please enable logging for the pdfcmon.dll by adding the following DWORD value to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\pdfcmon in your registry
name : Logging, value :1
This will cause PDFCreator to create an advanced logfile at %Windir%\Temp\_pdfcmonLog.txt , which will hopefully contain some additional infomation on the issue. So far, this is an unknown issue which hasn’t been reproted by other users and isn’t reproducible on our test server.
I see a file named _pdfcmonLog_PS, but not just _pdfcmonLog. Is this the same file you are talking about?
Unfortunately it looks like it keeps a relatively small log, I went to pull the error we had yesterday and it no longer has any logs going back that far. I’ll have to get it right away next time we have an issue.
We haven’t had the issue again in a few weeks, so I’m not sure exactly what was causing the issue. I did remove some additional print drivers and settings from a second printer on the server, set jobs to render on clients, and disabled advanced printing features. With the way windows spoopler works it’s possible it was the other printer corrupting taking the whole spooler down, if you use something like cups it should be uneffected by the other printers spooler.
For what it’s worth this replaced the old free PDFCreator software, so there may have been a driver issue. If the issue comes back I’ll be back to provide more information as well.
we think we have found/fixed an issue which could potentially have caused this but are still running some tests to ensure it is actually fixed and will include a fixed version of the pdfcmon.dll into the next PDFCreator update if the tests are successful. The issue seems to be caused by very long print job titles, so most likely it will only occur in rare cases when printing from a long URL.
If you’d like to receive a notification once this is available, please write a mail to ticket@pdfforge.org, I will also try to keep this thread updated.
Hi,
After troubleshooting the issue, I was able to verify that the print spooler issue/pdfcmon.dll issue was caused by the length of the URL being 218 characters. When I print with Pdfcreator that has a shorter url, the issue does not repeat.
thank you very much for the feedback, which does align with what we found out in our tests. We will a fix here to allow strings of any length in the future.
we are currently finalizing the new version which will contain the fix, with all tests it should be here next week by Tuesday at the latest. If this is causing major problems in your environment, we could probably send you the preview version of the pdfcmon.dll containing the fix, please let us know if this is the case.
I can't print files or reinstall PDF creator. I keep getting this message when I try to print the file to PDF " Unauthorized changes blocked, Controlled Folder Access blocked from making change to the folder %common_desktop%" and also the same message during reinstalling. Also, during installing or reinstalling either version 2.5.3 or 3.0.2 I get the message
this is a malfunction/false alert in your “virus & threat protection” software, I am afraid you will need to contact their support or have a look of the settings of the security software you are using. There is nothing we can really do to help with this issue.
there hasn’t been any update of PDFCretor Server yet, so currently the issue is only fixed in the Terminal Server edition.
Since it should be possible to replace the faulty pdfcmon.dll without actually updating PDFCreator Server, I will check if we can send you the fixed version of the dll itself. Is the email connected to your profile still up to date? Of course this also applies to anybody else who might be suffering from the issue.
That appears to have fixed our issue, however have recently run into a new issue. I created a new topic since it’s an unrelated issues and I tested that the issue existed even with the original DLL.