1.3.2 Installation with errors, Printing doesnt work at all

Hello,

I ve installed 1.3.2 many times now on Win 7 64bit.

After Installation comes message that an error occured during installation (log below).

Cant print at all in Word 2003 as i could with the older version of pdf creator (though pdf creator is listed as printer).

The print orders run through Word & into the printer window but dont open pdf creator window.

Sometimes comes the message that i need to set pdf creator as standard printer, which doesnt solve the problem then.

Thank you for any help, i love the program and hope to get the new version working as well as the old one.

Thanks,

Jan

 

Here is the log:

----- Setup - Start: 2012-03-28 05:12:53 -----
InstallerDirectory: C:\\Users\\User\\Downloads
X64: yes

Start AnalyzeCommandlineParameters
 Parameter /VERYSILENT: false
 Parameter /SILENT: false
 Parameter /FORCEINSTALL: false
 Parameter /REMOVEOPTIONS: false
 Parameter /DONTINSTALLPRINTERS: false
 Parameter /EXPERT: false
 No Parameter /LoadInf
 No Parameter /SaveInf
 No Parameter /REGFile
 No Parameter /PPDFile
 No Parameter /Printername
End AnalyzeCommandlineParameters

nationCode:94
InstalledPDFCreatorVersion: 0.0.0
DontInstallPrinters: false
Installed PDFCreator version is lower 1.3.1: true

Printerstatus before installing:
Spooler service: is running
Printermonitors [5]:
 WSD Port
 Standard TCP/IP Port
 PrimoMon
 PDFCreator
 Local Port

Printerports [16]:
 USB002
 USB001
 DOT4_001
 PrimoPort:
 PDFCreator:
 SHRFAX:
 COM1:
 COM2:
 COM3:
 COM4:
 FILE:
 LPT1:
 LPT2:
 LPT3:
 XPSPort:
 COM5:

Printerdrivers (Windows 4.0) [0]:

Printerdrivers (Windows NT x86) [0]:

Printerdrivers (Windows x64) [6]:
 PrimoPDF
 PDFCreator
 Microsoft XPS Document Writer
 Microsoft Shared Fax Driver
 Canon Inkjet PIXMA iP4000
 Canon Inkjet iP1600

Printerdrivers (Windows IA64) [0]:

Printerdrivers (Windows NT Alpha_AXP) [0]:

Printers [6]:
 PrimoPDF
 PDFCreator
 Microsoft XPS Document Writer
 Fax
 Canon Inkjet PIXMA iP4000
 Canon Inkjet iP1600

Printerdriver-Directory (Environment: Windows 4.0):
 Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\WIN40

Printerdriver-Directory (Environment: Windows NT x86):
 Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\W32X86

Printerdriver-Directory (Environment: Windows x64):
 Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\x64

Printerdriver-Directory (Environment: Windows IA64):
 Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\IA64

Install printerport:
 Portname : pdfcmon
 Result: Success

InstallMonitor:
 Monitorname : pdfcmon
 Environment : Windows x64
 Result: Success

Install printerdriver for WinXP2k3:
 Drivername : PDFCreator
 Environment : Windows x64
 Result: Success

InstallPrinter:
 Printername: PDFCreator
 Drivername : PDFCreator
 Portname   : pdfcmon
 Result: Error 1802 = Der Drucker ist bereits vorhanden

Printerstatus after installing:
Spooler service: is running
Printermonitors [6]:
 pdfcmon
 WSD Port
 Standard TCP/IP Port
 PrimoMon
 PDFCreator
 Local Port

Printerports [17]:
 pdfcmon
 USB002
 USB001
 DOT4_001
 PrimoPort:
 PDFCreator:
 SHRFAX:
 COM1:
 COM2:
 COM3:
 COM4:
 FILE:
 LPT1:
 LPT2:
 LPT3:
 XPSPort:
 COM5:

Printerdrivers (Windows 4.0) [0]:

Printerdrivers (Windows NT x86) [0]:

Printerdrivers (Windows x64) [6]:
 PrimoPDF
 PDFCreator
 Microsoft XPS Document Writer
 Microsoft Shared Fax Driver
 Canon Inkjet PIXMA iP4000
 Canon Inkjet iP1600

Printerdrivers (Windows IA64) [0]:

Printerdrivers (Windows NT Alpha_AXP) [0]:

Printers [6]:
 PrimoPDF
 PDFCreator
 Microsoft XPS Document Writer
 Fax
 Canon Inkjet PIXMA iP4000
 Canon Inkjet iP1600

No printer will be installed.

--- Systeminformation - Start ---
Windowsversion: 6.01.7601
WinDir: C:\\Windows
Win64: true
ProcessorArchitecture: X64
.Net 2.0: true
.Net 2.0 regasm.exe:C:\\Windows\\Microsoft.NET\\Framework\\v2.0.50727\\RegAsm.exe
SystemDir: C:\\Windows\\system32
TempDir: C:\\Users\\User\\AppData\\Local\\Temp\\
CurrentDir: C:\\Windows\\system32
Computername: USER-PC
Username: User
UILanguage: 1031
Internet Explorer version: 8.0.7601.17514
Path: C:\\Program Files\\Common Files\\Microsoft Shared\\Windows Live;C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\Windows Live;C:\\Windows\\system32;C:\\Windows;C:\\Windows\\System32\\Wbem;C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\;C:\\Program Files (x86)\\Windows Live\\Shared;C:\\Program Files (x86)\\QuickTime\\QTSystem\\
C:\\Windows\\system32\\Wbem\\framedyn.dll: NOT found
framedyn.dll: found in path
--- Systeminformation - End ---

--- Environment - Start ---
ALLUSERSPROFILE=C:\\ProgramData
APPDATA=C:\\Users\\User\\AppData\\Roaming
CLASSPATH=.;C:\\Program Files (x86)\\QuickTime\\QTSystem\\QTJava.zip
CommonProgramFiles=C:\\Program Files (x86)\\Common Files
CommonProgramFiles(x86)=C:\\Program Files (x86)\\Common Files
CommonProgramW6432=C:\\Program Files\\Common Files
COMPUTERNAME=USER-PC
ComSpec=C:\\Windows\\system32\\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\\Users\\User
LOCALAPPDATA=C:\\Users\\User\\AppData\\Local
LOGONSERVER=\\\\USER-PC
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
Path=C:\\Program Files\\Common Files\\Microsoft Shared\\Windows Live;C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\Windows Live;C:\\Windows\\system32;C:\\Windows;C:\\Windows\\System32\\Wbem;C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\;C:\\Program Files (x86)\\Windows Live\\Shared;C:\\Program Files (x86)\\QuickTime\\QTSystem\\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_ARCHITEW6432=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 15 Stepping 11, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=0f0b
ProgramData=C:\\ProgramData
ProgramFiles=C:\\Program Files (x86)
ProgramFiles(x86)=C:\\Program Files (x86)
ProgramW6432=C:\\Program Files
PSModulePath=C:\\Windows\\system32\\WindowsPowerShell\\v1.0\\Modules\\
PUBLIC=C:\\Users\\Public
QTJAVA=C:\\Program Files (x86)\\QuickTime\\QTSystem\\QTJava.zip
SystemDrive=C:
SystemRoot=C:\\Windows
TEMP=C:\\Users\\User\\AppData\\Local\\Temp
TMP=C:\\Users\\User\\AppData\\Local\\Temp
USERDOMAIN=User-PC
USERNAME=User
USERPROFILE=C:\\Users\\User
windir=C:\\Windows
--- Environment - End ---

----- Setup - End:   2012-03-28 05:13:51 -----

Hello,

you'll have to uninstall PDFCreator and reinstall it. As there is already a printer with the name PDFCreator, you maybe have to delete that if it is not deleted during the setup.

kind regards,
Philip

Hello Philip,

thanks for your answer.

I indeed have deinstalled and then reinstalled pdf creator 3 times.

Before reinstalling the program I have deleted the printer from the Windows menu, also I have rebootet the system and even checked in the programs86 folder if there were remaining bits (weren't).

The weird thing is that i also tried to reinstall the old (well running) version 1.2.4 but this one also didn't want to work anymore.

Any further suggestions??

Jan

Hi Jan,

try this:

1.) uninstall PDFCreator and Reboot!

2.) Remove all PDFCreator printer drivers

3.) Remove all PDFCreator monitors (Use the "Print services" in german "Druckverwaltung")

4.) Reboot again

5.) Now install the latest version of PDFCreator

If there is a problem post the SetupLog.txt here.

 

Best regards,

Yiehaaa, that worked.

Thanks a lot!!

After de-install and re-boot, where are the PDFCreator printer drivers and the PDFCreator monitor?  Thanks - Jerry

Hi,

the driver is pdfcmon.dll in Windows\\System32,

and the PDFCreator Monitor can be removed using "Print services" ( built in Windows tool for configuring printing ).

 

regards,

 

Robin  .

Hi Robin,


I have a same problem, but your suggestion dont work in my case.

I dont finded pdfcmon.dll and PDFCreator Monitor (I dont ha Windows tool). 
Here a part of my setuplog.txt (sorry for my english, I normally write in italian or french):


Install printerdriver for WinXP2k3:
 Drivername : PDFCreator
 Environment : Windows x64
 Result: Error 5 = Accès refusé

InstallPrinter:
 Printername: PDFCreator
 Drivername : PDFCreator
 Portname   : pdfcmon
 Result: Error 1797 = Pilote d’imprimante inconnu

No printer has been installed!

Thanks, Giancarlo.

Hi,

you can also delete the pdfcmon.dll in the system32 folder, if you don´t have the windows tool.

regards,

Robin