When office word is printed, number of copies is always equal to 1

For example, when word is printed, number of copies always equals 1.
That big God can help me

Hi,

unfortunately it isn’t alwas possible to correctly read out the number of copies from the print job data.
It might help to change the settings for sorted/unsorted printing, if your workflow allows it try changing this setting as a work around.

Best regards

Robin

thank you for your reply! Robin.W