PDF Creator on Windows XP Prints Once and Then Hangs

PDFCreator PDFCreator English
1

We have PDF Creator installed on a Siteground cloud-based Windows XP server. We have used it on the server for over 5 years.

Recently, about 6 weeks right after Windows sent out an update in response to a virus PDF Creator started having issues. It prints once and then somehow hangs up. It does not show in the print queue though. It will not print a document again.

Then if we soft reboot the Windows XP server, it will print again and then hang up again for the next print.

Both Siteground tech support and our company’s tech support are saying it is a conflict issue with PDF Creator communicating to the Windows print setup.

I have installed and reinstalled PDF Creator several times. And it does not make a difference. We have also used CCleaner to uninstall leftover files and clean the registry.

Has anyone experience this issue since the last Windows update? or any suggestions on how to resolve it? or has PDF Forge had this happen to others in the past month or so and can advise on what to do?

By the way, we did test using Win2PDF and CutePDF and they are working fine so it definitely is a PDF Creator issue. Please help! We would much rather use PDF Creator.

2

Hi,

are you running the latest version (2.5.3) of PDFCreator on the XP machine? XP is currently still supported so all versions released up to now should still run on XP (although XP support will be discontinued with PDFCreator 3.0). Is it XP somehow modified to run as Server or the Winodws 2003 Server which is based on XP? If you are sharing the printer, you will need PDFCreator Server if you’d like to try with a recent version.

Best regards,

Robin

3

Yes running 2.5.3; the latest version. And it is a cloud version of Windows XP so no server. No sharing of a printer either.

4

Hi,

please set the logging level to trace in the debug section of the PDFCreator application settings, print 2 jobs (to cause the issue) and send us the resulting log. Which version does the pdfcmon.dll have in Winodws\system32? Sometimes this doesn’t get replaced properly during the setup, which could potentially cause the issue you are experiencing.

Best regards,

Robin