Unable to create PDF from FileMaker record


PDF Creator 3.1 installed in one Win 10 machine and PDF Creator 2.x installed in another Win 10 Machine. FileMaker 8.5 installed installed in both machines.

We can convert FileMaker records to PDF using PDF Creator 2.x but cannot convert FileMaker records to PDF in the Win 10 machine using PDF Creator 3.1.

PDF Creator converts documents in WordPerfect 5, Word and Excel in both machines. What do we need to do to convert FileMaker records using PDF Creator 3.1?