PDFCreator won't run


#1

All of a sudden, PDFCreator, which I have used for years, won't run. When I attempt to print a document, nothing happens. I have uninstalled the program and re-installed the latest version (3.3.2) but that didn't solve the problem. I am running Windows 10 Pro version 10.0.17763. There are no error messages when I initiate the print command. Please help me troubleshoot this problem.


#2

Hi @tjb

In most cases this FAQ article solves the issue you are describing: http://docs.pdfforge.org/pdfcreator/3.3/en/pdfcreator/frequently-asked-questions/pdfcreator-has-suddenly-stopped-creating-pdfs/

Kind regards
Sascha


#3

This did not solve the problem. I have looked at permissions on the folders involved and they are all okay. I have uninstalled and re-installed version 3.3.2 multiple times without success. PDF Creator doesn't even show up in my installed printer list after I have installed 3.3.2.; however, the program files are installed in the \PDFCreator folder.


#4

It's highly likely that something went wrong while installing/updating the printers, then.
Kindly try to reinstall PDFCreator following our guide here: https://support.pdfforge.org/article/42-pdfcreator-reinstallation

If that doens't do the trick, please send us the setup log (feel free to use the contact form in the knowledge base).