PDFCreator won't launch

Hi, I’ve been using pdfCreator for a few years now and have updated the version a few times.  Recently I got a notification saying a new version was available so I downloaded version 2.1 a few days ago - but I can’t get it to launch when I try to print.

I have Windows 7.

I’ve uninstalled and reinstalled a few times.  I can run the pdfCreator test page from the programme ok but nothing through the pdfCreator printer.

I saw there is an error log file as follows:

2015-08-27 18:04:59.0193 [Error] pdfforge.PDFCreator.Startup.MaybePipedStart.TryStartApplication: There was an error while starting the application: System.UnauthorizedAccessException: Access to the path ‘C:\Users\John\AppData\Local\Temp\PDFCreator\Spool\6860BCA4C4D04FFD9A1CBE1360FFE9E0.inf’ is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream…ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
at System.IO.FileStream…ctor(String path, FileMode mode, FileAccess access)
at pdfforge.DataStorage.Storage.IniStorage.ReadData(String path, Boolean clear)
at pdfforge.PDFCreator.Core.Jobs.JobInfo.ReadInf(String infFile, TitleReplacer titleReplacer)
at pdfforge.PDFCreator.JobInfoQueue.Add(String jobInfo)
at pdfforge.PDFCreator.Startup.NewPrintJobStart.StartApplication()
at pdfforge.PDFCreator.Startup.MaybePipedStart.TryStartApplication()

Don’t know what to do now - hope you can help :slight_smile:

Hello John,

this most likely means your temp folder (C:\users\USERNAME\appdata\local\temp) has no or incorrect permissions, which prevents PDFCreator from creating temporary files needed for the conversion.
Please navigate to this folder, view its properties and click on the security tab. Add SYSTEM and your user to the list of groups/users and give them full access to the folder.
Now go to C:\users\USERNAME\appdata\local\temp\pdfcreator and C:\users\USERNAME\appdata\local\temp\pdfcreator\spool and do the same. You might need to take the ownership for the folders first (security->advanced->owner).

best regards,

1 Like

Thanks Cay, I couldn’t find the appdata folders but googled and found instructions so they were nit hidden then I did as instructed, got another error log relating to local/temp/pdfcreator.net folder so fixed that one and now it all appears to be working fine!

Thanks for your help.