the file and sent you a version which should open on page 1.

Best regards,

Robin


#7

Thanks for fixing, Robin. I just uploaded another file, appended it, and moved some pages around. Now it doesn’t open on page 1 either. I’m starting to think it may be an issue on your end. Would you check it out and let me know? I’ll send the file under separate cover.

Lisa