HotFolder Does Not Create PDF


I think I have the configuration setup correct and HotFolder sees the files and tries printing but nothing ever prints. The TIF files are moved to another folder indicating they were successfully printed but they never print to PDF.

For every file that gets processed by the HotFolder I get a prompt telling me that “PDFCreator needs to temporarily change the default printer to be able to convert the file. Do you want to proceed?” I always select Yes and nothing results from it. Also, PDFCreator is the default printer on my computer so I am a little surprised it would even ask.

Also, going into trace mode I get the following:
2016-08-20 09:17:28.3793 [Info] 444-1 (ProgramThread) pdfforge.PDFCreator.Startup.PrintFileStart.Run: Launched printjob with PrintFile command.
2016-08-20 09:17:29.5063 [Error] 444-1 (ProgramThread) pdfforge.PDFCreator.PrintFile.PrintCommand.Print: Exception during print process
Type: System.NullReferenceException
Message: Object reference not set to an instance of an object.
2016-08-20 09:17:29.5063 [Error] 444-1 (ProgramThread) pdfforge.PDFCreator.Startup.PrintFileStart.Run: The file “C:\HotFolder\Claims\IN\r32-0002-0000.tif” could not be printed!

Has anyone seen this before? Also, can someone answer me what the premium support is? I read something about email an address directly but never found an email address for me to use.