We are making progress…
I do find a couple of things that are not quite resolved.
When I use the command to kill the process (net stop “PDF Architect 5 Manager”), the directories are still left behind. The good news is I can go back in and remove them once the user has rebooted, so that is not a major problem. An annoyance, but not major. If we could figure this one out it would be great.
However, what I am still seeing is the PDF Architect still shows up in the control panel, so it obviously thinks something is still installed. This may be connected to the fact that the directories are not getting removed. How do we resolve this problem?