I have been having this issue on ALL of my Win 7 Pro 32bit machines with the exception that the spooler dies only on certain websites...some pages work perfectly while others just crash the spooler.
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I noticed that after version 1.2 the same spooler problem on my Windows 7 Pro 32bit machine.
This morning I narrowed it down to this:
If I print a web page that is only a single page long it works fine but...
The moment the web page is longer than 1 page, say 2 or 3 pages like a bank statement or report of sorts, the spooler crashes.
I do not know if it was co-incidence, but I went onto another web site and executed the print command for a web page I knew was only a single page and the spooler "corrected" itself and suddenly some the failed prints AND the latest sinle page print was in the print window que waiting to be printed.
Hope this helps to narrow the problem down...
Hi,
first of all thanks for all the logs.
I tried reconstructing this error, but without any success. Could you kindly post an URL here from a site where printing crashes the spooler. (together with your exact Windows and browser version)?
regards,
Robin
Hi Thanks
we use Windows Server 2008 R2 and Windows and Windows 7 Prof. 32Bit and Internet Explorer 9 (32Bit 9.0.8112.16421).
I have the Prob on maps.google.de (Route berechen) and click on the Printer Button and select Track incl. map. And a second Site ist www.bahn.de.
Hi Thanks
we use Windows Server 2008 R2 and Windows and Windows 7 Prof. 32Bit and Internet Explorer 9 (32Bit 9.0.8112.16421).
I have the Prob on maps.google.de (Route berechen) and click on the Printer Button and select Track incl. map. And a second Site ist www.bahn.de.
Hello,
for me it is also for example maps.google.at when I try to print a route with some pages for example. Browser ist der Internet Explorer: 9.0.8112.16421
Windows Version: 6.1 (Build 7601: Service Pack 1) -> Win 7 64 bit Pro
Regards,
Peter
Hi,
yes the Url´s i have tested are more then 255 chars long.
regards,
Guido
Hello,
for me it seems to be the same, but some portals are not designed for Firefox, therefore I use the IE. With Firefox it seems to work quite well.
Regards,
HIV7
I use:
Windows 7 Pro 32 bit with Service Pack 1
Internet Explorer 9 Ver 9.0.8.***
And yes... the print spooler crashes when I try and print a URL with more than 255 characters - the page that repeatedly gives the same results are 337 charaters long. A page with 252 character still prints, but I sense a longer pause before printing as the character count gets more.
Glad there are some positive progress.
We have now fixed this and have updated the known issue list here to explain it a little:
http://www.pdfforge.org/forum/help/8727-known-problems-and-solutions-version-141
We will publish 1.4.2 in a few days to address this. Would be able to test a preview version of it to verify the problem is solved?
kind regards,
Philip
Hello,
sounds great. Really looking forwand to test ist and see what will happen.
Regards,
HIV7
Hi
when you send me a new version i can test it on both operating systems.
regards,
Guido
Me too!
Same here...
Thanks for the offer...
I confirmed the IE9 factor in the Print Spooler crashes.
I installed Google Chrome - visited the same URL that caused the earlier crash.
No more crash - Chrome changed the URL to only the page name to some 42 characters instead of the IE 9 URL name length of 377 characters.
Patiently waiting for the new upgrade.
Thanks guys.
In my case, the version 1.4.2 fixes the spooler issues on Windows 7 64 bits.
Hello,
I also installed the 1.4.2 and yes the spooler does not crash anymore. But there is one thing that I think has changed:
When printig a page with an URL of more than the character's border, the Document title in the pdf-creator window has to be renamed/shortened, because otherwise there seems to be an infinite loop and the pdf creator window comes up once more without getting the page printed! When I rename des document title everything works fine.
For shure, this is no show stopper, but in my opinion this was different before.
Regards,
HIV7
Hello,
We use version 1.6.2 on a Windows Server 2008 R2 and our spooler crashed today:
Log Name: Application
Source: Application Error
Date: 24-5-2013 10:14:15
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DZPS005.dz.local
Description:
Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: pdfcmon.dll, version: 0.2.3.0, time stamp: 0x50efead0
Exception code: 0xc0000417
Fault offset: 0x00000000000056bc
Faulting process id: 0x9b0
Faulting application start time: 0x01ce585690552339
Faulting application path: C:\\Windows\\System32\\spoolsv.exe
Faulting module path: C:\\Windows\\System32\\pdfcmon.dll
Report Id: ebf75587-c449-11e2-a7e7-005056bc7acb
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">
1000
2
100
0x80000000000000
8262
Application
DZPS005.dz.local
spoolsv.exe
6.1.7601.17777
4f35fc1d
pdfcmon.dll
0.2.3.0
50efead0
c0000417
00000000000056bc
9b0
01ce585690552339
C:\\Windows\\System32\\spoolsv.exe
C:\\Windows\\System32\\pdfcmon.dll
ebf75587-c449-11e2-a7e7-005056bc7acb
Restart of te spooler resulted in a imediately crashed. Examination of the printer object showed a printjob with document name with more than 255 characters. When When I removed the print job I was able te start de spooler.