Help! I am having a lot of trouble with PDF Architect

I am hoping Robin is on line!  I saw that she offered to help with PDF Architect since there is no manual or help.  Which is unbelieveable by the way!!

I am a novice user and am working on a big project and can not get this software to work at all. Nor can I get anyone on the phone.

It crashed now when I click on my icon in programs it keeps telling me to download a newer version.  I just bought it an hour ago??????