Only top left 1/4 of page shows in printed PDF

I'm trying to use PDF Creator to print incoming faxes to a PDF.  It works in that when a fax is received by my Windows Server 2008 R2 fax service, it prints the fax to the PDF Creator virtual printer and a PDF file is created.  The problem is that PDF Creator isn't fitting the whole fax on a page.  It's like it's zoomed in.

It prints it like this:

But it should look like this:

What do I have set wrong?  How can I fix this?


can you please try to print the fax directly from the fax service (print on paper, not to PDF) and see if it comes out correctly? If it does, please contact us again, help will be faster now.