I ordered PDF Creator plus, however the hot folder functionality isn't working, I am trying to print multiple .xls files (via Libre Office).
Are there any troubleshooting steps I can take? And failing that what is the process to request a refund?
I ordered PDF Creator plus, however the hot folder functionality isn't working, I am trying to print multiple .xls files (via Libre Office).
Are there any troubleshooting steps I can take? And failing that what is the process to request a refund?
Some questions:
If you wish to get a refund, just send us an email via https://support.pdfforge.org/contact (make sure to include your license key or order id)
Yes
Yes, I currently have the default printer set to the Microsoft PDF printer and it prints the xls fine.
Dragging the XLS files dragged onto PDF Creator lead to this pop-up:
Kindly see what is in the log for the file: https://support.pdfforge.org/article/80-how-to-create-a-trace-log
We should be able to find out more about the issue in a trace log.
Log below:
2019-03-19 12:40:39.2859 [Debug] 11724-10 (MainWindowThread) pdfforge.PDFCreator.UI.Presentation.Assistants.FileConversionAssistant.HandleFileList: Launched Drag & Drop
2019-03-19 12:40:39.3509 [Trace] 11724-10 (MainWindowThread) pdfforge.PDFCreator.Core.Printing.Printing.PrintCommand..ctor: Checking PrintCommand for 'C:\Users\Tom\Desktop\impfizercertspdf\21-270219-01 2548023.xls'
2019-03-19 12:40:39.3509 [Trace] 11724-10 (MainWindowThread) pdfforge.PDFCreator.Core.Printing.Printing.PrintCommand..ctor: Unprintable: The file does not support print or printto!
2019-03-19 12:40:39.3509 [Error] 11724-10 (MainWindowThread) pdfforge.PDFCreator.Core.Printing.Printing.PrintFileHelperBase.AddFiles: The following file(s) could not be converted:C:\Users\Tom\Desktop\impfizercertspdf\21-270219-01 2548023.xls2019-03-19 12:40:43.6374 [Debug] 11724-10 (MainWindowThread) pdfforge.PDFCreator.UI.Presentation.Assistants.FileConversionAssistant.PrintPrintableFiles: Saved Parameters into registry:
OutputFile:
Profile:
OriginalFilePath: C:\Users\Tom\Desktop\impfizercertspdf\21-270219-01 2548023.xls
Hi,
basically PDFCreator can't find any command in your registry to print the .xls file type.
Reinstalling LibreOffice might solve the issue. Otherwise it should be possible to add the proper command to your registry manually.
To do this, first you need to check the (Standard) value for Computer\HKEY_CLASSES_ROOT\.xls
HKEY_CLASSES_ROOT\LibreOffice.Xls\shell\printto\command
If it still doesn't work afterwards, please let us know and we will have another look at it.
Best regards
Robin