PDF Creator server service stopped with error


#1

PDFCreator server 1.1.1 Build 9994 running on Windows server 2012

Error messages:

Application: PDFCreatorService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
Stack:
at System.Diagnostics.Process.StartWithCreateProcess(System.Diagnostics.ProcessStartInfo)
at pdfforge.PDFCreator.Core.Ghostscript.GhostScript.RunAndReadStdOut(System.Diagnostics.Process)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Faulting application name: PDFCreatorService.exe, version: 1.1.1.9994, time stamp: 0x59301279
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18895, time stamp: 0x5a4b1cf7
Exception code: 0xe0434352
Fault offset: 0x00000000000092fc
Faulting process id: 0x494
Faulting application start time: 0x01d3a12cfadb3d70
Faulting application path: C:\Program Files\PDFCreator Server\PDFCreatorService.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 9b7f2ab3-1591-11e8-80d5-0050568d79ee
Faulting package full name:
Faulting package-relative application ID:

Anyone has seen this or have a solution for this?


#2

Hi,

similar errors related to the Kernelbase.dll have been reported by a couple of other users, but so far we haven’t been able to reproduce this here or find the cause of the issue. Quick research indicates it might be a problem with the .NET Framework itself https://www.microsoft.com/en-gb/download/details.aspx?id=30135 might help to detect/fix potential issues with the .NET installation.
If that doesn’t help, please try reinstalling PDFCreator, if all fails please create a ticket by sending a mail to support(at)pdfforge.org and we will have a deeper look into the issue.

Best regards

Robin


#3

Are you still getting this in PDFCreator Server 1.2.0?