I downloaded V9.9. Tried to install. It said unstall the old version first. I went to control Panel and uninstalled. Got the message that all could not be removed. Remove manually.
Tried to install V9.9. It got stuck.I got the error message- PDF Creator.exe - delete file failed Code 5.
This happend twice. I tried to delete the PDF Creator files in Program Files and I was not allowed. I am the adminstrator for this computer.
Any help would be appreciated.
This could have several reasons why you cant delete the files:
1.) You do not have the rights to access the files. Right click on the folder => Properties => Security and set the full access to everyone for all subfolders.
2.) The files are in use. Go to the Task Manager and kill all processes of PDFCreator, if you find some (PDFCreator.exe or PDFSpool.exe)
3.) There is an error in the file system. In this case run a checkdisk or replace the harddrive, if it is a hardware error.
Thanks for the help.
I think there must have been some process running when I tried before. Since I made the original post, I shut the computer down, went to lunch and came back. When I turned the computer on, I read your post, then checked Task Manager. Nothing there. So I tried to delete the PDFCreator folder again. It worked!
Installed the V 9.9 OK. Seems to work OK.
Thanks again.