I have written to your company several times and this includes the licensing dept. as I am trying to understand how we can get a refund for this product. After much testing and using this product it does not work as advertised and will not allow them to grow their business. It is not stable enough for us to use and I have to keep going through the log files amd doing analysis of the modules to determine what is missing from the conversion of PDF to JPG. I am doing way to much extra work, when I have a purchased product that should be able to handle this easily!
Again, I am trying a different way to see if someone will follow up with me so we can get a refund. This is also why, not communicating with your customers. We purchased this product and now when I write to support, licensing, etc. I am not getting anyone to follow up with me. Can someone plz follow up with me on this? Thanx in advance.