HotFolder does not start for the latest desktop verison


#1

I just installed PDFCreator-Business-3_2_0-Setup and now HOtFolder does not startup/open. I tried to run as admin and I get nothing. Open the File location and double-click on HotFolder.exe and it still will not open.


#2

Hi,

sorry for the trouble.
I wasn’t able to reproduce the error, after installing PDFCreator Business the HotFolder launched properly.
Which Windows is your machine currently running on?
If you installed as update, please try if uninstall->reboot->reinstall solves the issue (in case something unexpected happened during the update).

Best regards

Robin


#3

Windows 7 i am running on my desktop


#4

I did exactly as you stated. I uninstalled pdf creator. Rebooted my machine. Installed the pdfcreator_3_2_0 version and when it got done, I could run PDF Creator, but not HotFolder. I tried by clicking on the icon, run as admin and then open the file location and double-clicking on hotfolder.exe, Nothing I do starts this program anymore.


#5

Hi,

did a HotFolder log get created in %localappdata%\HotFolder (you can copy the path into the Windows Explorer)?
It works on our Win 7 test machine, so it has to be related to additional conditions. If there is a log it could help to track down the issue more quickly.

Best regards

Robin


#6

yes it did. I d not see how to attach the document, so am going to send the contents.


#7

Here they are:

2018-03-07 14:02:48.5302 [Info] pdfforge.HotFolder.App.App_OnStartup: HotFolder started!
2018-03-07 14:02:49.4703 [Info] pdfforge.HotFolder.Mutex.AquireSessionMutex: Session mutex acquired: 1
2018-03-15 15:08:40.8359 [Info] pdfforge.HotFolder.App.App_OnStartup: HotFolder started!
2018-03-15 15:08:41.0159 [Info] pdfforge.HotFolder.Mutex.AquireSessionMutex: Session mutex acquired: 1
2018-03-15 15:09:31.3130 [Info] pdfforge.HotFolder.App.App_OnStartup: HotFolder started!
2018-03-15 15:09:31.3750 [Info] pdfforge.HotFolder.Mutex.AquireSessionMutex: Session mutex acquired: 1
2018-03-15 15:20:59.1370 [Error] pdfforge.HotFolder.HotFolderObserver.ProcessFilesFromQueue: An exception occured while trying to process the file C:\Users\JB\Documents\JB\Neal_Abel\1ST_Response\2018 Acura MDX 1st Response Lse Retail MSRP ISS.docm:
System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Windows.Threading.DispatcherOperation.Wait(TimeSpan timeout)
at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherOperation operation, CancellationToken cancellationToken, TimeSpan timeout)
at System.Windows.Threading.Dispatcher.Invoke(Action callback, DispatcherPriority priority, CancellationToken cancellationToken, TimeSpan timeout)
at System.Windows.Threading.Dispatcher.Invoke(Action callback)
at pdfforge.HotFolder.PdfPrinter.TriggerPrintCompletedEvent(String path)
at pdfforge.HotFolder.PdfPrinter.PrintFile(String path)
at pdfforge.HotFolder.FileProcessors.FileProcessor.ProcessFile(String path)
at pdfforge.HotFolder.HotFolderObserver.ProcessFilesFromQueue()
2018-03-16 00:31:48.5768 [Info] pdfforge.HotFolder.App.App_OnStartup: HotFolder started!
2018-03-16 00:31:49.3378 [Info] pdfforge.HotFolder.Mutex.AquireSessionMutex: Session mutex acquired: 1
2018-03-16 01:48:34.9391 [Info] pdfforge.HotFolder.App.App_OnStartup: HotFolder started!
2018-03-16 01:48:34.9961 [Info] pdfforge.HotFolder.Mutex.AquireSessionMutex: Session mutex acquired: 1
2018-03-17 10:39:19.8599 [Info] pdfforge.HotFolder.App.App_OnStartup: HotFolder started!
2018-03-17 10:39:19.8443 [Info] pdfforge.HotFolder.App.App_OnStartup: HotFolder started!
2018-03-17 10:39:22.7187 [Info] pdfforge.HotFolder.Mutex.AquireSessionMutex: Session mutex acquired: 1
2018-03-17 10:39:23.1243 [Info] pdfforge.HotFolder.Mutex.AquireSessionMutex: Session mutex acquired: 1


#8

Hi all!

In @JBn63’s case the “Hotfolder.Settings.dll” was not replaced correctly while updating to PDFCreator 3.2.0.

To fix the issue, follow this workaround:

  1. Backup your settings
How to backup PDFCreator & HotFolder settings

Open PDFCreator and click the :gear:️ button and navigate to -> Debug -> save settings in file
(Hotfolder settings can be exported from the registry here: Computer\HKEY_CURRENT_USER\SOFTWARE\pdfforge\HotFolder\Settings)

  1. Uninstall PDFCreator completely
  2. Make sure that the PDFCreator installation Folder (C:\Program Files\PDFCreator) was deleted. (Please delete the folder if it’s still there)
  3. Reinstall PDFCreator, load your settings from the file you created & reimport the registry backup if needed.
How to re-import your PDFCreator settings

(PDFCreator -> application settings (:gear:️button) -> debug -> load settings from file).

Best regards!