Payed Support or Licence

Hello, i would like to know if there is a payed support or a payed license, because we would like to incorporate the use of pdfcreator as official conversion tool from word to pdf, but we need to be able to answer clients 24 / 7, so we need to have the support team for consultations if for any particular reasons the program fails. If there is a way to formalize o make a contract, i would be really interested.