Version upgrade - no more license


I bought a PDFCreator Terminal Server license two days ago. I activated it on a server without problems.
I then noticed that it was an old version. I uninstalled the software, downloaded the latest version but at the installation it tells me that the license is already used. And with an account, I can manage that.

When buying the license I did not have to create an account. When I try the url license.pdfforge/reset/request with the e-mail indicated during the purchase I do not receive anything.

How can I do ?

Thank you
Best regards

We received email 20 hours after.
It’s ok.


sorry for the delay, we will check if there is any general issue on our side causing this.

Best regards