Unable to use PdfCreator printer

I just bought PdfCreator Plus 1 year.
I can’t use pdfCreator printer because when I set it up  I get the following message PDFCreator has not been able to repair your printers. Thanks to contact your Administrator or the support in order to help you to solve this problem.
I’m running on windows 10 64. And I’m the Administrator…
Can I get refound ?
Sincerly yours.