Activation failure-Lousy tech support

This is probably the eighth or tenth time I've contacted tech about my application not working. They keep sending me links to the free download. I had a fully functional application of pdf architect until auto-renewed in March 2020. It never worked even though deducted funds from my paypal account (and now it's July and I am still waiting for a refund). It was the 3-computer license program and I had only used for one computer. I've spent about 16 to 20 hours dealing with this issue and can't get any decent assistance from tech support. Has anyone else had similar issues?