PDFCreator error report generating


#1

2018-06-26_13-25-54
PDFCreator 2.5.2.5233 using Win 10
We have over 20 users reporting that when they attempt to print to PDFCreator it will allow them to save the pdf and it opens the pdf into reader. But at the end of the process the error report window opens. There are no crash dump file generated, nor event logs, nothing specific in the pdfcreator.log that gives a good indication of what is causing the issue. Here is the info in the error report:

Error Report for PDFCreator 2.5.2.5233

Exception:
TaskCanceledException
A task was canceled.
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Windows.Threading.DispatcherOperation.Wait(TimeSpan timeout)
at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherOperation operation, CancellationToken cancellationToken, TimeSpan timeout)
at System.Windows.Threading.Dispatcher.Invoke(Action callback, DispatcherPriority priority, CancellationToken cancellationToken, TimeSpan timeout)
at MS.Internal.WeakEventTable.OnShutDown()
at MS.Internal.ShutDownListener.HandleShutDown(Object sender, EventArgs e)

Log:
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: SessionId: 1
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: PrinterName: PDFCreator
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobCounter: 1
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobId: 3
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: Added JobInfo: C:\Users\user1\AppData\Local\Temp\PDFCreator\Spool\3-D896FC762C5A44B38029BFAADBAE494B.inf
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread ProcessingThread
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.NewPrintJobStart.StartApplication: Adding new job
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: New JobInfo: C:\Users\user1\AppData\Local\Temp\PDFCreator\Spool\3-D896FC762C5A44B38029BFAADBAE494B.inf
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: DocumentTitle: https://www.bing.com/search?q=test&src=IE-SearchBox&FORM=IENDS1
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: ClientComputer: \machinename
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: SessionId: 1
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: PrinterName: PDFCreator
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobCounter: 1
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: JobId: 3
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: TryStartApplication: True
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting update check thread
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread UpdateThread
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting Cleanup thread
2018-06-27 13:38:09.7239 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJobs: New PrintJob C:\Users\user1\AppData\Local\Temp\PDFCreator\Spool\3-D896FC762C5A44B38029BFAADBAE494B.inf from Printer PDFCreator
2018-06-27 13:38:09.7239 [Debug] 16460-13 (UpdateThread) pdfforge.PDFCreator.UI.ViewModels.Assistants.Update.UpdateAssistant.UpdateThread: Launched UpdateThread
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting CleanUpThread thread
2018-06-27 13:38:09.7239 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread CleanUpThread
2018-06-27 13:38:09.7394 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: Creating job workflow
2018-06-27 13:38:09.7394 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.Shutdown: Waiting for all threads to finish
2018-06-27 13:38:09.7394 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobBuilder.BuildJobFromJobInfo: Building Job from JobInfo
2018-06-27 13:38:09.7394 [Debug] 16460-13 (UpdateThread) pdfforge.PDFCreator.UI.ViewModels.Assistants.Update.UpdateAssistant.Update: Automatic UpdateCheck is disabled
2018-06-27 13:38:09.7394 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: Waiting for all synchronized threads to end
2018-06-27 13:38:09.7394 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: 2 Threads remaining
2018-06-27 13:38:09.7394 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobBuilder.BuildJobFromJobInfo: Profile: (GUID DefaultGuid)
2018-06-27 13:38:09.7394 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: Running workflow
2018-06-27 13:38:09.7551 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.DoWorkflowWork: Starting conversion...
2018-06-27 13:38:09.7551 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobDataUpdater.GetNumberOfCopies: Number of copies from source files: 1
2018-06-27 13:38:09.7551 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.PageNumberCalculator.NumberOfPagesFromSourceFiles: Number of pages from source files: 3
2018-06-27 13:38:09.7551 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.DoWorkflowWork: Querying the place to save the file
2018-06-27 13:38:19.3515 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobDataUpdater.GetNumberOfCopies: Number of copies from source files: 1
2018-06-27 13:38:19.3515 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.PageNumberCalculator.NumberOfPagesFromSourceFiles: Number of pages from source files: 3
2018-06-27 13:38:27.8342 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.DoWorkflowWork: Output filename template is: C:\Users\user1\Desktop\folder\test.pdf
2018-06-27 13:38:27.8342 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.DoWorkflowWork: Output format is: Pdf
2018-06-27 13:38:27.8342 [Info] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.DoWorkflowWork: Converting C:\Users\user1\Desktop\folder\test.pdf
2018-06-27 13:38:27.8342 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: Starting job
2018-06-27 13:38:27.8342 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Processing.PdfProcessingInterface.PdfProcessorBase.Init: Init Processor
2018-06-27 13:38:27.8342 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.SetUpActions: Setting up actions
2018-06-27 13:38:27.8498 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.ActionManager.GetAllApplicableActions: added action 'pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction'
2018-06-27 13:38:27.8498 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread ProgressForm
2018-06-27 13:38:27.8498 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.GetGhostscript: Ghostscript Version: loaded from C:\Program Files\PDFCreator\Ghostscript\Bin\gswin32c.exe
2018-06-27 13:38:27.8498 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Starting Ghostscript Job
2018-06-27 13:38:27.8655 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Output format is: Pdf
2018-06-27 13:38:27.8811 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.OutputDevices.OutputDevice.GetGhostScriptParameters: Created metadata file "C:\Users\user1\AppData\Local\Temp\PDFCRE~1\Temp\JOB_SD~1\metadata.mtd"
2018-06-27 13:38:27.8967 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.Run: Ghostscript Parameters:
gs
-IC:\Program Files\PDFCreator\Ghostscript\Bin;C:\Program Files\PDFCreator\Ghostscript\Lib;C:\Program Files\PDFCreator\Ghostscript\Fonts
-sFONTPATH=C:\WINDOWS\Fonts
-dNOPAUSE
-dBATCH
-sOutputFile=C:\Users\user1\AppData\Local\Temp\PDFCRE~1\Temp\JOB_SD~1\TEMPOU~1\output.pdf
-sDEVICE=pdfwrite
-dCompatibilityLevel=1.4
-dPDFSETTINGS=/default
-dEmbedAllFonts=true
-dAutoRotatePages=/PageByPage
-dParseDSCComments=false
-sColorConversionStrategy=RGB
-dProcessColorModel=/DeviceRGB
-dConvertCMYKImagesToRGB=true
-dAutoFilterColorImages=true
-dAutoFilterGrayImages=true
-dEncodeColorImages=true
-dEncodeGrayImages=true
-dColorImageFilter=/DCTEncode
-dGrayImageFilter=/DCTEncode
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-f
C:\Users\user1\AppData\Local\Temp\PDFCRE~1\Spool\3-D896~1.PS
C:\Users\user1\AppData\Local\Temp\PDFCRE~1\Temp\JOB_SD~1\metadata.mtd
2018-06-27 13:38:28.1154 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: GPL Ghostscript 9.19 (2016-03-23)
2018-06-27 13:38:28.1154 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: Copyright (C) 2016 Artifex Software, Inc. All rights reserved.
2018-06-27 13:38:28.1154 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: This software comes with NO WARRANTY: see the file PUBLIC for details.
2018-06-27 13:38:28.2248 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: Loading NimbusMono-Regular font from %rom%Resource/Font/NimbusMono-Regular... 4187836 2779314 1801436 506504 1 done.
2018-06-27 13:38:28.2717 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%[ ProductName: GPL Ghostscript ]
2018-06-27 13:38:28.2717 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%
2018-06-27 13:38:28.4457 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%[Page: 1]
2018-06-27 13:38:28.4457 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%
2018-06-27 13:38:28.4457 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%[Page: 2]
2018-06-27 13:38:28.4457 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%
2018-06-27 13:38:28.4457 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%[Page: 3]
2018-06-27 13:38:28.4457 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%
2018-06-27 13:38:28.4457 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%[LastPage]
2018-06-27 13:38:28.4457 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.RaiseOutputEvent: %%
2018-06-27 13:38:28.4769 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Finished Ghostscript execution
2018-06-27 13:38:28.4769 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript Job was successful
2018-06-27 13:38:28.4769 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: No pdf processing required.
2018-06-27 13:38:28.4769 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.Output.OutputFileMoverBase.MoveOutputFiles: Moving output files to final location
2018-06-27 13:38:28.4926 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.Output.OutputFileMoverBase.CopyFile: Copied output file "C:\Users\user1\AppData\Local\Temp\PDFCreator\Temp\Job_sdsvr1iw\tempoutput\output.pdf"
to "C:\Users\user1\Desktop\folder\test.pdf"
2018-06-27 13:38:28.4926 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.LogOutputFiles: Created 1 output files.
2018-06-27 13:38:28.4926 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.LogOutputFiles: 1. Output file: C:\Users\user1\Desktop\folder\test.pdf
2018-06-27 13:38:28.4926 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Starting Actions
2018-06-27 13:38:28.4926 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Calling Action DefaultViewerAction
2018-06-27 13:38:28.5082 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction.ProcessJob: Launched Viewer-Action
2018-06-27 13:38:28.5394 [Warn] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction.ProcessJob: Open with PDF Architect selected, but not installed
2018-06-27 13:38:28.5551 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction.OpenJobOutput: Open file(s) with default programm
2018-06-27 13:38:28.6176 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction.OpenJobOutput: Openend (only first) file: C:\Users\user1\Desktop\folder\test.pdf
2018-06-27 13:38:28.6176 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Action DefaultViewerAction completed
2018-06-27 13:38:28.6176 [Debug] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CleanUp: Cleaning up after the job
2018-06-27 13:38:28.6176 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: Job finished successfully
2018-06-27 13:38:28.6176 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: Calling job completed event
2018-06-27 13:38:28.6176 [Error] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: System.NullReferenceException: Object reference not set to an instance of an object.
at pdfforge.PDFCreator.UI.ViewModels.Helper.PlusHintHelper.GetLastJobCounter()
at pdfforge.PDFCreator.UI.ViewModels.Helper.PlusHintHelper.QueryDisplayHint()
at pdfforge.PDFCreator.UI.ViewModels.WorkflowQuery.JobFinishedHandler.OnJobFinished(Object sender, EventArgs eventArgs)
at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
at pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob(Job job)
at pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.DoWorkflowWork()
at pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow(Job job)
2018-06-27 13:38:28.6645 [Error] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job 'test' terminated at step Error and did not end successfully.
2018-06-27 13:38:28.6801 [Trace] 16460-12 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJobs: Removing job from Queue
2018-06-27 13:38:28.6801 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: 1 Threads remaining
2018-06-27 13:41:14.6480 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.Shutdown: All synchronized threads have ended
2018-06-27 13:41:14.6480 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.PrepareShutdown: Preparing PipeServer for ShutDown
2018-06-27 13:41:14.6480 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.Shutdown: Shutting down the application
2018-06-27 13:41:14.6480 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.Shutdown: Exiting...
2018-06-27 13:41:14.6480 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.SaveSettingsInRegistry: Saving settings
2018-06-27 13:41:14.7677 [Trace] 16460-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Profiles:
2018-06-27 13:41:14.7677 [Trace] 16460-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles:
2018-06-27 13:41:14.7677 [Trace] 16460-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Compression (small file)
2018-06-27 13:41:14.7677 [Trace] 16460-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Quality (large file)
2018-06-27 13:41:14.7677 [Trace] 16460-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: JPEG (graphic file)
2018-06-27 13:41:14.7677 [Trace] 16460-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDF/A (long term preservation)
2018-06-27 13:41:14.7677 [Trace] 16460-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PNG (graphic file)
2018-06-27 13:41:14.7677 [Trace] 16460-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Print after saving
2018-06-27 13:41:14.7677 [Trace] 16460-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: TIFF (multipage graphic file)
2018-06-27 13:41:14.7677 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.Shutdown: Stopping pipe server
2018-06-27 13:41:14.7833 [Debug] 16460-1 (ProgramThread) pdfforge.PDFCreator.Editions.EditionBase.ProgramBase.Main: Ending PDFCreator

Environment:
Microsoft Windows NT 6.2.9200.0

Platform:
x64

Environment variables:
SESSIONNAME=Console
ProgramFiles(x86)=C:\Program Files (x86)

ProgramW6432=C:\Program Files
windir=C:\WINDOWS
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 94 Stepping 3, GenuineIntel
DATADIR=C:\Users\user1\Documents
PROCESSOR_ARCHITECTURE=AMD64
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
COMPUTERNAME=machinername

PRODDIR=C:\PROD
SESSIONID=1

PROCESSOR_REVISION=5e03

TEMP=C:\Users\user1\AppData\Local\Temp
USERPROFILE=C:\Users\user1
LOGONSERVER=\servername
USERNAME=user1

DRIVE=C
OEM_BRAND_VERSION=11.1

CommonProgramFiles=C:\Program Files\Common Files

OEM_BRAND_VERSION_11_2=11.2

ProgramData=C:\ProgramData
HOMEPATH=\Users\user1

ALLUSERSPROFILE=C:\ProgramData
CommonProgramW6432=C:\Program Files\Common Files

TMP=C:\Users\user1\AppData\Local\Temp

CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
HOMEDRIVE=C:
SystemRoot=C:\WINDOWS

SystemDrive=C:
NUMBER_OF_PROCESSORS=8
OS=Windows_NT
ProgramFiles=C:\Program Files
ComSpec=C:\WINDOWS\system32\cmd.exe
APPSDIR=C:\Program Files
OA=H
PSModulePath=%ProgramFiles%\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\PowerShell\Modules
ON=08
APPDATA=C:\Users\user1\AppData\Roaming
OneDrive=C:\Users\user1\OneDrive
PROCESSOR_LEVEL=6

LOCALAPPDATA=C:\Users\user1\AppData\Local

PUBLIC=C:\Users\Public

Additional Data:


#2

Is this the .net issue?


#3

Hi @b3235

Thanks for reporting the issue!
It is probably a .net or Windows related issue, since the issue showed up first after the release of the Windows 10 May update.

Please see our blog post about the release of PDFCreator 3.2.2.: https://www.pdfforge.org/blog/pdfcreator-322-released


#4

Would you please provide the kb number for the .net patch that is affecting pdfcreator? We would like to be able to query the machine to verify the .net patch is installed. At this time it looks like it is Win 10 build 1709 affected in our environment so far.


#5

What work is being done by pdfordge to determine root cause of the issue described in the hyperlink you referenced?

The words "it seems that this is caused by a bug in the .NET framework" sounds to me like pdforge is guessing it's a .NET bug - they don't really know what is causing the issue, but only guessing it's .NET because "these versions have worked for years without this error".

Please keep in mind, .NET security updates are not the only updates being installed on workstations around the world. There are numerous updates being installed (JRE, .NET, OS, ect.) . Has pdforge reached out to Microsoft for any assistance/direction on this issue?

I understand there is a workaround available by installing a newer version of PDFCreator, but that is not an easy task for my company to do, since there are requirements and processes that must be followed to do a simple upgrade. It would be helpful if pdforge could provide a better level of support by giving more details on what specially they believe is the root cause: which Microsoft KB is causing the issue.


#6

I ve been having the same issue in my laptop computer all the day long. It started just yesterday.


#7

Hi,

see https://stackoverflow.com/questions/50906813/taskcanceledexception-in-shutdownlistener for a bit more details.
We'd love to be able to provide better/more detailed information, but this is very difficult without being able to reproduce the error here. The first time the error showed up in our error reports was May 6th, so the KB causing it is most likely KB4103718/KB4103731
I can only say most likely as installing the KB alone didn't enforce the error, we tested on multiple machines without being able to reproduce the issue.
I will check out if we have reached out / received any answer from MS yet and update the thread accordingly.

Best regards

Robin


Error Report for PDFCreator v2.1.1
#8

Thank you, Robin. The additional information is greatly appreciated.


#9

I can confirm that KB4284819 is the source of this issue for us. That cumulative update was pushed out to us last week. I did not have this installed initially on my machine and I was not experiencing the issue. But on Friday, I installed it and now Iā€™m getting the PDFCreator error report.
2018-06 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4284819)


#10

Thanks for confirming