Blank PDF when viewed with IOS


#1

HI
I have updated our PDF Creator to the new one, but now when we send by email the PDF to a customer and receives in a Apple Phone, they cannot open and a blank document appears.

Have you any idea?
Setup is the defaut.

Joan


#2

Hi,

are you using AES encryption? native iOS viewers don't handle this properly, especially AES256.

Best regards

Robin


#3

We use the default protection.
How can I make not to use AES protection?