PDFCreator printing problems with non-administrator accounts

PDFCreator PDFCreator English
1

 

In our organization (Wageningen University) we deploy with success PDFCreator 1.2.0 silently with

a service account on Windows 7 machines. With a normal user account printing PDF from Word

documents works fine here.

However with version 1.3.2 and regretfully also with the newest version1.4.0 printing halts and the characteristic printing screen does not appear when converting to a PDF document under a normal user account. 

The local administrator account however works fine.

Any suggestions how this can be solved ?

2

Hi,

 

did you setup your PDFCreator like descibed here http://www.pdfforge.org/content/using-pdfcreator ?

 

regards,

 

Robin

3

After a lot of debugging and many users sending us their pdfcmon logs, we have finally tracked down this issue.

Most likely the second entry here will help you: http://www.pdfforge.org/forum/help/8727-known-problems-and-solutions-version-140

If not, please post a comment there together with the pdfcmon.log

kind regards,
Philip

4

In the meantime I was able - pure for diagnostic reasons - to get a working printing screen in the non -administrator situation by copying manually the temporary ps files from c:\\temp\\pdfcreator\\spool  (our temp and tmp directory) to  C:\\Users\\[USERNAME]\\AppData\\Local\\Temp\\PDFCreator\\Spool. Under an administrator account these files appear not to be present at all. Probably because they are temporary. Under a non-administrator account they probably do show up  because they are not automatically removed. Obviously the problem is related to the location of the temp directories as suggested by other members of the forum.

5

With version 1.4.1 the problem with the print screen not appearing under non-administrator accounts has been solved. Thanx guys !

6

Have installed 1.4.1 on a 2003 terminal server but it only works for the system administrator..any ideas?