Bought PRO+OCR still gives me notices about upgrades


#1

I pay a premium fee for the pro+ocr version of pdf architect and i assumed i wouldn't see any popups for upgrades as i have the newest version, but still i am.

You guys really need to put some effort into the ads-program, maybe get options what to see and what not to see.
New updates in major version, notice / popup at start.
New major version, do you want to upgrade? notice / popup at start.
Special offers and promotions. notice / popup at start.

Namnl%C3%B6s


#2

Hi @Zapy,

Thank you very much for your feedback, which I have just forwarded to my colleagues in charge of this notification system / ads.

Please accept my apologies.

Kind regards
Sascha


#3

Hi @Zapy

Sascha forgot to add that you're able to completely deactivate the notification system: https://support.pdfarchitect.org/customer/en/portal/articles/2938434-how-do-i-disable-the-popup-that-appears-when-i-login-to-my-computer-?b_id=17464

We'll inform you on our website & social media (twitter / facebook) as soon as a new PDF Architect version is released.


#4

Hi!

Thank you, i found those options yesterday but still wanted to give some feedback on what you guys could improve.
I rarely use FB and never Twitter, therefore a more genuin and cared-for update/notification-system would be a good benefit for us all.

As i would like new major release info or new versions (yes you have the auto update but maybe dont want to update but instead get a notice that its released)
But not special offers as i would search them up by my self.

Thanks!
Happy new year!


#5

I also purchased PRO+OCR and continue to receive requests for additional monies to unlock additional functionality (even though these were paid for under the original subscription). I did pay an additional $59 to unlock OCR functionality through an additional Pro subscription when prompted.

However, today, I still have no OCR functionality and I still receive messages suggesting I upgrade to achieve this.
This is all a bit concerning,. Have been in email conversations with support since April 20th but to date no solution, no refund.


#6

Have you switched from freeware to pro version in the top menus?
Iwe noticed this behavior as well and it's just bad practice to not enable pro+ocr function when installing or adding the license...