Runtime Error (at 357:383): when trying to update PDF Creator

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1

Up to about version 2 all PDF Creator updates installed correctly. Now they give ‘Runtime Error’ messages. The latest content is given below:

Runtime Error (at 357:383):
Access violation at address 7C929F07. Read of address 41504D4F.

I am running with Windows XP Pro
A similar issue has been reported previously but with no solution given.

If I uninstall PDF Creator (I think it is version 1.9) I cannot install versions 2.1, 2.2 or 2.3.
Only reinstating an image back-up restored the capability (a quite long procedure not to be used lightly).

I have no desire to abandon PDF Creator but, it is proving to be an annoyance which needs resolving.

Please help.

2

Hi,

do you have SP3 installed for Windows XP?
Do you get the error message while uninstalling the old version, or while installing the new one?

Best regards,

Robin

3

Robin,

Thank you for responding to my query.

Yes, Windows XP Pro is fully up-to-date with SP3 and subsequent Microsoft patches.

To clarify, the error occurs during installation attempts (see attached screen capture).
I have previously successfully uninstalled my current version but, the error still occurs when trying to install a later one.
As I said before, I was only able to retrieve PDF Creator by time consuming restoration of a previous system image file (and then updating all my working data files).

I hope this helps.

Kind regards.

Walter Stamper

4

Hi. I had version 1.9, but it gave me some problems creating pdf/a files. So I uninstall that version and I’m trying to install a newer version, but I have the same ‘Runtime Error’ message of the first post. Now I cannot download my previous version (the older version I can download is 2.3.2, and even this one give me the error message)

I’m using Windows XP SP2.