Lossing Profiles

Philipp_Mossmann · August 14, 2020, 7:53am

Hello, everyone,

i have a strange phenomenon with the PDF creator 3.5.1.
For no apparent reason the profiles of a user on a PC disappear. The preset profile saves the PDF to a fixed location on the hard disk.
The profiles are still visible under another user on the same PC.
My profile list looks like this in case of an error:
pdfcreator_missing_profiles

So far I could not find any clue why this user loses the profiles.
There are no Windows updates installed, the PDF Creator has not been updated.
Does anyone of you know this phenomenon or can solve it ?

Sascha.H · August 17, 2020, 8:56am

Hi Philipp,

What happens if you (re)-import the settings? I am hoping/guessing, that you are able to export an intact set of settings from another PC.

How many installations of PDFCreator do you have in total? How many PCs were affected so far?

Are you using PDFCreator on a terminal server by any chance?

What are your reasons for staying with version 3.5.1 and not updating to version 4.1.2?

Kind regards
Sascha

Philipp_Mossmann · August 17, 2020, 11:14am

Hello Sascha,

I’ve tried to import the settings but got the following error message:

The detailed Text you can find at the end of the post.

We have about 200 clients with it in production, at the moment the error was shown on about 10 clients.

We deactivated the automatic update because of limited data usage on our machines.
Each machine is with a SIM card equipped and is sending data’s to our servers.
To minimize the data which is used we deactivated the update function.
We have only limited data on our SIM cards, and after this was used the connection to our servers will not work correctly.

Error Message:
Error Report for PDFCreator 3.5.1.7201

Exception:
COMException
Creating an instance of the COM component with CLSID {DC1C5A9C-E88A-4DDE-A5A1-60F82A20AEF7} from the IClassFactory failed due to the following error: 80040111 ClassFactory cannot supply requested class (Exception from HRESULT: 0x80040111 (CLASS_E_CLASSNOTAVAILABLE)).
at System.Windows.Forms.OpenFileDialog.CreateVistaDialog()
at System.Windows.Forms.FileDialog.RunDialogVista(IntPtr hWndOwner)
at System.Windows.Forms.CommonDialog.ShowDialog(IWin32Window owner)
at pdfforge.Obsidian.InteractionInvoker.Invoke(OpenFileInteraction interaction)
at pdfforge.PDFCreator.UI.Presentation.Assistants.IniSettingsAssistantBase.QueryLoadFileName()
at pdfforge.PDFCreator.UI.Presentation.Assistants.CreatorIniSettingsAssistant.LoadIniSettings()
at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Window.ShowHelper(Object booleanBox)
at System.Windows.Window.ShowDialog()
at pdfforge.PDFCreator.Editions.EditionBase.ShellManager.ShowMainShell()
at pdfforge.PDFCreator.UI.Presentation.MainShellLauncher.MainWindowLaunchThreadMethod()
at pdfforge.PDFCreator.Utilities.Threading.SynchronizedThread.RunThread()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

Log:
2020-08-17 11:07:50.7578 [Debug] 1132-1 (ProgramThread) pdfforge.PDFCreator.Editions.EditionBase.ProgramBase.StartApplication: Starting PDFCreator
2020-08-17 11:07:51.3005 [Debug] 1132-1 (ProgramThread) pdfforge.PDFCreator.Core.Printing.FolderProvider..ctor: Temp folder is 'C:\Users\KGS\AppData\Local\Temp\PDFCreator\Temp'
2020-08-17 11:07:51.3005 [Debug] 1132-1 (ProgramThread) .lambda_method: Spool folder is 'C:\Users\KGS\AppData\Local\Temp\PDFCreator\Spool'
2020-08-17 11:07:51.7962 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: Profiles:
2020-08-17 11:07:51.7962 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:51.7962 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: High Compression (small file)
2020-08-17 11:07:51.7962 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: High Quality (large file)
2020-08-17 11:07:51.8042 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:51.8042 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:51.8042 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:51.8042 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:51.8042 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:51.8042 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:51.8042 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:51.8042 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.0451 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking installation...
2020-08-17 11:07:52.0451 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking SpoolerRunningCondition
2020-08-17 11:07:52.0771 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking CheckSpoolFolderCondition
2020-08-17 11:07:52.0881 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking GhostscriptCondition
2020-08-17 11:07:52.0881 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking PrinterInstalledCondition
2020-08-17 11:07:52.1121 [Trace] 1132-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking TerminalServerNotAllowedCondition
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: Profiles:
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: Hohe Komprimierung (kleinere Datei)
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: Hohe Qualität (größere Datei)
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.2290 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.3259 [Debug] 1132-7 () pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter+d__18.MoveNext: Starting attempt 1:
2020-08-17 11:07:52.3259 [Debug] 1132-7 () pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Starting pipe server
2020-08-17 11:07:52.3259 [Debug] 1132-7 () pdfforge.PDFCreator.Core.Communication.PipeServerManager.StartServer: Starting pipe server thread
2020-08-17 11:07:52.3529 [Debug] 1132-7 () pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Reloading settings
2020-08-17 11:07:52.3529 [Trace] 1132-9 (PipeServerThread) pdfforge.Communication.PipeServer+d__23.MoveNext: NamedPipeServerStream thread created.
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: Profiles:
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: Hohe Komprimierung (kleinere Datei)
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: Hohe Qualität (größere Datei)
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.4549 [Trace] 1132-7 () pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2020-08-17 11:07:52.6058 [Debug] 1132-7 () pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Finding spooled jobs
2020-08-17 11:07:52.6058 [Debug] 1132-7 () pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Looking for spooled jobs in 'C:\Users\KGS\AppData\Local\Temp\PDFCreator\Spool'
2020-08-17 11:07:52.6058 [Debug] 1132-7 () pdfforge.PDFCreator.Core.Startup.AppStarts.MainWindowStart.StartApplication: Starting main window
2020-08-17 11:07:52.6058 [Debug] 1132-7 () pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting MainWindowThread thread
2020-08-17 11:07:52.6158 [Debug] 1132-7 () pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread MainWindowThread
2020-08-17 11:07:52.6158 [Debug] 1132-7 () pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread
2020-08-17 11:07:52.6158 [Debug] 1132-7 () pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter+d__18.MoveNext: TryStartApplication: True
2020-08-17 11:07:52.6158 [Debug] 1132-7 () pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter+d__18.MoveNext: Starting update check thread
2020-08-17 11:07:52.6158 [Debug] 1132-7 () pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter+d__18.MoveNext: Starting Cleanup thread
2020-08-17 11:07:52.6158 [Debug] 1132-7 () pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting CleanUpThread thread
2020-08-17 11:07:52.6158 [Debug] 1132-7 () pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread CleanUpThread
2020-08-17 11:07:52.6368 [Debug] 1132-5 () pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateHelper.IsTimeForNextUpdate: Update period did not pass. Next Update is set to: 21.08.2020 07:56:43
2020-08-17 11:07:52.6368 [Debug] 1132-7 () pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter+d__19.MoveNext: Waiting for all threads to finish
2020-08-17 11:07:52.6488 [Debug] 1132-7 () pdfforge.PDFCreator.Utilities.Threading.ThreadManager+d__13.MoveNext: Waiting for all synchronized threads to end
2020-08-17 11:07:52.6488 [Debug] 1132-7 () pdfforge.PDFCreator.Utilities.Threading.ThreadManager+d__13.MoveNext: 3 Threads remaining
2020-08-17 11:07:54.3318 [Debug] 1132-10 (MainWindowThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateHelper.IsTimeForNextUpdate: Update period did not pass. Next Update is set to: 21.08.2020 07:56:43
2020-08-17 11:07:54.7905 [Debug] 1132-10 (MainWindowThread) Banners.BannerDownloader+d__12.MoveNext: Could not fetch banners
2020-08-17 11:08:00.4133 [Trace] 1132-10 (MainWindowThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsChanged.HaveChanged: Settings have changed: False
2020-08-17 11:08:00.4133 [Trace] 1132-10 (MainWindowThread) pdfforge.PDFCreator.Core.Services.Macros.MacroCommand.Next: Settings have not changed, skip saving.
2020-08-17 11:08:00.7951 [Debug] 1132-10 (MainWindowThread) pdfforge.PDFCreator.UI.Presentation.Assistants.Update.UpdateHelper.IsTimeForNextUpdate: Update period did not pass. Next Update is set to: 21.08.2020 07:56:43
2020-08-17 11:08:03.6625 [Fatal] 1132-10 (MainWindowThread) pdfforge.PDFCreator.Editions.EditionBase.ProgramBase.CurrentDomain_UnhandledException: Uncaught exception, IsTerminating: True

Environment:
Windows 10.0.17763 Release 1809

Platform:
x64

Environment variables:
COMPUTERNAME=REEQ-91302141
USERPROFILE=C:\Users\KGS
HOMEPATH=\Users\KGS
LOCALAPPDATA=C:\Users\KGS\AppData\Local
PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\Windows\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files\Intel
PROCESSOR_ARCHITECTURE=AMD64
Path=C:\Program Files (x86)\Intel\iCLS Client;C:\Program Files\Intel\iCLS Client;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Windows\System32\OpenSSH;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Panda Security\WaAgent\Common;C:\Users\KGS\AppData\Local\Microsoft\WindowsApps;
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
ProgramFiles(x86)=C:\Program Files (x86)
PROCESSOR_LEVEL=6
LOGONSERVER=\REEQ-91302141
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
HOMEDRIVE=C:
SystemRoot=C:\Windows
SESSIONNAME=Console
ALLUSERSPROFILE=C:\ProgramData
DriverData=C:\Windows\System32\Drivers\DriverData
APPDATA=C:\Users\KGS\AppData\Roaming
PROCESSOR_REVISION=4501
USERNAME=KGS
CommonProgramW6432=C:\Program Files\Common Files
CommonProgramFiles=C:\Program Files\Common Files
OS=Windows_NT
USERDOMAIN_ROAMINGPROFILE=REEQ-91302141
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 69 Stepping 1, GenuineIntel
ComSpec=C:\Windows\system32\cmd.exe
KIOSK_MODE=0
SystemDrive=C:
TEMP=C:\Users\KGS\AppData\Local\Temp
ProgramFiles=C:\Program Files
NUMBER_OF_PROCESSORS=4
TMP=C:\Users\KGS\AppData\Local\Temp
ProgramData=C:\ProgramData
ProgramW6432=C:\Program Files
windir=C:\Windows
USERDOMAIN=REEQ-91302141
PUBLIC=C:\Users\Public

Additional Data:
Thread=MainWindowThread

Philipp_Mossmann · August 25, 2020, 11:02am

That's the badest forum I ever visited.
In the German one I even don't got an answer or something.
Here I get a answer and than over a week nothing.
We will now change the program because of this bad support.

Sascha.H · September 17, 2020, 8:12am

Hi Philipp,

I am very sorry for my late reply. Unfortunately, my focus was not on the Forum the last weeks during the holiday season.

Would you still be interested in receiving support? We would feel sorry to see you go.

Please visit https://www.pdfforge.org/imprint to find ways to contact our different Support teams.

Best regards / Freundliche Grüße (aus Hamburg)
Sascha