PDF Creator not printing and sucks up 99% of CPU cycles

Installing 1.6.1 has caused problems.

The uninstall of 1.2.3 did not go as previous revisions have, the printer named PDF Creator remained after it completed.

Setup 1.6.1 found that 1.2.3 was still there and removed it again. The new printer installed by 1.6.1 was named PDFCreator2.

Printing to PDFCreator2 fails because nothing happens after clicking Save. Clicking Cancel ends the printing task BUT the system slows to a crawl. According to Task Manager the PDFCreator.exe process is hogging 95-99% of the system resources and using almost 7MB of memory.

The setup of PDF Architect was a surprise, but its install seemed to go well. Since it turned up as a printer on the list, tried to print a PDF out of Firefox. Zippo again, if it did anything the PDF output is well hidden because it never gave me a chance to name the PDF or choose where to put it. At least it did not occupy all the CPU cycles…

Below is the installation log.

----- Setup - Start: 2012-12-21 08:47:07 -----
Install PDFCreator: 1.6.1
InstallerDirectory: j:\PDFCRE~1
X64: no

Start AnalyzeCommandlineParameters
 Parameter /VERYSILENT: false
 Parameter /SILENT: false
 Parameter /FORCEINSTALL: false
 Parameter /REMOVEOPTIONS: false
 Parameter /DONTINSTALLPRINTERS: false
 Parameter /EXPERT: false
 No Parameter /LoadInf
 No Parameter /SaveInf
 No Parameter /REGFile
 No Parameter /PPDFile
 No Parameter /Printername
End AnalyzeCommandlineParameters

WindowsVersionNumber: 5.1.2600
Silent installation: false
GUITS (7000, 50): 17
PreviousApplicationPath:
Update: 1
Installed PDFCreator version: 1.2.3
Installed PDFCreator version is lower 1.5.1 = true
nationCode: 244
InstallPDFCreatorPrinter = true
SBC: 0
OS: 3.2
AppPath: C:\PDFCreator
InstalledPDFCreatorVersion: 1.2.3
DontInstallPrinters: false
SPT: false

Printerstatus before installing:
Spooler service: is running
Printermonitors [6]:
 Standard TCP/IP Port
 PDFCreator
 PDF-XChange4
 Microsoft Document Imaging Writer Monitor
 Local Port
 Bluetooth Printer Port

Printerports [20]:
 USB001
 IP_192.168.0.222
 PDFCreator:
 PDF-XChange4
 Microsoft Document Imaging Writer Port:
 COM1:
 COM2:
 COM3:
 COM4:
 FILE:
 LPT1:
 LPT2:
 LPT3:
 XPSPort:
 COM5:
 COM7:
 COM9:
 \\SRVR\CANON

Printerdrivers (Windows 4.0) [0]:

Printerdrivers (Windows NT x86) [6]:
 PDFCreator
 PDF-XChange 4.0
 Microsoft XPS Document Writer
 Microsoft Office Document Image Writer Driver
 Canon MF4600 Series UFRII LT
 Brother HL-730 (600 dpi)

Printerdrivers (Windows x64) [0]:

Printerdrivers (Windows IA64) [0]:

Printerdrivers (Windows NT Alpha_AXP) [0]:

Printers [6]:
 PDFCreator
 PDF-XChange 4.0
 Microsoft XPS Document Writer
 Microsoft Office Document Image Writer
 Canon

Printerdriver-Directory (Environment: Windows 4.0):
 Result: Success = C:\WINDOWS\System32\spool\DRIVERS\WIN40

Printerdriver-Directory (Environment: Windows NT x86):
 Result: Success = C:\WINDOWS\System32\spool\DRIVERS\W32X86

Install printerport:
 Portname : pdfcmon
 Result: Success

InstallMonitor:
 Monitorname : pdfcmon
 Environment : Windows NT x86
 Result: Success

Install printerdriver for Win2kXP2k3 (32bit):
 Drivername : PDFCreator
 Environment : Windows NT x86
 Result: Success

InstallPrinter:
 Printername: PDFCreator2
 Drivername : PDFCreator
 Portname   : pdfcmon
 Result: Success

Printerstatus after installing:
Spooler service: is running
Printermonitors [7]:
 pdfcmon
 Standard TCP/IP Port
 PDFCreator
 PDF-XChange4
 Microsoft Document Imaging Writer Monitor
 Local Port
 Bluetooth Printer Port

Printerports [21]:
 pdfcmon
 USB001
 IP_192.168.0.222
 PDFCreator:
 PDF-XChange4
 Microsoft Document Imaging Writer Port:
 COM1:
 COM2:
 COM3:
 COM4:
 FILE:
 LPT1:
 LPT2:
 LPT3:
 XPSPort:
 COM5:
 COM7:
 COM9:
 \\SEMIPRO\CANON

Printerdrivers (Windows 4.0) [0]:

Printerdrivers (Windows NT x86) [6]:
 PDFCreator
 PDF-XChange 4.0
 Microsoft XPS Document Writer
 Microsoft Office Document Image Writer Driver
 Canon MF4600 Series UFRII LT

Printerdrivers (Windows x64) [0]:

Printerdrivers (Windows IA64) [0]:

Printerdrivers (Windows NT Alpha_AXP) [0]:

Printers [7]:
 PDFCreator2
 PDFCreator
 PDF-XChange 4.0
 Microsoft XPS Document Writer
 Microsoft Office Document Image Writer
 Canon

Installation “PDF Architect”: Success
IR2D: 1
IC:1|1.6.1|1|en|b6|c0

— Systeminformation - Start —
Windowsversion: 5.01.2600
WinDir: C:\WINDOWS
Win64: false
ProcessorArchitecture: X86
.Net 2.0: true
.Net 2.0 regasm.exe:C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\RegAsm.exe
SystemDir: C:\WINDOWS\system32
TempDir: C:\DOCUME~1\User1\LOCALS~1\Temp\
CurrentDir: C:\WINDOWS\system32
Computername: HOME-PRO
Username: User1
UILanguage: 1033
Internet Explorer version: 8.0.6001.18702
Path: C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Intel\WiFi\bin\;C:\WINDOWS\system32\WindowsPowerShell\v1.0;
C:\WINDOWS\system32\Wbem\framedyn.dll: found
framedyn.dll: found in path
— Systeminformation - End —

— Environment - Start —
ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\User1\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=HOME-PRO
ComSpec=C:\WINDOWS\system32\cmd.exe
EMSMagic=c:\EMSmagic
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\User1
LOGONSERVER=\\HOME-PRO
MOZ_PLUGIN_PATH=c:\PDFXchange\PDF Viewer\
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Intel\WiFi\bin\;C:\WINDOWS\system32\WindowsPowerShell\v1.0;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.PSC1
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 10 Stepping 0, AuthenticAMD
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=0a00
ProgramFiles=C:\Program Files
PSModulePath=C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\User1\LOCALS~1\Temp
TMP=C:\DOCUME~1\User1\LOCALS~1\Temp
TSMPATH=C:\Program Files\ThinkPad\UltraNav Utility
USERDOMAIN=HOME-PRO
USERNAME=User1
USERPROFILE=C:\Documents and Settings\User1
windir=C:\WINDOWS
— Environment - End —

----- Setup - End:   2012-12-21 09:06:28 -----

Hi,

usually the easiest way to resolve this type of problem is to completly uninstall PDFCreator, reboot the machine ( to ensure everything is deleted) and performing a fresh setup afterwards.

regards,

Robin