If I try to send a pdf trough PDFCreator the pdf file is not readable (Closed)

PDFCreator
1

Hi,

All PDFs sent trough PDFcreator are not readable “file unsupported or damaged” if I just “print” a pdf I can open the file.

this happens on at least two Windows 10 creators update machines.

can anyone help me with this?

2

Hi,

which version of PDFCreator is installed on the machines and which application are you printing from?
Have you tried to open the PDFs with different viewers?

Best regards,

Robin

3

Hi Robin,

Thank you for your answer.

I’m using the latest version of PDF creator ant I try to open with Adobe reader DC.
I want to generate and send the PDF from Microsoft NAV but even when I send a test email from PDF Creator’s settings the PDF is created and sent but is not readable (ADOBE reader DC says that the file is not supported or damaged)

If i print the PDF and save the file I can read and send it without any problems.

I already tried to reinstall PDF Creator but that didn’t fix it.

regards,

Pijke

4

I just got more information from the user. It’s just one recipient that cannot read them so she’ll save the pdf and send it trough outlook manually for this recipient.

I tried to reproduce the error on my computer and just the test email from PDFCreator is faulty (if I send any other document it works)

5

Hi,

could you one of the faulty PDFs to support(at)pdfforge.org? Perhaps we can find out what might be causing the issue.
Best regards,

Robin