Hello. Since today i can’t print ANY document with pdfcreator (few days ago it was working fine). Every time i get Internal Ghostscript error.
Log:
[Error] pdfforge.PDFCreator.Core.Jobs.AbstractJob.RunJob: Executing Ghostscript failed
I tried restaring, resrtoring the system, updating the PDF creator to newest version - nothing worked.
What can i do with it?
Hi,
which version of PDFCreator were you running previously? Did it stop working without installing a PDFCreator update? If yes, most likely the permissions for your users %temp% folder were modified in such a way that Ghostscript can no longer read the spooled files from there.
Please set the logging level to “trace” in the debug tab of the PDFCreator application settings and start another print job to get additional information on the source of the error. You can also psot the log here or send it to support(at)pdfforge.org if you’d like us to have a look at it.
Best regards,
Robin
I was using version 2.0 and now i restored my system to this version. Yes it stoped working without installing new version.
Log:
2016-11-07 18:28:05.8717 [Info] 2672-1 (ProgramThread) pdfforge.PDFCreator.App.App_OnStartup: Launched PDFCreator with InfoDataFile parameter.
2016-11-07 18:28:05.9047 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.App.App_OnStartup: Added “C:\Users\Jakub\AppData\Local\Temp\PDFCreator\Spool\675112F975E64690BFB72E4F1D49D48F.inf” as new Job.
2016-11-07 18:28:05.9047 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.App.App_OnStartup: Starting PDFCreator
2016-11-07 18:28:05.9047 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.JobInfoQueue.get_Instance: Spool folder is ‘C:\Users\Jakub\AppData\Local\Temp\PDFCreator\Spool’
2016-11-07 18:28:05.9217 [Info] 2672-1 (ProgramThread) pdfforge.PDFCreator.App.App_OnStartup: Command Line parameters: /INFODATAFILE=C:\Users\Jakub\AppData\Local\Temp\PDFCreator\Spool\675112F975E64690BFB72E4F1D49D48F.inf
2016-11-07 18:28:05.9217 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.App.App_OnStartup: Starting attempt 1:
2016-11-07 18:28:05.9217 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.App.TrySendPipeMessage: Found another running instance of PDFCreator, so we send our data there
2016-11-07 18:28:05.9217 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.Communication.PipeClient.SendMessage: Pipe: PDFCreator-1; Message: NewJob|C:\Users\Jakub\AppData\Local\Temp\PDFCreator\Spool\675112F975E64690BFB72E4F1D49D48F.inf
2016-11-07 18:28:05.9347 [Trace] 2404-7 (PipeServerThread) pdfforge.PDFCreator.Communication.PipeServer.ServerThread: Received: NewJob|C:\Users\Jakub\AppData\Local\Temp\PDFCreator\Spool\675112F975E64690BFB72E4F1D49D48F.inf
2016-11-07 18:28:05.9357 [Debug] 2404-6 () pdfforge.PDFCreator.JobInfoQueue.pipeServer_OnNewMessage: New Message received: NewJob|C:\Users\Jakub\AppData\Local\Temp\PDFCreator\Spool\675112F975E64690BFB72E4F1D49D48F.inf
2016-11-07 18:28:05.9357 [Debug] 2404-6 () pdfforge.PDFCreator.JobInfoQueue.pipeServer_OnNewMessage: NewJob found: C:\Users\Jakub\AppData\Local\Temp\PDFCreator\Spool\675112F975E64690BFB72E4F1D49D48F.inf
2016-11-07 18:28:05.9357 [Trace] 2404-6 () pdfforge.PDFCreator.JobInfoQueue.pipeServer_OnNewMessage: The given file exists
2016-11-07 18:28:05.9397 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.App.TrySendPipeMessage: Pipe message successfully sent
2016-11-07 18:28:05.9397 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.App.App_OnStartup: TrySendPipeMessage: True
2016-11-07 18:28:05.9397 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.App.App_OnStartup: Waiting for all threads to finish
2016-11-07 18:28:05.9397 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.Threading.ThreadManager.WaitForThreads: Waiting for all synchronized threads to end
2016-11-07 18:28:05.9397 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.Threading.ThreadManager.WaitForThreads: All synchronized threads have ended
2016-11-07 18:28:05.9397 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.Threading.ThreadManager.Shutdown: Shutting down the application
2016-11-07 18:28:05.9397 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.Threading.ThreadManager.Shutdown: Exiting…
2016-11-07 18:28:05.9397 [Debug] 2672-1 (ProgramThread) pdfforge.PDFCreator.App.App_OnStartup: Ending PDFCreator
2016-11-07 18:28:05.9557 [Debug] 2404-6 () pdfforge.PDFCreator.JobInfoQueue.Add: New JobInfo: C:\Users\Jakub\AppData\Local\Temp\PDFCreator\Spool\675112F975E64690BFB72E4F1D49D48F.inf
2016-11-07 18:28:05.9557 [Debug] 2404-6 () pdfforge.PDFCreator.JobInfoQueue.Add: DocumentTitle: Wydruk dokumentu
2016-11-07 18:28:05.9557 [Debug] 2404-6 () pdfforge.PDFCreator.JobInfoQueue.Add: ClientComputer: \TEMP
2016-11-07 18:28:05.9557 [Debug] 2404-6 () pdfforge.PDFCreator.JobInfoQueue.Add: SessionId: 1
2016-11-07 18:28:05.9557 [Debug] 2404-6 () pdfforge.PDFCreator.JobInfoQueue.Add: PrinterName: PDFCreator
2016-11-07 18:28:05.9557 [Debug] 2404-6 () pdfforge.PDFCreator.JobInfoQueue.Add: JobCounter: 206
2016-11-07 18:28:05.9557 [Debug] 2404-6 () pdfforge.PDFCreator.JobInfoQueue.Add: Added JobInfo: C:\Users\Jakub\AppData\Local\Temp\PDFCreator\Spool\675112F975E64690BFB72E4F1D49D48F.inf
2016-11-07 18:28:05.9557 [Debug] 2404-6 () pdfforge.PDFCreator.Threading.ThreadManager.StartSynchronizedThread: Adding thread ProcessingThread
2016-11-07 18:28:05.9717 [Debug] 2404-5 (ProcessingThread) pdfforge.PDFCreator.JobRunner.ProcessJobs: New PrintJob C:\Users\Jakub\AppData\Local\Temp\PDFCreator\Spool\675112F975E64690BFB72E4F1D49D48F.inf from Printer PDFCreator
2016-11-07 18:28:05.9717 [Trace] 2404-5 (ProcessingThread) pdfforge.PDFCreator.JobRunner.ProcessJob: Creating job workflow
2016-11-07 18:28:05.9717 [Trace] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Workflow.ConversionWorkflow.CreateWorkflow: Creating Workflow
2016-11-07 18:28:05.9717 [Debug] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Workflow.ConversionWorkflow.CreateWorkflow: Profile: (GUID DefaultGuid)
2016-11-07 18:28:06.0037 [Trace] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Workflow.ConversionWorkflow.CreateWorkflow: Creating InteractiveWorkflow
2016-11-07 18:28:06.0037 [Trace] 2404-5 (ProcessingThread) pdfforge.PDFCreator.JobRunner.ProcessJob: Running workflow
2016-11-07 18:28:06.0158 [Debug] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: Starting conversion…
2016-11-07 18:28:06.0158 [Debug] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: Ghostscript Version: loaded from C:\Program Files\PDFCreator\Ghostscript\Bin\gsdll32.dll
2016-11-07 18:28:06.0158 [Debug] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: Querying the place to save the file
2016-11-07 18:28:10.4777 [Debug] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: Output filename template is: D:\kuba\Documents\pp\2016\11\Wydrukdokumentu.pdf
2016-11-07 18:28:10.4777 [Debug] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: Output format is: Pdf
2016-11-07 18:28:10.4777 [Info] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Workflow.ConversionWorkflow.DoWorkflowWork: Converting D:\kuba\Documents\pp\2016\11\Wydrukdokumentu.pdf
2016-11-07 18:28:10.4827 [Debug] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Threading.ThreadManager.StartSynchronizedThread: Adding thread ProgressForm
2016-11-07 18:28:10.4827 [Trace] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.AbstractJob.RunJob: Starting job
2016-11-07 18:28:10.5027 [Trace] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.RunJobWork: Setting up actions
2016-11-07 18:28:10.5027 [Trace] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.SetUpActions: Viewer-Action added
2016-11-07 18:28:10.5137 [Debug] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.RunJobWork: Starting Ghostscript Job
2016-11-07 18:28:10.5137 [Trace] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.RunJobWork: Output format is: Pdf
2016-11-07 18:28:10.5548 [Debug] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Core.Ghostscript.GhostScript.Run: Ghostscript Parameters:
gs
-IC:\Program Files\PDFCreator\Ghostscript\Bin;C:\Program Files\PDFCreator\Ghostscript\Lib;C:\Program Files\PDFCreator\Ghostscript\Fonts
-sFONTPATH=C:\WINDOWS\Fonts
-dNOPAUSE
-dBATCH
-sOutputFile=C:\Users\Jakub\AppData\Local\Temp\PDFCreator.net\Job_zfuknts2\tempoutput\output.pdf
-sDEVICE=pdfwrite
-dPDFSETTINGS=/default
-dEmbedAllFonts=true
-dFastWebView=true
-dAutoRotatePages=/PageByPage
-dParseDSCComments=false
-sColorConversionStrategy=sRGB
-dProcessColorModel=/DeviceRGB
-dConvertCMYKImagesToRGB=true
-dAutoFilterColorImages=true
-dAutoFilterGrayImages=true
-dEncodeColorImages=true
-dEncodeGrayImages=true
-dColorImageAutoFilterStrategy=/JPEG
-dGrayImageAutoFilterStrategy=/JPEG
-dColorImageFilter=/DCTEncode
-dGrayImageFilter=/DCTEncode
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-f
C:\Users\Jakub\AppData\Local\Temp\PDFCreator\Spool\675112F975E64690BFB72E4F1D49D48F.ps
C:\Users\Jakub\AppData\Local\Temp\PDFCreator.net\Job_zfuknts2\metadata.mtd
2016-11-07 18:28:10.7036 [Debug] 2404-5 (ProcessingThread) System.EventHandler1.Invoke: GPL Ghostscript 9.14 (2014-03-26) 2016-11-07 18:28:10.7036 [Debug] 2404-5 (ProcessingThread) System.EventHandler1.Invoke: Copyright © 2014 Artifex Software, Inc. All rights reserved.
2016-11-07 18:28:10.7036 [Debug] 2404-5 (ProcessingThread) System.EventHandler1.Invoke: This software comes with NO WARRANTY: see the file PUBLIC for details. 2016-11-07 18:28:10.8076 [Debug] 2404-5 (ProcessingThread) System.EventHandler1.Invoke: Loading NimbusMonL-Regu font from %rom%Resource/Font/NimbusMonL-Regu… 3711248 2367030 1901848 600673 1 done.
2016-11-07 18:28:10.8447 [Debug] 2404-5 (ProcessingThread) System.EventHandler1.Invoke: %%[ ProductName: GPL Ghostscript ] 2016-11-07 18:28:10.8447 [Debug] 2404-5 (ProcessingThread) System.EventHandler1.Invoke: %%
2016-11-07 18:28:10.8447 [Debug] 2404-5 (ProcessingThread) System.EventHandler1.Invoke: %%[ Error: undefined; OffendingCommand: e@e0egeHe5eW ] 2016-11-07 18:28:10.8447 [Debug] 2404-5 (ProcessingThread) System.EventHandler1.Invoke: %%
2016-11-07 18:28:10.8727 [Trace] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.RunJobWork: Finished Ghostscript execution
2016-11-07 18:28:10.8737 [Error] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.RunJobWork: Ghostscript execution failed:
2016-11-07 18:28:10.8737 [Error] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.AbstractJob.RunJob: Executing Ghostscript failed
2016-11-07 18:28:12.1416 [Debug] 2404-5 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.AbstractJob.CleanUp: Cleaning up after the job
2016-11-07 18:28:12.1416 [Trace] 2404-5 (ProcessingThread) pdfforge.PDFCreator.JobRunner.ProcessJobs: Removing job from Queue
Weird thing - now i tried to print simple document from word and it worked. But from the program i tried to print before i am still getting the error.
Hi,
the error at first glance looks like it was caused by an invalid postscript file/command which often means the printing application sends PCL to the printer instead of Postscript, which PDFCrator can’t handle. Was the application you printed from updated previously? Or did printing work earlier but you never treid printing from that application?
Best regards,
Robin
It did work. I was printing from this application many times before. Last time two days before the problem occured.