PDFCreator 2.5.3: Can't be installed because of APPCRASH

PDFCreator PDFCreator English
1

Hi,

While installing on Windows7(.Net Framework 4.0), after ‘SelectSetup Language’ showes and press OK button, ‘Setup/Uninstall has stopped working’ showes.

‘View problem details’ says as follows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PDFCreator-2_5_3-Setup.tmp
Application Version: 51.52.0.0
Application Timestamp: 2a425e19
Fault Module Name: StackHash_cec3
Fault Module Version: 6.1.7601.23807
Fault Module Timestamp: 5915f94f
Exception Code: c0000374
Exception Offset: 000c3b9b
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1041
Additional Information 1: cec3
Additional Information 2: cec300823e08a7ed263a7949e172dccc
Additional Information 3: 4cf7
Additional Information 4: 4cf7e1d79e720c6b36d11d0259f0f19b

Would you please tell me the advice to solve this problem?

2

Hi,

I am afraid this is an error which hasn’t been reported so far and we aren’t able to reproduce this problem on our test systems. Have you tried rebooting and running the setup again?
Did/do you have a previous version of PDFCreator installed on the system?

Best regards,

Robin

3

Hi,

Thank you for your reply.

I tried rebooting and running the setup again and again, but the same fault happens.
I have never installed PDFCreator before.
This is the first time.

Best regards,

4

Hi,

I solved the problem.
For other persons, especially Japanese, I wrote the method to avoid it.

I found the technical information about the Microsoft Office IME which causes ‘StackHash’ fault in some case.
IME is used in asian countries to input local language (ex. Japanese).
The default IME for Windows Japanese edition is ‘Microsoft IME’.
If Microsoft Office is installed, ‘Microsoft Office IME’ is also installed and it is set toi the default IME.

To aboid the APPCRASH while installing,

  1. Change IME from ‘Microsoft Office IME’ to ‘Microsoft IME’
    how to for Japanese: http://support.microsoft.com/kb/932104/JA/
  2. Reboot the computer
  3. Install PDFCreator

Thank you, Robin.
Thank you for your GREAT Software.

Best regards,

5

Hi,

thank you very much for posting the solution, I will keep it in mind in case anybody else runs into this problem.
WW will also look at this and see if there is anything we can do to prevent the error from our end.

Best regards,

Robin