Internal Ghostscript Error when converting from .docx

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1

Hello guys!

I’m having troubles printing some .docx files to PDF Creator.
I went through all Internal Ghostscript Error topics but wasn’t able to find any solution.

I set error log to trace and here is what I get:
2017-07-06 13:39:47.7816 [Debug] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.Ghostscript_Logging: GPL Ghostscript 9.11 (2013-08-30)
2017-07-06 13:39:47.7816 [Debug] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.Ghostscript_Logging: Copyright © 2013 Artifex Software, Inc. All rights reserved.
2017-07-06 13:39:47.7816 [Debug] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.Ghostscript_Logging: This software comes with NO WARRANTY: see the file PUBLIC for details.
2017-07-06 13:39:47.8676 [Debug] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.Ghostscript_Logging: Loading NimbusMonL-Regu font from %rom%Resource/Font/NimbusMonL-Regu… 3678736 2125032 1841560 463004 1 done.
2017-07-06 13:39:47.8856 [Debug] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.Ghostscript_Logging: %%[ ProductName: GPL Ghostscript ]
2017-07-06 13:39:47.8856 [Debug] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.Ghostscript_Logging: %%
2017-07-06 13:39:47.8916 [Debug] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.Ghostscript_Logging: %%[ Error: undefined; OffendingCommand: &n11WdPreprinted ]
2017-07-06 13:39:47.8916 [Debug] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.Ghostscript_Logging: %%
2017-07-06 13:39:47.9066 [Trace] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.RunJobWork: Finished Ghostscript execution
2017-07-06 13:39:47.9066 [Error] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.RunJobWork: Ghostscript execution failed:

2017-07-06 13:39:47.9066 [Error] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.AbstractJob.RunJob: Executing Ghostscript failed
2017-07-06 13:40:02.1836 [Debug] 7496-12 (ProcessingThread) pdfforge.PDFCreator.Core.Jobs.AbstractJob.CleanUp: Cleaning up after the job
2017-07-06 13:40:02.1836 [Trace] 7496-12 (ProcessingThread) pdfforge.PDFCreator.JobRunner.ProcessJobs: Removing job from Queue

I’ve tested these files in several computers and with 2.1.2 and 2.3.2 versions. OS is Windows 7.
Any ideas what this offending command could be?

2

Hi,

unfortunately, I wasn’t able to find out anything about the offending command itself.

You can access the postscript file in %temp%\PDFCreator\spool after printing something to the PDFCreator printer (but before pressing save in PDFCreator).
Could you send this file to support(at)pdfforge.org ?
Perhaps it contains some clues on what could be causing this issue.

Best regards,

Robin