Where is the activation information


#1

Where is the activation code?
I went through the purchase and got the confirmation email.
There is no activation code. Only a link to download the application.When I made the purchase there was no prompt to create an account.
So I went back to the main website (no links on any of the pages used during the purchase) then created an account using the same email address used to make the purchase.
GOt the confirmation email and completed the creation of the account.
Still no activation information.
If you require that a new purchase be done using an excisting account, you need to prompt the user to create the account before the purchase is completed.
I need to use the program immediatly, this is frustrating.


#2

Hi Westcana!

From what I know (not a PDF Architect Pro, sorry) the email address used for the purchase is the one that is used for your account. Make sure to check your Spam folder for the confirmation email.

You can also try to reset your password over here: https://myaccount.pdfarchitect.org/account/login/

Otherwise, feel free to contact PDF Architect Support:
http://web.pdfarchitect.org/support