We have been using this for years. Suddenly it crashes on opening or manipulating any PDF. Version 9. Tried repair install and reinstall with same crash. Tried to request support and I get emailed a code but entering the code it says account not found. Clearly the account is found because it emails me the code and takes money from my credit card just fine. . so, no way to contact support. Is it time to give up on Pdf architect and move to Adobe, God forbid? Can anyone help with crash on using the fully licensed product??