I just installed PDF Creator 1.5 on a Windows XP PC but I can not print to a pdf file.
I tried to print to PDF from various applications: Word, Excel, Firefox, Thunderbird
I
searched and found that during the printing operation a .ps file is
created in “C:\WINDOWS\Temp\PdfCreator\Spool” directory, but that is it.
There is no dialog to set properties for the PDF file and
CANCEL/WAIT/SAVE/E-MAIL it.
If I double click this .ps file, it seems to be copied to “C:\Documents and Settings\user\Local Settings\Temp\PDFCreator\Spool” directory, the dialog appears and I can create the PDF file
I have uninstalled and reinstalled PDF Creator but thre was no change.
------- PDF Creator log file (from double clicking the .ps file) ---------
3/10/2012 5:06:39 μμ: PDFCreator Program Start
23/10/2012
5:06:39 μμ: Windowsversion: Windows XP 5.1 Build 2600 (Service Pack 3)
[TerminalServer WinXP WinXPHomeEdition IsWinXPPlus IsWinXPHomeEdition]
23/10/2012 5:06:39 μμ: InstalledAsServer: False
23/10/2012 5:06:39 μμ: MyAppData: C:\Documents and Settings\user\Application Data
23/10/2012 5:06:39 μμ: PDFCreator spool directory (Write access: true): C:\DOCUME~1\user\LOCALS~1\Temp\PDFCreator\Spool\
23/10/2012 5:07:01 μμ: Ghostscriptparameter:
-IC:\Program Files\PDFCreator\GS9.05\gs9.05\Lib\
-q
-dNOPAUSE
-dBATCH
-sFONTPATH=C:\WINDOWS\Fonts
-sDEVICE=pdfwrite
-dPDFSETTINGS=/default
-dCompatibilityLevel=1.4
-dProcessColorModel=/DeviceCMYK
-dAutoRotatePages=/PageByPage
-dCompressPages=true
-dEmbedAllFonts=true
-dSubsetFonts=true
-dMaxSubsetPct=100
-dConvertCMYKImagesToRGB=false
-sOutputFile=C:\Documents
and Settings\user\Επιφάνεια εργασίας\Print Dialog Box doesn’t appear -
English Help Discussions on pdfforge Forums.pdf
-dEncodeColorImages=true
-dAutoFilterColorImages=true
-dEncodeGrayImages=true
-dAutoFilterGrayImages=true
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-dDownsampleMonoImages=false
-dPreserveOverprintSettings=true
-dUCRandBGInfo=/Preserve
-dUseFlateCompression=true
-dParseDSCCommentsForDocInfo=true
-dParseDSCComments=true
-dOPM=0
-dOffOptimizations=0
-dLockDistillerParams=false
-dGrayImageDepth=-1
-dASCII85EncodePages=false
-dDefaultRenderingIntent=/Default
-dTransferFunctionInfo=/Preserve
-dPreserveHalftoneInfo=false
-dDetectBlends=true
-f
C:\DOCUME~1\user\LOCALS~1\Temp\PDFCreator\Spool\93489D6ECF5D465AA1FD222B050C7947.ps
C:\DOCUME~1\user\LOCALS~1\Temp\PDFCreator\Spool\93489D6ECF5D465AA1FD222B050C7947.mtd
23/10/2012 5:07:03 μμ: Time for converting [PDF without encryption]: 00:00:01:609
--------------------------------------------------------------
This is teh setup log. It did not fit in the previous post
----- Setup - Start: 2012-10-23 16:56:16 -----
Install PDFCreator: 1.5.0
InstallerDirectory: C:\Documents and Settings\user\Τα έγγραφά μου\Ληφθέντα αρχεία\Free apps\PDF Creator
X64: no
Start AnalyzeCommandlineParameters
Parameter /VERYSILENT: false
Parameter /SILENT: false
Parameter /FORCEINSTALL: false
Parameter /REMOVEOPTIONS: false
Parameter /DONTINSTALLPRINTERS: false
Parameter /EXPERT: false
No Parameter /LoadInf
No Parameter /SaveInf
No Parameter /REGFile
No Parameter /PPDFile
No Parameter /Printername
End AnalyzeCommandlineParameters
WindowsVersionNumber: 5.1.2600
Silent installation: false
GUITS (5000, 50): 14
Update: 0
Installed PDFCreator version: 0.0.0
Installed PDFCreator version is lower 1.3.1 = true
nationCode: 98
InstallPDFCreatorPrinter = true
AT: 0,0,1
OS: 4
ATC: 0,0,0
AppPath: C:\Program Files\PDFCreator
InstalledPDFCreatorVersion: Not installed
DontInstallPrinters: false
SPT: false
Printerstatus before installing:
Spooler service: is running
Printermonitors [6]:
Tun LPR Port
Standard TCP/IP Port
Local Port
Lexmark Network Port
HP Standard TCP/IP Port
FPR5:
Printerports [23]:
IP_192.168.57.33
COM1:
COM2:
COM3:
COM4:
FILE:
LPT1:
LPT2:
LPT3:
XPSPort:
\\IKOLAIDHSHLIAS\EpsonEPL
\\IKOLAKOPOYLOY\LexmarkE
\\AFALSTEBH\LexmarkESTEBH
bak_NitroPDF Port:
\\EPISTROFES\OKIPAGE1
\\EISFOR\LexmarkEnikh
\\KANAVAKHLIDA\LexmarkLyda
\\IKOLAIDHSHLIAS\LASER500
hpcolorLaserJet2550series
hpcolorLaserJet2550series_copy_1
FPR5:
\\OSHLEIA HMI\IBM
\\OSILEIA2K\IBM
Printerdrivers (Windows 4.0) [0]:
Printerdrivers (Windows NT x86) [15]:
OKIPAGE 12i
Nitro PDF Driver 5
Microsoft XPS Document Writer
Lexmark Optra T614 PS3
Lexmark Optra T614
Lexmark E340
IBM Proprinter II
IBM Proprinter
HP LaserJet 5000 Series PCL6
HP LaserJet 5000 Series PCL 6
hp color LaserJet 2550 PS
hp color LaserJet 2550 PCL 6
FinePrint 5
Epson FX-880
Epson EPL-5800
Printerdrivers (Windows x64) [0]:
Printerdrivers (Windows IA64) [0]:
Printerdrivers (Windows NT Alpha_AXP) [0]:
Printers [4]:
Lexmark Optra T614 PS3
Lexmark Optra T614
hp color LaserJet 2550 PCL 6
FinePrint
Printerdriver-Directory (Environment: Windows 4.0):
Result: Success = C:\WINDOWS\System32\spool\DRIVERS\WIN40
Printerdriver-Directory (Environment: Windows NT x86):
Result: Success = C:\WINDOWS\System32\spool\DRIVERS\W32X86
Install printerport:
Portname : pdfcmon
Result: Success
InstallMonitor:
Monitorname : pdfcmon
Environment : Windows NT x86
Result: Success
Install printerdriver for Win2kXP2k3 (32bit):
Drivername : PDFCreator
Environment : Windows NT x86
Result: Success
InstallPrinter:
Printername: PDFCreator
Drivername : PDFCreator
Portname : pdfcmon
Result: Success
Printerstatus after installing:
Spooler service: is running
Printermonitors [7]:
pdfcmon
Tun LPR Port
Standard TCP/IP Port
Local Port
Lexmark Network Port
HP Standard TCP/IP Port
FPR5:
Printerports [24]:
pdfcmon
IP_192.168.57.33
COM1:
COM2:
COM3:
COM4:
FILE:
LPT1:
LPT2:
LPT3:
XPSPort:
\\IKOLAIDHSHLIAS\EpsonEPL
\\IKOLAKOPOYLOY\LexmarkE
\\AFALSTEBH\LexmarkESTEBH
bak_NitroPDF Port:
\\EPISTROFES\OKIPAGE1
\\EISFOR\LexmarkEnikh
\\KANAVAKHLIDA\LexmarkLyda
\\IKOLAIDHSHLIAS\LASER500
hpcolorLaserJet2550series
hpcolorLaserJet2550series_copy_1
FPR5:
\\OSHLEIA HMI\IBM
\\OSILEIA2K\IBM
Printerdrivers (Windows 4.0) [0]:
Printerdrivers (Windows NT x86) [16]:
PDFCreator
OKIPAGE 12i
Nitro PDF Driver 5
Microsoft XPS Document Writer
Lexmark Optra T614 PS3
Lexmark Optra T614
Lexmark E340
IBM Proprinter II
IBM Proprinter
HP LaserJet 5000 Series PCL6
HP LaserJet 5000 Series PCL 6
hp color LaserJet 2550 PS
hp color LaserJet 2550 PCL 6
FinePrint 5
Epson FX-880
Epson EPL-5800
Printerdrivers (Windows x64) [0]:
Printerdrivers (Windows IA64) [0]:
Printerdrivers (Windows NT Alpha_AXP) [0]:
Printers [5]:
PDFCreator
Lexmark Optra T614 PS3
Lexmark Optra T614
hp color LaserJet 2550 PCL 6
FinePrint
IC:1|1.5.0|0|en|6
— Systeminformation - Start —
Windowsversion: 5.01.2600
WinDir: C:\WINDOWS
Win64: false
ProcessorArchitecture: X86
.Net 2.0: true
.Net 2.0 regasm.exe:c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\RegAsm.exe
SystemDir: C:\WINDOWS\system32
TempDir: C:\DOCUME~1\user\LOCALS~1\Temp\
CurrentDir: C:\WINDOWS\system32
Computername: GEORGESOULIS
Username: user
UILanguage: 1032
Internet Explorer version: 8.0.6001.18702
Path:
C:\Program Files\Utilities;C:\Program Files\PC Connectivity
Solution\;C:\Program Files\ActiveState Perl Dev Kit
6.0\bin\;C:\Perl\site\bin;C:\Perl\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program
Files\IDM Computer Solutions\UEStudio
'06;C:\WINDOWS\system32;C:\Program Files\TortoiseHg\;;C:\INFORMIX\bin
C:\WINDOWS\system32\Wbem\framedyn.dll: found
framedyn.dll: found in path
— Systeminformation - End —
— Environment - Start —
=::=::\
ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\user\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=GEORGESOULIS
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\user
http_proxy=http://192.168.57.35:8080
informixdir=C:\INFORMIX
LOGONSERVER=\\GEORGESOULIS
MOZ_PLUGIN_PATH=C:\Program Files\Foxit Software\Foxit Reader\plugins\
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
OSAGENT_PORT=14016
Path=C:\Program
Files\Utilities;C:\Program Files\PC Connectivity Solution\;C:\Program
Files\ActiveState Perl Dev Kit
6.0\bin\;C:\Perl\site\bin;C:\Perl\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program
Files\IDM Computer Solutions\UEStudio
'06;C:\WINDOWS\system32;C:\Program Files\TortoiseHg\;;C:\INFORMIX\bin
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PERL5LIB=C:\Program Files\ActiveState Perl Dev Kit 6.0\lib\
PERLDB_OPTS=RemotePort=127.0.0.1:2000
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 9, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0409
ProgramFiles=C:\Program Files
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\user\LOCALS~1\Temp
TMP=C:\DOCUME~1\user\LOCALS~1\Temp
USERDOMAIN=GEORGESOULIS
USERNAME=user
USERPROFILE=C:\Documents and Settings\user
windir=C:\WINDOWS
— Environment - End —
----- Setup - End: 2012-10-23 16:58:38 -----
I just upgraded to 1.5.1, but the problem stil persists
Hi,
does printing a testpage from the PDFCreator options menu still work?
Could you please clear your log and print from any application again (so that only the .ps file is created).
It seems like the .ps file is created in thw wrong path for some reason.
regards,
Robin
Printing a test page from PDFCreator options still works.
Printing a test page from the properties page of the PDFCreator virtual printer does not work, nor printing from other applications.
The following log entries are from printing a testpage from PSFCreator’s options only. All my attempts to print from other applications did not produce a file and did not added anything to the log file.
-------------------------------------------------------------------------------------------
29/10/2012 11:49:10 πμ: Ghostscriptparameter:
-IC:\Program Files\PDFCreator\GS9.05\gs9.05\Lib\
-q
-dNOPAUSE
-dBATCH
-sFONTPATH=C:\WINDOWS\Fonts
-sDEVICE=pdfwrite
-dPDFSETTINGS=/default
-dCompatibilityLevel=1.4
-dProcessColorModel=/DeviceCMYK
-dAutoRotatePages=/PageByPage
-dCompressPages=true
-dEmbedAllFonts=true
-dSubsetFonts=true
-dMaxSubsetPct=100
-dConvertCMYKImagesToRGB=false
-sOutputFile=C:\Documents and Settings\user\Επιφάνεια εργασίας\Testpage - PDFCreator1.pdf
-dEncodeColorImages=true
-dAutoFilterColorImages=true
-dEncodeGrayImages=true
-dAutoFilterGrayImages=true
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-dDownsampleMonoImages=false
-dPreserveOverprintSettings=true
-dUCRandBGInfo=/Preserve
-dUseFlateCompression=true
-dParseDSCCommentsForDocInfo=true
-dParseDSCComments=true
-dOPM=0
-dOffOptimizations=0
-dLockDistillerParams=false
-dGrayImageDepth=-1
-dASCII85EncodePages=false
-dDefaultRenderingIntent=/Default
-dTransferFunctionInfo=/Preserve
-dPreserveHalftoneInfo=false
-dDetectBlends=true
-f
C:\DOCUME~1\user\LOCALS~1\Temp\PDFCreator\Spool\A0D48CAE7EA44E9EA637DF6AEEE83B71.ps
C:\DOCUME~1\user\LOCALS~1\Temp\PDFCreator\Spool\A0D48CAE7EA44E9EA637DF6AEEE83B71.mtd
29/10/2012 11:49:11 πμ: Time for converting [PDF without encryption]: 00:00:01:206
Are there any ideas about this problem?
If it is a problem pf the .ps file being created in the wrong directory, then:
1.What is the right directory?
2.Is there something I can do to change it, or make the .ps file get created in the right directory?
This is a very frustrating problem
Hi,
it is hard to tell why the files get spooled to “C:\WINDOWS\Temp\PdfCreator\Spool” . The proper path would be “C:\Documents and Settings\user\Local Settings\Temp\PDFCreator\Spool”.
It would be kind of you if you could enable additional logging for the pdfcmon.dll
To enable logging for the pdfcmon.dll add the following DWORD (32 bit) value to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\pdfcmon in your registry: name : Logging, value :1. This will cause PDFCreator to create an advanced logfile at %Windir%\Temp\_pdfcmonLog.txt.
regards,
Robin
I followed your instructions and the log file created is listed bellow.
The log is from version 1.6, which I installed in the hope that it would solve my problem, but it did not.
I also translated some of the messages which were in Greek. I hope it will help.
[26.10.2012 17:44:48]-------------------- = --------------------
[26.10.2012 17:44:48]DLL-FileVersion=0.2.1.0
[26.10.2012 17:44:48]Modul-GetOsInfo=Start
[26.10.2012 17:44:48]GetVersionEx=True
[26.10.2012 17:44:48]BuildNumber=2600
[26.10.2012 17:44:48]MajorVersion=5
[26.10.2012 17:44:48]MinorVersion=1
[26.10.2012 17:44:48]PlatformId=2
[26.10.2012 17:44:48]CSDVersion=Service Pack 3
[26.10.2012 17:44:48]ProductType=1
[26.10.2012 17:44:48]ServicePackMajor=3
[26.10.2012 17:44:48]ServicePackMinor=0
[26.10.2012 17:44:48]SuiteMask=768
[26.10.2012 17:44:48]Modul-GetOsInfo=End (Void)
[26.10.2012 17:44:48]Modul-PdfStartDocPort=Start
[26.10.2012 17:44:48]Modul-GetJobInfo=Start
[26.10.2012 17:44:48]OpenPrinter=True
[26.10.2012 17:44:48]pjob->pMachineName=\\GEORGESOULIS
[26.10.2012 17:44:48]pjob->pUserName=user
[26.10.2012 17:44:48]Modul-GetJobInfo=End (True)
[26.10.2012 17:44:48]PrinterName=PDFCreator
[26.10.2012 17:44:48]JobId=9
[26.10.2012 17:44:48]ComputerName=\\GEORGESOULIS
[26.10.2012 17:44:48]UserName=user
[26.10.2012 17:44:48]Modul-GetSessionData=Start
[26.10.2012 17:44:48]OpenThreadToken=successful
[26.10.2012 17:44:48]DuplicateTokenEx=successful
[26.10.2012 17:44:48]SessionId=0
[26.10.2012 17:44:48]WTSEnumerateSessions=successful
[26.10.2012 17:44:48]Session found=true
[26.10.2012 17:44:48]WinStation=Console
[26.10.2012 17:44:48]Modul-GetSessionData=End (True)
[26.10.2012 17:44:48]SessionId=0
[26.10.2012 17:44:48]WinStation=Console
[26.10.2012 17:44:48]PDFServer=FALSE
[26.10.2012 17:44:48]Modul-GetUserTmpPath=Start
[26.10.2012 17:44:48]Modul-GetUserTmp=Start
[26.10.2012 17:44:48]RevertToSelf=successful
[26.10.2012 17:44:48]WTSQueryUserToken=Η λειτουργία που ζητήθηκε δεν εκτελέστηκε, επειδή ο χρήστης δεν έχει συνδεθεί στο δίκτυο.
Η καθορισμένη υπηρεσία δεν υπάρχει.
[Translation]The requested function was not performed, because the user is not connected to a network.
The requested service does not exist
[26.10.2012 17:44:48]GetEnvironemtVariableForUser-Variable=%TMP%
[26.10.2012 17:44:48]GetEnvironemtVariableForUser-Result=C:\WINDOWS\TEMP
[26.10.2012 17:44:48]User-Temp=C:\WINDOWS\TEMP
[26.10.2012 17:44:48]Modul-GetUserTmp=End (True)
[26.10.2012 17:44:48]m_SessionId=0
[26.10.2012 17:44:48]Modul-ExtendPathWithSessionId=Start
[26.10.2012 17:44:48]Modul-GPODontUsePerSessionTempDir=Start
[26.10.2012 17:44:48]GPO-Key=True
[26.10.2012 17:44:48]GPO-Value=False
[26.10.2012 17:44:48]Modul-GPODontUsePerSessionTempDir=End (False)
[26.10.2012 17:44:48]GPODontUsePerSessionTempDir=False
[26.10.2012 17:44:48]Modul-IsConsoleSession=Start
[26.10.2012 17:44:48]sessionID=0
[26.10.2012 17:44:48]WTSGetActiveConsoleSessionId=0
[26.10.2012 17:44:48]Modul-IsConsoleSession=End (True)
[26.10.2012 17:44:48]isConsoleSession=True
[26.10.2012 17:44:48]isConsoleSession & (ProductType != 1)=False
[26.10.2012 17:44:48]Modul-ExtendPathWithSessionId=End (False)
[26.10.2012 17:44:48]ExtendPathWithSessionId=False
[26.10.2012 17:44:48]Modul-GetUserTmpPath=End (True)
[26.10.2012 17:44:48]TmpPath=C:\WINDOWS\TEMP\PdfCreator\Spool
[26.10.2012 17:44:48]Modul-GetDatFileName=Start
[26.10.2012 17:44:48]pDatFile=8E92E25B0C8C41618709334070BE6F1C.inf
[26.10.2012 17:44:48]Modul-GetDatFileName=End (True)
[26.10.2012 17:44:48]PostscriptFile=C:\WINDOWS\TEMP\PdfCreator\Spool\8E92E25B0C8C41618709334070BE6F1C.ps
[26.10.2012 17:44:48]DocName=Wikipedia, the free encyclopedia
[26.10.2012 17:44:48]OpenPrinter=True
[26.10.2012 17:44:48]Modul-PdfStartDocPort=End (True)
[26.10.2012 17:44:51]Modul-CreateDatFile=Start
[26.10.2012 17:44:51]CreateFile: CloseHandle(hFile)=successful
[26.10.2012 17:44:51]Modul-CreateDatFile=End (True)
[26.10.2012 17:44:51]Modul-StartPdfCreator=Start
[26.10.2012 17:44:51]RevertToSelf=successful
[26.10.2012 17:44:51]WTSQueryUserToken=Η λειτουργία που ζητήθηκε δεν εκτελέστηκε, επειδή ο χρήστης δεν έχει συνδεθεί στο δίκτυο.
Η καθορισμένη υπηρεσία δεν υπάρχει.
[Translation]The requested function was not performed, because the user is not connected to a network.
The requested service does not exist
[26.10.2012 17:44:51]DuplicateTokenEx=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[26.10.2012 17:44:51]CreateEnvironmentBlock=successful
[26.10.2012 17:44:51]EnvironmentSize=1023
[26.10.2012 17:44:51]Modul-ExtendPathWithSessionId=Start
[26.10.2012 17:44:51]Modul-GPODontUsePerSessionTempDir=Start
[26.10.2012 17:44:51]GPO-Key=True
[26.10.2012 17:44:51]GPO-Value=False
[26.10.2012 17:44:51]Modul-GPODontUsePerSessionTempDir=End (False)
[26.10.2012 17:44:51]GPODontUsePerSessionTempDir=False
[26.10.2012 17:44:51]Modul-IsConsoleSession=Start
[26.10.2012 17:44:51]sessionID=0
[26.10.2012 17:44:51]WTSGetActiveConsoleSessionId=0
[26.10.2012 17:44:51]Modul-IsConsoleSession=End (True)
[26.10.2012 17:44:51]isConsoleSession=True
[26.10.2012 17:44:51]isConsoleSession & (ProductType != 1)=False
[26.10.2012 17:44:51]Modul-ExtendPathWithSessionId=End (False)
[26.10.2012 17:44:51]CommandLine= /PPDFCREATORPRINTER /PIFC:\WINDOWS\TEMP\PdfCreator\Spool\8E92E25B0C8C41618709334070BE6F1C.inf
[26.10.2012 17:44:51]Command=C:\Program Files\PDFCreator\PDFCreator.exe
[26.10.2012 17:44:51]CloseHandle(hTokenDup)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[26.10.2012 17:44:51]CloseHandle(hTokenNew)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[26.10.2012 17:44:51]CloseHandle(pi.hThread)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[26.10.2012 17:44:51]CloseHandle(pi.hProcess)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[26.10.2012 17:44:51]DestroyEnvironmentBlock=successful
[26.10.2012 17:44:51]Modul-StartPdfCreator=End (True)
Hi,
I just noticed the version number of your pdfcman.dll indicates that it wasn´t replaced properly during the update, it should be 0.2.2.0.
Please uninstall the PDFCreator, reboot your machine and run the setup of 1.6.0 again afterwards, you can check the version of the pdfcmon.dll to make sure it worked.
@haefka: it seems to be fixed for everybody else (in this case something went wrong during setup, not replacing the pdfcmon.dll)
regards,
Robin
We are having similar issues. Periodically our PDFs are created blank or not at all. In reading your posts I saw the .ps was spooling to C:\\windows\\temp\\PDFCreeator\\Spool and not as Robin says it should be to C:\\Documents and Settings\\Temp\\PDFCreator\\Spool.
Robin suggested we upgrade to 1.6 from our current 1.3.2 but I see you are at 1.6 with the same problem. We are using Server 2008.
I found our server Documents and Settings folder permissions were set to deny access. Our network folks are working on that now.
Our issue has been difficult to track down as I can not force it to happen. The only fix, so far, seems to be rebooting the server. Then things work for a while then the same issues.
Randy
I uninstalled PDF Creator and installed the latest version (1.6.1) after a reboot. The problem persists, so I followed your previous instructions an send you the contents of _pdfcmonLog.txt bellow. I translated the greek messages. As far as I can see nothing changed exept the dll version is now 0.2.2.0
---------------------------------------------------------------------------------------
[12.11.2012 15:48:40]-------------------- = --------------------
[12.11.2012 15:48:40]DLL-FileVersion=0.2.2.0
[12.11.2012 15:48:40]Modul-GetOsInfo=Start
[12.11.2012 15:48:40]GetVersionEx=True
[12.11.2012 15:48:40]BuildNumber=2600
[12.11.2012 15:48:40]MajorVersion=5
[12.11.2012 15:48:40]MinorVersion=1
[12.11.2012 15:48:40]PlatformId=2
[12.11.2012 15:48:40]CSDVersion=Service Pack 3
[12.11.2012 15:48:40]ProductType=1
[12.11.2012 15:48:40]ServicePackMajor=3
[12.11.2012 15:48:40]ServicePackMinor=0
[12.11.2012 15:48:40]SuiteMask=768
[12.11.2012 15:48:40]Modul-GetOsInfo=End (Void)
[12.11.2012 15:48:40]Modul-PdfStartDocPort=Start
[12.11.2012 15:48:40]Modul-GetJobInfo=Start
[12.11.2012 15:48:40]OpenPrinter=True
[12.11.2012 15:48:40]pjob->pMachineName=\\GEORGESOULIS
[12.11.2012 15:48:40]pjob->pUserName=user
[12.11.2012 15:48:40]Modul-GetJobInfo=End (True)
[12.11.2012 15:48:40]PrinterName=PDFCreator
[12.11.2012 15:48:40]JobId=3
[12.11.2012 15:48:40]ComputerName=\\GEORGESOULIS
[12.11.2012 15:48:40]UserName=user
[12.11.2012 15:48:40]Modul-GetSessionData=Start
[12.11.2012 15:48:40]OpenThreadToken=successful
[12.11.2012 15:48:41]DuplicateTokenEx=successful
[12.11.2012 15:48:41]SessionId=0
[12.11.2012 15:48:41]WTSEnumerateSessions=successful
[12.11.2012 15:48:41]Session found=true
[12.11.2012 15:48:41]WinStation=Console
[12.11.2012 15:48:41]Modul-GetSessionData=End (True)
[12.11.2012 15:48:41]Modul-IsConsoleSession=Start
[12.11.2012 15:48:41]sessionID=0
[12.11.2012 15:48:41]WTSGetActiveConsoleSessionId=0
[12.11.2012 15:48:41]Modul-IsConsoleSession=End (True)
[12.11.2012 15:48:41]SessionId=0
[12.11.2012 15:48:41]WinStation=Console
[12.11.2012 15:48:41]PDFServer=FALSE
[12.11.2012 15:48:41]Modul-GetUserTmpPath=Start
[12.11.2012 15:48:41]Modul-GetUserTmp=Start
[12.11.2012 15:48:41]RevertToSelf=successful
[12.11.2012 15:48:41]WTSQueryUserToken=Η λειτουργία που ζητήθηκε δεν εκτελέστηκε, επειδή ο χρήστης δεν έχει συνδεθεί στο δίκτυο.
Η καθορισμένη υπηρεσία δεν υπάρχει.
[Translation]The requested function was not performed, because the user is not connected to a network.
The requested service does not exist
[12.11.2012 15:48:41]GetEnvironemtVariableForUser-Variable=%TMP%
[12.11.2012 15:48:41]GetEnvironemtVariableForUser-Result=C:\WINDOWS\TEMP
[12.11.2012 15:48:41]User-Temp=C:\WINDOWS\TEMP
[12.11.2012 15:48:41]Modul-GetUserTmp=End (True)
[12.11.2012 15:48:41]m_SessionId=0
[12.11.2012 15:48:41]Modul-ExtendPathWithSessionId=Start
[12.11.2012 15:48:41]Modul-IsPerSessionTempDirActivated=Start
[12.11.2012 15:48:41]Open ‘Terminal Server’ policy key=successful
[12.11.2012 15:48:41]Open ‘PerSessionTempDir’ policy value=not successful
[12.11.2012 15:48:41]Open ‘Terminal Server’ key=successful
[12.11.2012 15:48:41]Open policy value ‘PerSessionTempDir’=successful
[12.11.2012 15:48:41]PerSessionTempDir=0
[12.11.2012 15:48:41]Modul-IsPerSessionTempDirActivated=End (False)
[12.11.2012 15:48:41]Modul-IsfDenyTSConnectionsActivated=Start
[12.11.2012 15:48:41]Open ‘Terminal Server’ policy key=successful
[12.11.2012 15:48:41]Open ‘fDenyTSConnections’ policy value=not successful
[12.11.2012 15:48:41]Open ‘Terminal Server’ key=successful
[12.11.2012 15:48:41]Open policy value ‘fDenyTSConnections’=successful
[12.11.2012 15:48:41]fDenyTSConnections=1
[12.11.2012 15:48:41]Modul-IsfDenyTSConnectionsActivated=End (True)
[12.11.2012 15:48:41]SessionId=0
[12.11.2012 15:48:41]IsfDenyTSConnectionsActivated=True
[12.11.2012 15:48:41]IsPerSessionTempDirActivated=False
[12.11.2012 15:48:41]((s_osvi.dwMajorVersion < 6) && (s_osvi.wProductType == VER_NT_WORKSTATION))=True (=> Win XP)
[12.11.2012 15:48:41]IsPerSessionTempDirActivated=False
[12.11.2012 15:48:41]Modul-ExtendPathWithSessionId=End (False)
[12.11.2012 15:48:41]ExtendPathWithSessionId=False
[12.11.2012 15:48:41]Modul-GetUserTmpPath=End (True)
[12.11.2012 15:48:41]TmpPath=C:\WINDOWS\TEMP\PdfCreator\Spool
[12.11.2012 15:48:41]Modul-GetDatFileName=Start
[12.11.2012 15:48:41]pDatFile=E313878BC42D446D88EFE480A563E3E3.inf
[12.11.2012 15:48:41]Modul-GetDatFileName=End (True)
[12.11.2012 15:48:41]PostscriptFile=C:\WINDOWS\TEMP\PdfCreator\Spool\E313878BC42D446D88EFE480A563E3E3.ps
[12.11.2012 15:48:41]DocName=Printing with PDF Creator creates .ps file but not .pdf file - English Help Discussions on pdfforge Forums
[12.11.2012 15:48:41]OpenPrinter=True
[12.11.2012 15:48:41]Modul-PdfStartDocPort=End (True)
[12.11.2012 15:48:46]Modul-CreateDatFile=Start
[12.11.2012 15:48:46]CreateFile: CloseHandle(hFile)=successful
[12.11.2012 15:48:46]Modul-CreateDatFile=End (True)
[12.11.2012 15:48:46]Modul-StartPdfCreator=Start
[12.11.2012 15:48:46]RevertToSelf=successful
[12.11.2012 15:48:46]WTSQueryUserToken=Η λειτουργία που ζητήθηκε δεν εκτελέστηκε, επειδή ο χρήστης δεν έχει συνδεθεί στο δίκτυο.
Η καθορισμένη υπηρεσία δεν υπάρχει.
[Translation]The requested function was not performed, because the user is not connected to a network.
The requested service does not exist
[12.11.2012 15:48:46]DuplicateTokenEx=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[12.11.2012 15:48:46]CreateEnvironmentBlock=successful
[12.11.2012 15:48:46]EnvironmentSize=1023
[12.11.2012 15:48:46]Modul-ExtendPathWithSessionId=Start
[12.11.2012 15:48:46]Modul-IsPerSessionTempDirActivated=Start
[12.11.2012 15:48:46]Open ‘Terminal Server’ policy key=successful
[12.11.2012 15:48:46]Open ‘PerSessionTempDir’ policy value=not successful
[12.11.2012 15:48:46]Open ‘Terminal Server’ key=successful
[12.11.2012 15:48:46]Open policy value ‘PerSessionTempDir’=successful
[12.11.2012 15:48:46]PerSessionTempDir=0
[12.11.2012 15:48:46]Modul-IsPerSessionTempDirActivated=End (False)
[12.11.2012 15:48:46]Modul-IsfDenyTSConnectionsActivated=Start
[12.11.2012 15:48:46]Open ‘Terminal Server’ policy key=successful
[12.11.2012 15:48:46]Open ‘fDenyTSConnections’ policy value=not successful
[12.11.2012 15:48:46]Open ‘Terminal Server’ key=successful
[12.11.2012 15:48:46]Open policy value ‘fDenyTSConnections’=successful
[12.11.2012 15:48:46]fDenyTSConnections=1
[12.11.2012 15:48:46]Modul-IsfDenyTSConnectionsActivated=End (True)
[12.11.2012 15:48:46]SessionId=0
[12.11.2012 15:48:46]IsfDenyTSConnectionsActivated=True
[12.11.2012 15:48:46]IsPerSessionTempDirActivated=False
[12.11.2012 15:48:46]((s_osvi.dwMajorVersion < 6) && (s_osvi.wProductType == VER_NT_WORKSTATION))=True (=> Win XP)
[12.11.2012 15:48:46]IsPerSessionTempDirActivated=False
[12.11.2012 15:48:46]Modul-ExtendPathWithSessionId=End (False)
[12.11.2012 15:48:46]ExtendPathWithSessionId=False
[12.11.2012 15:48:46]CommandLine= /PPDFCREATORPRINTER /PIFC:\WINDOWS\TEMP\PdfCreator\Spool\E313878BC42D446D88EFE480A563E3E3.inf
[12.11.2012 15:48:46]Command=C:\Program Files\PDFCreator\PDFCreator.exe
[12.11.2012 15:48:46]CloseHandle(hTokenDup)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[12.11.2012 15:48:46]CloseHandle(hTokenNew)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[12.11.2012 15:48:46]CloseHandle(pi.hThread)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[12.11.2012 15:48:46]CloseHandle(pi.hProcess)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[12.11.2012 15:48:46]DestroyEnvironmentBlock=successful
[12.11.2012 15:48:46]Modul-StartPdfCreator=End (True)
I uninstalled PDF Creator and installed the latest version (1.6.1) after a reboot. The problem persists, so I followed your previous instructions an send you the contents of _pdfcmonLog.txt bellow. I translated the greek messages. As far as I can see nothing changed exept the dll version is now 0.2.2.0
---------------------------------------------------------------------------------------
[12.11.2012 15:48:40]-------------------- = --------------------
[12.11.2012 15:48:40]DLL-FileVersion=0.2.2.0
[12.11.2012 15:48:40]Modul-GetOsInfo=Start
[12.11.2012 15:48:40]GetVersionEx=True
[12.11.2012 15:48:40]BuildNumber=2600
[12.11.2012 15:48:40]MajorVersion=5
[12.11.2012 15:48:40]MinorVersion=1
[12.11.2012 15:48:40]PlatformId=2
[12.11.2012 15:48:40]CSDVersion=Service Pack 3
[12.11.2012 15:48:40]ProductType=1
[12.11.2012 15:48:40]ServicePackMajor=3
[12.11.2012 15:48:40]ServicePackMinor=0
[12.11.2012 15:48:40]SuiteMask=768
[12.11.2012 15:48:40]Modul-GetOsInfo=End (Void)
[12.11.2012 15:48:40]Modul-PdfStartDocPort=Start
[12.11.2012 15:48:40]Modul-GetJobInfo=Start
[12.11.2012 15:48:40]OpenPrinter=True
[12.11.2012 15:48:40]pjob->pMachineName=\\GEORGESOULIS
[12.11.2012 15:48:40]pjob->pUserName=user
[12.11.2012 15:48:40]Modul-GetJobInfo=End (True)
[12.11.2012 15:48:40]PrinterName=PDFCreator
[12.11.2012 15:48:40]JobId=3
[12.11.2012 15:48:40]ComputerName=\\GEORGESOULIS
[12.11.2012 15:48:40]UserName=user
[12.11.2012 15:48:40]Modul-GetSessionData=Start
[12.11.2012 15:48:40]OpenThreadToken=successful
[12.11.2012 15:48:41]DuplicateTokenEx=successful
[12.11.2012 15:48:41]SessionId=0
[12.11.2012 15:48:41]WTSEnumerateSessions=successful
[12.11.2012 15:48:41]Session found=true
[12.11.2012 15:48:41]WinStation=Console
[12.11.2012 15:48:41]Modul-GetSessionData=End (True)
[12.11.2012 15:48:41]Modul-IsConsoleSession=Start
[12.11.2012 15:48:41]sessionID=0
[12.11.2012 15:48:41]WTSGetActiveConsoleSessionId=0
[12.11.2012 15:48:41]Modul-IsConsoleSession=End (True)
[12.11.2012 15:48:41]SessionId=0
[12.11.2012 15:48:41]WinStation=Console
[12.11.2012 15:48:41]PDFServer=FALSE
[12.11.2012 15:48:41]Modul-GetUserTmpPath=Start
[12.11.2012 15:48:41]Modul-GetUserTmp=Start
[12.11.2012 15:48:41]RevertToSelf=successful
[12.11.2012 15:48:41]WTSQueryUserToken=Η λειτουργία που ζητήθηκε δεν εκτελέστηκε, επειδή ο χρήστης δεν έχει συνδεθεί στο δίκτυο.
Η καθορισμένη υπηρεσία δεν υπάρχει.
[Translation]The requested function was not performed, because the user is not connected to a network.
The requested service does not exist
[12.11.2012 15:48:41]GetEnvironemtVariableForUser-Variable=%TMP%
[12.11.2012 15:48:41]GetEnvironemtVariableForUser-Result=C:\WINDOWS\TEMP
[12.11.2012 15:48:41]User-Temp=C:\WINDOWS\TEMP
[12.11.2012 15:48:41]Modul-GetUserTmp=End (True)
[12.11.2012 15:48:41]m_SessionId=0
[12.11.2012 15:48:41]Modul-ExtendPathWithSessionId=Start
[12.11.2012 15:48:41]Modul-IsPerSessionTempDirActivated=Start
[12.11.2012 15:48:41]Open ‘Terminal Server’ policy key=successful
[12.11.2012 15:48:41]Open ‘PerSessionTempDir’ policy value=not successful
[12.11.2012 15:48:41]Open ‘Terminal Server’ key=successful
[12.11.2012 15:48:41]Open policy value ‘PerSessionTempDir’=successful
[12.11.2012 15:48:41]PerSessionTempDir=0
[12.11.2012 15:48:41]Modul-IsPerSessionTempDirActivated=End (False)
[12.11.2012 15:48:41]Modul-IsfDenyTSConnectionsActivated=Start
[12.11.2012 15:48:41]Open ‘Terminal Server’ policy key=successful
[12.11.2012 15:48:41]Open ‘fDenyTSConnections’ policy value=not successful
[12.11.2012 15:48:41]Open ‘Terminal Server’ key=successful
[12.11.2012 15:48:41]Open policy value ‘fDenyTSConnections’=successful
[12.11.2012 15:48:41]fDenyTSConnections=1
[12.11.2012 15:48:41]Modul-IsfDenyTSConnectionsActivated=End (True)
[12.11.2012 15:48:41]SessionId=0
[12.11.2012 15:48:41]IsfDenyTSConnectionsActivated=True
[12.11.2012 15:48:41]IsPerSessionTempDirActivated=False
[12.11.2012 15:48:41]((s_osvi.dwMajorVersion < 6) && (s_osvi.wProductType == VER_NT_WORKSTATION))=True (=> Win XP)
[12.11.2012 15:48:41]IsPerSessionTempDirActivated=False
[12.11.2012 15:48:41]Modul-ExtendPathWithSessionId=End (False)
[12.11.2012 15:48:41]ExtendPathWithSessionId=False
[12.11.2012 15:48:41]Modul-GetUserTmpPath=End (True)
[12.11.2012 15:48:41]TmpPath=C:\WINDOWS\TEMP\PdfCreator\Spool
[12.11.2012 15:48:41]Modul-GetDatFileName=Start
[12.11.2012 15:48:41]pDatFile=E313878BC42D446D88EFE480A563E3E3.inf
[12.11.2012 15:48:41]Modul-GetDatFileName=End (True)
[12.11.2012 15:48:41]PostscriptFile=C:\WINDOWS\TEMP\PdfCreator\Spool\E313878BC42D446D88EFE480A563E3E3.ps
[12.11.2012 15:48:41]DocName=Printing with PDF Creator creates .ps file but not .pdf file - English Help Discussions on pdfforge Forums
[12.11.2012 15:48:41]OpenPrinter=True
[12.11.2012 15:48:41]Modul-PdfStartDocPort=End (True)
[12.11.2012 15:48:46]Modul-CreateDatFile=Start
[12.11.2012 15:48:46]CreateFile: CloseHandle(hFile)=successful
[12.11.2012 15:48:46]Modul-CreateDatFile=End (True)
[12.11.2012 15:48:46]Modul-StartPdfCreator=Start
[12.11.2012 15:48:46]RevertToSelf=successful
[12.11.2012 15:48:46]WTSQueryUserToken=Η λειτουργία που ζητήθηκε δεν εκτελέστηκε, επειδή ο χρήστης δεν έχει συνδεθεί στο δίκτυο.
Η καθορισμένη υπηρεσία δεν υπάρχει.
[Translation]The requested function was not performed, because the user is not connected to a network.
The requested service does not exist
[12.11.2012 15:48:46]DuplicateTokenEx=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[12.11.2012 15:48:46]CreateEnvironmentBlock=successful
[12.11.2012 15:48:46]EnvironmentSize=1023
[12.11.2012 15:48:46]Modul-ExtendPathWithSessionId=Start
[12.11.2012 15:48:46]Modul-IsPerSessionTempDirActivated=Start
[12.11.2012 15:48:46]Open ‘Terminal Server’ policy key=successful
[12.11.2012 15:48:46]Open ‘PerSessionTempDir’ policy value=not successful
[12.11.2012 15:48:46]Open ‘Terminal Server’ key=successful
[12.11.2012 15:48:46]Open policy value ‘PerSessionTempDir’=successful
[12.11.2012 15:48:46]PerSessionTempDir=0
[12.11.2012 15:48:46]Modul-IsPerSessionTempDirActivated=End (False)
[12.11.2012 15:48:46]Modul-IsfDenyTSConnectionsActivated=Start
[12.11.2012 15:48:46]Open ‘Terminal Server’ policy key=successful
[12.11.2012 15:48:46]Open ‘fDenyTSConnections’ policy value=not successful
[12.11.2012 15:48:46]Open ‘Terminal Server’ key=successful
[12.11.2012 15:48:46]Open policy value ‘fDenyTSConnections’=successful
[12.11.2012 15:48:46]fDenyTSConnections=1
[12.11.2012 15:48:46]Modul-IsfDenyTSConnectionsActivated=End (True)
[12.11.2012 15:48:46]SessionId=0
[12.11.2012 15:48:46]IsfDenyTSConnectionsActivated=True
[12.11.2012 15:48:46]IsPerSessionTempDirActivated=False
[12.11.2012 15:48:46]((s_osvi.dwMajorVersion < 6) && (s_osvi.wProductType == VER_NT_WORKSTATION))=True (=> Win XP)
[12.11.2012 15:48:46]IsPerSessionTempDirActivated=False
[12.11.2012 15:48:46]Modul-ExtendPathWithSessionId=End (False)
[12.11.2012 15:48:46]ExtendPathWithSessionId=False
[12.11.2012 15:48:46]CommandLine= /PPDFCREATORPRINTER /PIFC:\WINDOWS\TEMP\PdfCreator\Spool\E313878BC42D446D88EFE480A563E3E3.inf
[12.11.2012 15:48:46]Command=C:\Program Files\PDFCreator\PDFCreator.exe
[12.11.2012 15:48:46]CloseHandle(hTokenDup)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[12.11.2012 15:48:46]CloseHandle(hTokenNew)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[12.11.2012 15:48:46]CloseHandle(pi.hThread)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[12.11.2012 15:48:46]CloseHandle(pi.hProcess)=Ο δείκτης χειρισμού δεν είναι έγκυρος.
[Translation]The handle pointer is not valid
[12.11.2012 15:48:46]DestroyEnvironmentBlock=successful
[12.11.2012 15:48:46]Modul-StartPdfCreator=End (True)
Sorry for double posting the log file.
I’d like to note that contrary to what is the case with @haefka I have a standalone installation on my pc
@Robin.W This time I checked that the pdfcmon.dll was replaced. I even checked that it was deleted during the uninstall. Unfortunately it does not prevent the problem from happening
@Robin The log file mentions as service that does not exist. What service is this? Is this something that I can check on my PC?
Has there been a solution to this problem? We have the same problem on Windows 2008 R2 terminal server 32 bit Sometimes it help to logon to another server, and sometimes it doesn't.
Hi,
there is no real solution yet, but some additional information which might be helpfull:
%HOMEDRIVE%%HOMEPATH% for some reason doesn´t get reexpanded by the
PDFCreator, you need to use %USERPROFILE% or a direct path instead (as
enviroment variable for your temp/tmp location).
For any server type enviroment it is important, that the temp files are stored locally and not on a network drive.
@gsoulis: This doens´t seem to be the issue for you, but we are still trying to find a solution for you, it only is more complicated.
regards,
Robin
Please also try, if using version 1.6.2 fixes your problem.
I am running into the same problem and I am running 1.6.2.
Hi,
the problem is most likely, that files get spooled to C:\Windows\Temp\PDFCreator\Spool instead of C:\Users\yourusername\app data\local\Temp\PDFCreator\Spool. Can you post your setuplog.txt here?
regards,
Robin
Hi Robin,
Any other way I can get you the file ?