HELP! HELP! HELP! I had really come to really on the PDF Creator utility. However, since I upgraded to Ver. 1.6.2 on 2-19-13, the application has stopped working. Can’t get it to do anything, even when I rolled back to earlier versions. Tried all I could think of to get it working. Please help.
Hi,
could you kindly post your setuplog.txt here or send it to us by email?
Also, you can check if the pdfcreator folder in your user temp path has the sufficient writing permissions.
regards,
Robin
hi,
i have same problem. after upgrade to 1.6.2 pdfcreator stop working. Here is my SetupLog
----- Setup - Start: 2013-03-10 09:51:28 -----
Install PDFCreator: 1.6.2
InstallerDirectory: C:\
X64: yes
Start AnalyzeCommandlineParameters
Parameter /VERYSILENT: false
Parameter /SILENT: false
Parameter /FORCEINSTALL: false
Parameter /REMOVEOPTIONS: false
Parameter /DONTINSTALLPRINTERS: false
Parameter /EXPERT: false
No Parameter /LoadInf
No Parameter /SaveInf
No Parameter /REGFile
No Parameter /PPDFile
No Parameter /Printername
End AnalyzeCommandlineParameters
WindowsVersionNumber: 6.1.7601
Silent installation: false
GUITS (7000, 50): 5
PreviousApplicationPath: C:\Program Files (x86)\PDFCreator
Update: 1
Installed PDFCreator version: 1.6.2
Installed PDFCreator version is lower 1.5.1 = false
nationCode: 75
InstallPDFCreatorPrinter = false
OS: 1
AppPath: C:\Program Files (x86)\PDFCreator
InstalledPDFCreatorVersion: 1.6.2
DontInstallPrinters: true
SPT: false
IC:1|1.6.2|1|cs|b4
— Systeminformation - Start —
Windowsversion: 6.01.7601
WinDir: C:\Windows
Win64: true
ProcessorArchitecture: X64
.Net 2.0: true
.Net 2.0 regasm.exe:C:\Windows\Microsoft.NET\Framework\v2.0.50727\RegAsm.exe
SystemDir: C:\Windows\system32
TempDir: C:\Users\Benny\AppData\Local\Temp\
CurrentDir: C:\Windows\system32
Computername: BENNY-PC
Username: Benny
UILanguage: 1029
Internet Explorer version: 9.0.8112.16421
Path: C:\Program Files (x86)\Mozilla Firefox;C:\Program Files (x86)\AMD APP\bin\x86_64;C:\Program Files (x86)\AMD APP\bin\x86;C:\Program Files (x86)\VIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static
C:\Windows\system32\Wbem\framedyn.dll: NOT found
framedyn.dll: found in path
— Systeminformation - End —
— Environment - Start —
=::=::\
ALLUSERSPROFILE=C:\ProgramData
AMDAPPSDKROOT=C:\Program Files (x86)\AMD APP\
APPDATA=C:\Users\Benny\AppData\Roaming
CommonProgramFiles=C:\Program Files (x86)\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=BENNY-PC
ComSpec=C:\Windows\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Users\Benny
LOCALAPPDATA=C:\Users\Benny\AppData\Local
LOGONSERVER=\\BENNY-PC
MOZ_CRASHREPORTER_DATA_DIRECTORY=C:\Users\Benny\AppData\Roaming\Mozilla\Firefox\Crash Reports
MOZ_CRASHREPORTER_RESTART_ARG_0=C:\Program Files (x86)\Mozilla Firefox\firefox.exe
MOZ_CRASHREPORTER_STRINGS_OVERRIDE=C:\Program Files (x86)\Mozilla Firefox\crashreporter-override.ini
MpConfig_ProductAppDataPath=C:\ProgramData\Microsoft\Windows Defender
MpConfig_ProductCodeName=AntiSpyware
MpConfig_ProductPath=C:\Program Files (x86)\Windows Defender
MpConfig_ProductUserAppDataPath=C:\Users\Benny\AppData\Local\Microsoft\Windows Defender
MpConfig_ReportingGUID=5730C6D0-AD57-495E-8421-242815A65173
NUMBER_OF_PROCESSORS=4
OS=Windows_NT
Path=C:\Program Files (x86)\Mozilla Firefox;C:\Program Files (x86)\AMD APP\bin\x86_64;C:\Program Files (x86)\AMD APP\bin\x86;C:\Program Files (x86)\VIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_ARCHITEW6432=AMD64
PROCESSOR_IDENTIFIER=AMD64 Family 21 Model 1 Stepping 2, AuthenticAMD
PROCESSOR_LEVEL=21
PROCESSOR_REVISION=0102
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files (x86)
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=C:\Users\Benny\AppData\Local\Temp
TMP=C:\Users\Benny\AppData\Local\Temp
USERDOMAIN=Benny-PC
USERNAME=Benny
USERPROFILE=C:\Users\Benny
windir=C:\Windows
— Environment - End —
----- Setup - End: 2013-03-10 09:52:08 -----
Thx for answer
Hi,
please try to uninstall, do a reboot and install again afterwards.
regards,
Robin