Unfortunately that is what’s causing an issue. Each of these licenses are for a Terminal Server and when it tries to use the machine ID of the machine it’s on vs. the one that we have the license installed on, it fails because we have a certain amount of Terminal Server licenses, one for each server. XASAPP099P was one of our end users doing the online activation on their local machine and had to be removed so that license could be used on our Terminal Server. I will try removing the “old” PDFCreator 2.x machine IDs to see if that helps. Is there a number I can call to work with one of your associates more directly?