Filename is being truncated


#1

Hello. I recently downloaded the business version of PDFCreator and it is doing 99% of what I want it to do. However, one major issue I have is that the filename is being truncated.

For example, I am sending in this for the input filename:

1111111111_3378953_030520180920_030520180920OPERRPT_F_sOperRpt.rtf

The output filename that is auto saved looks like this:

1111111111_3378953_030520180920.pdf

Why is the 2nd part of my input filename truncated???


#2

Hi,

which folder is this going to? Does the total path length exceed 256 chars? I wasn’t able to reproduce the issue here.

Best regards

Robin


#3

Robin,

Input path. PowerNotes is a Hot Folder.

C:\External\Cloverleaf_TEST\PowerNotes\1234567899_08896696_030620181240_F_sTestCardC.rtf (89 characters)

Output path.

C:\External\Cloverleaf_TEST\TouchworksPDF\1234567899_08896696_030620181240_F_sTestCardC.pdf (92 character)

The filename is consistently chopped off at 31 character length minus the PDF extension and I tried a variety of things yesterday to test this out. If the filename was too short, it came out with an extra period in the filename before the .pdf extension.


#4

Thanks for the feedback, are you using the latest PDFCreator 3.1.2?
I will test this again in combination with HotFolder if this is still present in the current release.


#5

Yes, I purchased PDFCreator for Business. Version 3.1.2 Build 10841.

As a secondary issue, I did a test with a RTF document with multiple pictures and some text after the last picture. Turns out I can see everything up to the last text section. I believe the issue is the application the *rtf document is associated with. I am running PDFCreator on a Windows 2012 R2 server (VM). I have no MS Office products installed on this, so RTF files are being opened with WordPad. If I view the RTF directly in WordPad, the last portion of text is missing. If I open the RTF with Word, the text at the very bottom displays.

Is there a requirement to have something else other than WordPad associated with RTF files for viewing, so that the RTF can be interpreted properly?

I am attaching screen shots.

WORD PAD

MS WORD 2016

I have confirmed with other “free” RTF to PDF Convertors that the RTF is properly formatted, as the all the data is present in the converted PDF. With your application, I am missing the text at the end.


#6

Hi,

PDFCreator will convert the data sent to the virtual printer, while other applications might directly convert the RTF to PDF.
It might help to install a different RTF viewer on the Server, which doesn’t have to be a Microsoft product, but it needs to be able to render/printer the RTF correctly.

Best regards

Robin