VB.Net and Crystal reports not able to extract Tokens

Hi
I am trying to print a Report from Crystal Reports to PDF Creator. I am using a custom Profile whereby I am creating PDF and Sending email to a recipient. I have defined the Email address in a User Token [[[CustomerEmail:john@doe@com]]]

PDF Creator is not able to generate email. However when I am doing the same thing using Notepad or MS Word or even MS Access, the email gets sent the way intended. Please advise what could be the issue.

Thanks

PJ