But the new creator is a 64 bit program ?
I get this error on 5 computers. But on the 30 others installation was going fine
I get this messege to.
Message = Access to the path âC:\WINDOWS\system32\spool\DRIVERS\x64\PSCRIPT5.dllâ is denied.
Hi,
this could mean that the file (postscript printer driver) is either still in use or has broken permissions. Have you tried to delete it manually?
Best regards,
Robin
Yes I have but it still dont work.
Possible Solution
I ran Process Monitor and saw two "access denied" events when PDFCreator tried to fix this missing installed printer.
PDFCreator.exe RegOpenKey HKLM\software\microsoft\windows\currentversion\setup\PnpLockdownFiles ACCESS DENIED
PrinterHelper.exe CreateFile C:\Windows\System32\spool\drivers\x64\PS_SCHM.GDL ACCESS DENIED
Edit the registry key PnpLockdownFiles with full control for administrators and added 'Everyone' with read access. Then I renamed the PS_SCHM file to something else. This allowed running the PDFCreator and the printer installed successfully. Keep things clean by renaming the PS_SCHM file back to default.
[screenshot]
[screenshot]
Iâve read this thread with interest. Iâve had PDF Creator installed for many years without any problems - a really neat and useful program. I went to use it today; was told there was a new version, that all settings would be retained. Since I last did an update (many moons ago), Iâve switched to a 64-bit machine (Windows 7; formerly XP) - Iâve no idea if thatâs relevant, but what I do know is that I now have a program thatâs unusable - Iâve had the same error messages as described above. None of the above solutions seems to work - or if they do, the methods are beyond my comprehension; I do not feel competent to edit the registry, largely because I have no idea how to do so - and I canât help thinking if it needs that sort of fix, thereâs something really not right with the program⊠I know the program is free (thank you!), so perhaps Iâm asking too much. But I just wonder whether perhaps there is a bug in the program installer? I do regret updating. It worked just fine before.
Hi,
we are currently (again) looking into the component of the setup responsible for installing/updating the printer to see if we can make it more stable.
Did you try running the printerhelper.exe commands form above (this doesnât require editing the registry)?
Best regards,
Robin
Good day,
We are having the exact same issue when updating PDFCreator version (Windows 10 x64) i.e. printers are wiped clean by the update and âPDFCreator was not able to repair⊠etc.â on first run, HOWEVER in our case the pdfhelper procedure works just fine and installs the (default) printer even though the installer itself fails to recreate the printers which were previously set up.
Of course once we get the default printer up we can manually rebuild our printers (we use about 10 printers for fast profile access) but itâs still a showstopper when it comes to updating. Which is a shame.
Any tests we can run to help you diagnose the issue?
(Thank you for a great product by the way.)
Hi,
thanks a lot for the feedback and offering your help.
The component responsible for instaling/updating the printer has just been rewritten and it will probably be possible to share you a test build of this soon. Please contact support(at)pdfforge.org so we can send you a link by mail.
Best regards,
Robin
I did run printerhelp.exe but it did nothing - I just got the same message âPDF Creator was not able to repair your printers. Please contact your administrator etcâ. So I await developments (having read the more recent replies) with interest!
I entcountered the same problem last week.
None of the multiple action I did solved the problem.
So I uninstalled PDFCreator. I Went throw the register and removed all keys refering to PDFCreator, they are many.
The key most of the time and the value when it was a reference to PDFCreator by an other component.
I reboot the computer, and finally I Installed PDFCreator. And it worked.
A bit risky but working!
Regards
I tried nearly everything here. No PDFcreator printer ever installs. I've haven't done anything profound to my hardware or operating system. W8 pro. Pity, I've used PDFcreator for years, donated once, but since I conducted a routine upgrade (up from 2.3), done many incremental upgrades before, never a hitch...I CANNOT PRINT TO PDF ANYMORE.
I tried the spooler cleanout
Sterilizing PDFcreator in regedit
simple install without architect
install with antivirus disabled
more besides
Hola,
He seguido los pasos pero sigo sin tener la impresora instalada. Al ejecutar printerHelper desde cmd, no obtengo ningĂșn error, pero no hace nada.
Espero tu ayuda.
Gracias!
Hi,
which arguments did you call the printerhelper.exe with?
Is there a PDFCreator driver and pdfcmon monitor installed on the machine?
If you have the driver and the monitor but no printer, try running printerhelper.exe /addprinter âName of your printerâ
Best regards,
Robin
Finally fixed it. Running it in commandline revealed the same issue of âUnhandled Exception: System.UnauthorizedAccessException: Access to the path âC:\WINDOWS\system32\spool\DRIVERS\x64\PS_SCHM.GDLâ is denied.â
So I just enabled all permissions for that file. First you have to make yourself the âOwnerâ : Right Click, Properties, Security tab, âAdvancedâ button", at the top there is âOwner:â, click âChangeâ to the right of that, find your user and set it. Then press OK all the way out. Come back into Properties/Security, Edit permissions, give everyone full control. Then reinstall the printer (commandline or GUI attempt from PDFCreator).
Hi,
thanks for posting your solution. We will try to make this more stable in future.
Best regards,
Robin
Hello, I have the same problem. When I install have the message "PrinterHelper" error. I follow all instruction. Reinstall de PDFCreator, Fix, Delete from registry ctmon, and all. I buy de PDF Creator for Terminal Server, and have a Windows 2012 r2 server. I try form cmd PrinterHelper.exe install and have this error:Exepcion no controlada: pdfforge cant find pdfforge.printerhelper.implementarion.Win32Printer.addprinter ......
Can you help me, thanks
Hi,
did you install the latest Version 2.5.3? Please contact support(at)pdfforge.org with the setuplog.txt, which gets placed into the main PDFCreator folder during the installation. We will help you to resolve the issue.
Best regards,
Robin
Thank you Man. It worked for me.